Restaurants, welcome to the metaverse.
It’s not just a vision that’s 5 or 10 years away. It’s here now.
For Halloween, Chipotle created a virtual restaurant inside the online game platform Roblox to give away $1 million in free burritos. Fans and gamers could enter the restaurant, experience a Halloween-themed Chipotle, and get a promo code for a free burrito in the real world.
This is a preview of what we can expect to see in the years to come. The next generation of diners will order their food and discover where they are going for their next night out from inside augmented and virtual worlds created by the likes of Epic, Roblox, and Facebook. And the best hospitality companies (and hospitality tech companies) will not wait too long to adapt.
Here are seven ways that restaurants will change in the metaverse:
- Marketplaces – apps won’t be the primary ordering channel anymore once more people begin to participate in the metaverse. Companies like Doordash, UberEats and GrubHub will need to rethink their strategy as ordering and discovery will be embedded in more interoperable experiences. Doordash moving to become a pure logistics API is smart because they will be protected if they lose the ordering portal in the metaverse — someone still has to deliver the food after all.
- Marketing – brands will start integrating food into virtual experiences. Instead of traditional email marketing, restaurants will be able to recreate their physical space in the metaverse and invite guests from around the world. The metaverse will create new opportunities to test promotions and loyalty programs, just like Chipotle showed by launching their Boorito promo as digital-only this year.
- Reservations – the interface for booking a table will completely change. Diners will do a quick virtual tour before booking the specific table they want. Pricing will be dynamic for the very best tables.
- Delivery – ghost kitchens will be the building blocks of group ordering in the metaverse. You’ll be able to share a meal with your friends delivered to you at the same time even if you are halfway across the globe.
- QR codes – QR codes will be more than just menus. They will be the access point for augmented reality. Friends from the metaverse who can’t make the night out will be able to join in on the fun and send your party a bottle of champagne to celebrate.
- Payments – while we expect restaurants to always take dollars, we think the metaverse will have a few different major cryptocurrencies that rise to the top over the next 5 years. The currency that a restaurant accepts will be part of its identity and marketing efforts.
- Membership – members-only hospitality experiences like SOHO house will extend their house into the digital realm. Members will have access to exclusive digital worlds if they own the right (non-fungible token) NFT to get in the front door. These NFTs will be traded on open marketplaces as keys to different clubs.
Most of us love sitting down with friends at a restaurant with a chill vibe and having a great conversation in the real world. The metaverse will not change that. Restaurants will continue to provide those unique experiences. But within the metaverse, restaurants will be able to reach more guests that might not always be able to show up in person.
Steve Simoni is CEO of BBot, a maker of smart ordering technology for restaurants and the hospitality industry.
