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The Spoon

Daily news and analysis about the food tech revolution

Robotics, AI & Data

Kea Raises $10M to Bring its AI-Based Phone System to More Restaurants

Kea, which makes an AI-powered virtual phone assistant for restaurants, has raised a $10 million Series A round of funding. TechCrunch was first to report on the round, which was led by Marbruck, with Streamlined Ventures, Xfund, Heartland Ventures, DEEPCORE, Barrel Ventures and AVG Funds, as well as other angel investors participating. This brings the total amount raised by Kea to $17 million.

Basically, Kea is building an automated way for restaurants to answer the phone. The natural language processing software can hold a “conversation” with a customer to take and process their order. You can hear a demo of how it works on the Kea website.

As TechCrunch points out, many restaurants are understaffed and don’t always have a dedicated person to work the phones and take orders. During this time of off-premises eating, not answering the phone can translate into a lot of lost business. Plus, ordering directly from the restaurant instead of through a third-party like DoorDash or Uber Eats helps the restaurant avoid the sky-high commissions those services charge.

Kea is among a wave of natural language customer interaction systems coming to market. Google famously made news a couple years back with its Duplex AI-powered voice assistant for consumers to make automated restaurant reservations that sounded almost too human. Google also developed the CallJoy virtual phone assistant for small business owners. Clinc’s technology brings natural language conversations to the drive-thru, while McDonald’s acquired Apprente last year to add more voice capabilities to its drive-thru.

Kea told TechCrunch that its service is currently live in more than 250 restaurants including Papa John’s. With its new cash, the company is looking to be in 1,000 restaurants in 37 states next year.

PIX Moving Makes a Customizable Autonomous Chassis for Delivery

There are a variety of different autonomous vehicles of all shapes and sizes coming to market: From the cargo vans of Udelv, to the pod-like R2 from Nuro, all the way down to the cooler sized sidewalk robots from Starship.

Chinese company Pix Moving is taking a bit of a different approach to autonomous vehicles by removing most of the vehicle. The company is building a self-driving chassis platform on top of which its customers can build whatever they like.

So a big restaurant chain could create a mobile pod of lockers for meal delivery, or a grocery store could create a temperature-controlled store on wheels. A large warehouse-type store could just attach a flat base for moving inventory around.

PIX’s chassis is electric and low-speed, which allows it to sidestep some of the more complex regulations associated with full-sized, full-speed autonomous vehicles. All four wheels of the PIX chassis are steerable, making it highly maneuverable. It’s also 3D printed, so its lightweight and there are fewer parts. And, like any autonomous vehicle, it is packed with an array of sensors and cameras to navigate and avoid obstacles.

I spoke with Chase Cao, PIX COO, by phone this week and he explained that his company is currently navigating the rules and regulations both in China and the U.S. to get its self-driving platform running on public roads. In the meantime, its chassis is being used on some private corporate campuses in both countries. Right now, PIX sells its chassis outright, though Cao said they may look at more of a leasing model in the future.

PIX is worth watching, especially as it relates to food delivery, because of the flexibility of its platform. By pushing the design of the compartments that carry the cargo to its customers (restaurants, grocers, etc.), those compartments can be tailored to a specific set of needs (size, temperature, etc.). This can then create more efficient delivery, and thereby generating even more demand for autonomous delivery.

In other words, there will be even more variety of self-driving vehicles coming to our roads.

Meet Bobacino, the Boba Tea Making Robot

Let’s just get this out of the way: “robo-boba” is fun (if slightly difficult) to say out loud. But it’s a phrase you could be saying it a lot more if Bobacino has its way. Today the company took the wraps off its eponymous boba tea-making robot kiosk and launched an equity crowdfunding campaign to help bring it to market.

Bobacino is currently in the prototype stage, and uses an articulating arm to mix one recipe of tea, sweetened milk, syrup and tapioca balls over ice to make its boba tea. Future versions of the machine will be able to create multiple recipes.

