Uber Eats has turned on some new contactless ordering and payment methods according to a story out today in USA Today. The new “Uber Eats Contactless Order Feature” aims to reduce the amount of human-to-human contact for people dining in restaurants or picking up their food.
Customers can either scan a special QR code at participating restaurants or find the restaurant in the Uber Eats app to order and pay for meals. For those eating at the restaurant, the food will be brought out to your table. Those choosing takeout can schedule a time to pick up their food.
The food pickup option is available nationally starting today, and the food delivery to your table for dine-in customers is available at now in Indianapolis, Boston, Chicago, Philadelphia, Vermont, Atlanta, New York City and Washington, D.C.
Adding these types of contactless features is the latest in a series of moves Uber has made to adapt to the new normal caused by the COVID-19 pandemic. In addition to implementing contactless delivery, Uber also launched a pilot program that lets its restaurants accept pickup and delivery orders directly through their own websites with no added commission fee for the rest of the year, created a voucher program so companies can buy remote workers lunch during meetings, and developed a mask verification feature for its delivery drivers.
Uber is far from alone in adapting its product to support and accelerate a more contactless meal journey. In fact, any business that has any sort of relationship with a restaurant is getting into the contactless game. Holo Lens makes holographic interactive menus. Order for Me, BBot and even Apple are just three of the many companies with mobile payment solutions, while Keenon Robotics and Bear Robotics are creating robot servers to bring you your food.
As the pandemic continues, contactless payments and delivery will just become table stakes for any restaurant, and we are bound to see even more announcements like this from Uber and others in this space to accommodate.