That’s where the equity crowdfunding campaign comes. Bobacino is looking to raise $3 million from everyday investors starting in January of 2021. Money raised will help the Santa Monica, CA-based company further develop its robo-boba and bring it to market in the second half of 2021.

Bobacino is backed by Wavemaker Partners and Embark Ventures. Sharp-eyed Spoon readers will recognize Wavemaker from its backing of Piestro, which makes a standalone robotic pizza vending machine. (For more on the future of vending machines, check out The Great Vending Reinvention: The Spoon’s Smart Vending Machine Market Report.)

Like Piestro, Bobacino has a two-pronged business model that involves both owning and operating its own machines as well as co-branding with existing boba tea brands.

In addition to the assist from Wavemaker, Bobacino has its own pedigree in automated drink vending. Bobacino Founder and CEO, Darian Ahler, previously co-founded and was head of operations at Truebird, the NYC-based robotic coffee kiosk company.

The fact that Bobacino exists shows how the robotic vending space is maturing and already becoming thinly sliced. Unlike previous robot beverage companies like Cafe X and Briggo (which was acquired by Costa Coffee) that made a wide variety of coffee and tea drinks, Bobacino is only making boba tea drinks. Add Blendid’s robot smoothie maker to the mix and it’s pretty easy to envision hospital lobbies, airports (you know, after the pandemic), and even grocery stores installing a variety of these machines to offer a bevvy of different beverages (which is also fun to say out loud).

Merlot-M-G! The WineCab Wine Wall is a Robot+AI Sommelier

What do you get for the person who has everything? How about an artificially intelligent robot sommelier that can securely store, manage and suggest wines from your collection?

The Winecab Wine Wall does all that (hat tip to Boss Hunting), acting kinda like a very expensive automated wine vending machine that you’d find in only the poshest 7-Eleven.

Wine Walls come in a variety of sizes, from the more modest Curio Classic model, which holds 130 bottles ($139,000) to the 15 ft. Wine Wall, which holds 600 bottles ($249,900). Each system features:

  • An articulating arm, calibrated with a gentle touch for handling delicate bottles of wine
  • A label scanner to automatically catalog bottles you add
  • An AI assistant to recommend wines and food pairings
  • Security features to gate access to certain bottles

OK. So the Wine Wall might be a bit of pricey overkill for your average oenophile. But, it’s possible to see the Wine Wall in a restaurant or hotel or even a grocery retailer that wants to add high-tech wine recommenation to their offerings without bringing on a full-time sommelier. (Though, admittedly, the interaction with a human sommelier is part of the fun of ordering fancy wine.) Winecab even has a smaller six-foot version of its wall “coming soon” that basically looks like a wine vending machine.

The idea of a vino vending machine isn’t that far fetched. Last year PanPacific unveiled a beer vending machine that could verify the buyer’s age before dispensing. Combine that type of technology with the higher end cuisine vending companies like Yo-Kai Express, Chowbotics and Piestro are trying to create and suddenly the idea of a robot wine sommelier doesn’t seem so silly.

Hmmmm… perhaps I’ll put one on my Christmas list for next year.

Brooklyn Dumpling Shop Adds Miso’s Flippy Robot to its Automat Concept

In addition to feeding you, the Brooklyn Dumpling Shop wants to create a “zero human interaction” experience. And as Restaurant Business reports today, the company is removing at least one human from its equation by bringing on Miso Robotics’ Flippy to work in its kitchen.

Brooklyn Dumpling Shop (BDS) co-founder Stratis Morfogen told Restaurant Business, “Miso is executing the full kitchen operation, which will be available in the third quarter 2021. Until then we will be using countertop portable versions in Q1 of 2021.”

What Morfogen seems to be referring to there is that eventually his company will install Flippy ROARs, which run on rails above the fry station. For now, his store will use the ground-based versions.

The Brooklyn Dumpling Shop, which is slated to open its first location in December (and, confusingly, in Manhattan), is bringing back the old Automat concept. Customers will order their meals via a kiosk or mobile app. Once ready, BDS stores each order in its own a temperature-controlled locker until the customer arrives to retrieve it.

The timing is certainly right when it come to having fewer humans involved in the preparation of your restaurant food. The COVID-19 pandemic is more widespread than ever and causing another round of restaurant dining room closures. Creating a restaurant where you don’t have to interact with another person helps reduce the vectors of human-to-human transmission of the virus.

Robots like Flippy are also finding accelerated interest from restaurants because they can work around the clock, don’t get sick and can create more social distance for employees inside a kitchen. White Castle recently announced it was adding ten more Flippys to its roster after an initial pilot earlier this year.

For BDS, the addition of Flippy plays into a bigger expansion plans for the company. As Restaurant Business wrote in today’s post, Brooklyn Dumpling Shop also signed a deal with Fransmart to franchise the brand with the possibility of adding 1,000 locations across North America.

Amazon Alexa Getting Better at Guessing Follow Up Requests

One big area where virtual assistants like Amazon Alexa and Google Assistant fall short of real human assistants is their inability to contextualize and anticipate what you’ll want next.

Currently, requests made to virtual assistants are often siloed, and go something like this:

“Alexa, how long should I steep tea?”

Alexa answers, with something like “Five minutes,” and then:

“Alexa, set a timer for five minutes.”

In a corporate blog post today (hat tip Geekwire), Amazon announced that Alexa is now getting better at bundling those types of requests together. Amazon refers to this as figuring out your “latent goal,” and actually provides tea steeping as an example. Asking Alexa how long to steep tea could have Alexa guess that your latent goal is to make tea. This, in turn would trigger an immediate and automatic follow up response from Alexa like “Would you like me to set a five minute timer?”

While this seems straightforward, as with so many AI-related tasks, understanding what people want isn’t exactly easy. From Amazon’s blog post:

The first step is to decide whether to anticipate a latent goal at all. Our early experiments showed that not all dialogue contexts are well suited to latent-goal discovery. When a customer asked for “recipes for chicken”, for instance, one of our initial prototypes would incorrectly follow up by asking, “Do you want me to play chicken sounds?”

Beyond tea, it’s not hard to think of how identifying latent goals could be useful in a smart kitchen. In the case of asking for chicken recipes, Alexa could follow up with offers to pre-heat an oven, or, more relevant to Amazon, offer to order you the necessary groceries for delivery that day (preferably from an Amazon grocery store).

Amazon says this latent goal capability is available now in English in the U.S. And while it doesn’t require any additional work from developers to activate, they can make their skills more discoverable with the Name-Free Interaction Tool Kit.

FWIW, I tried asking Alexa the tea steeping question, and it did not follow up with a timer suggestion. So its latent goals capabilities seem to still be, well, latent.

Highpper Aims to Make Standalone Robot-Powered Restaurants-in-a-Box

When we write about food robots, typically those robots are like (very advanced) appliances that fit into an existing kitchen. Miso’s Flippy works the fryers, Picnic’s robot assembles pizza, and Spyce’s Infinite Kitchen sits at the center of that particular restaurant, making meals.

So one of the things that makes Tel Aviv, Israel-based Highpper interesting is that its robot is the restaurant. Everything from storage to production to packaging is 100 percent automated and done within a standalone 40-foot-long container that can be set up in parking lots or pretty much wherever you can get power and water. Highpper can run all day without needing human assistance.

That’s the plan, anyway. The company is still in the very early prototype phase, but there are reasons to believe it could come through on its ambitious plans. One such reason is that its founder and CEO, Udi Shamai, is also the president of Pizza Hut Israel, a master franchisee that oversees 90 Pizza Huts across his country. Shamai is also the non-executive chairman of Dragontail Systems, which uses computer vision and AI to automate food quality assessment for clients such as Domino’s Australia. (Dragontail was also named one of our Food Tech 25 in 2020)

Because of Shamai’s background, it’s no wonder that Highpper is starting with pizza. As we’ve said before, if you want to see the future of food tech, look to pizza, and Highpper is no exception. Though, when I spoke with Shamai by phone this week, he insisted that Highpper’s unique value proposition was less about futuristic technology and more about scale.

“I can ship 200 stores,” Shamai told me. “It’s scaled.”

Obviously, the proof will be the pudding to see if that’s the case, but Shamai said that Highpper will open its first third-party branded (Shamai declined to say which brand) standalone pizza operation in June of next year in Israel. Before that, the company will install components of its robots in an existing restaurant, to show off the machine’s capabilities.

One of the obvious uses for Highpper’s technology is automated ghost kitchens. If Highpper’s containers work (and that’s a big if right now), it’s not hard to imagine a parking lot filled with various robo-restaurants, churning out food for delivery, twenty-four hours a day. Speaking of ghost kitchen automation, there is actually another Tel Aviv-based company called Kitchen Robotics, which unveiled its Beastro robotic ghost kitchen earlier this year. Bistro, however, only does cooking and not everything Highpper says its machine does.

Right now, Highpper’s system only makes pizza, with burgers to follow and then the vaguely worded “Asian” food option. Highpper is in the business of selling its containers, not owning and operating its own machines or leasing the robots out as a service. An automated container will cost roughly $350,000 per unit (though Shamai indicated that price might vary a little bit).

Highpper is certainly entering the market at the right time. Euromonitor predicts that the ghost kitchen market will hit $1 trillion by 2030. More immediately, the global pandemic has accelerated interest in food robotics. Highpper’s ability to automate the entire workflow of creating fast food, could make potential restaurant customers pretty high on the company.

Spyce Kitchen Relaunches with All New Robot Kitchen, Dynamic Menu and Delivery

Spyce, the Boston-based robot-centric restaurant, officially announced its revamped concept today. The new Spyce features an all new automated cooking system, a dynamic, customizable menu, and in-house delivery.

The first Spyce Kitchen restaurant burst on to the scene back in the Spring of 2018. The robot used in that incarnation featured a row of bowls that spun to mix and heat ingredients that were dropped into them. This new version, dubbed the “Infinite Kitchen” aesthetically seems more akin to Creator’s burger creating robot.

Spyce’s new food robot makes both salads and warm bowl food, and holds 49 separate recipes. Serving dishes are placed on a conveyor belt that runs underneath the dispensers, which automatically portion out the proper ingredients for each dish. There is also a plancha searing station to cook and dispense proteins and vegetables as well as a superheated steamer to cook pastas. The Infinite Kitchen can make up to 350 bowls in an hour, with the average bowl costing $11.

Food is ordered either through the Spyce mobile app or via in-store kiosk. The new menus feature real-time customization to meet dietary preferences such as keto or vegan, as well as eight different allergen requirements like gluten-free. The menu also lets you adjust to taste preferences like levels of sauce and spiciness. The new Spyce menu does not, however, offer red meat, which has been left off for environmental impact purposes.

Like just about every other restaurant looking to survive this pandemic, Spyce is also placing an emphasis on delivery. There is no dining room to eat in, though people can walk in to order and take out food. The robot and new ordering system work in conjunction with each other to ensure that food is prepared and ready just in time for delivery.

Spyce is extending its precise operational control to delivery as well. The company is using its own in-house delivery fleet, which will help Spyce retain more of the customer experience (and data) and help ensure a good delivery experience. Drivers are W2 employees and will use electric scooters outfitted with special hot side/cold side insulated containers to carry the food.

The new Spyce is located at 241 Washington St. and is open for lunch and dinner every day between 11 a.m. and 9 p.m.. Delivery is currently to the Back Bay, Battery Wharf, Financial District, North End and West End neighborhoods, with the delivery radius increasing to more neighborhoods in the coming weeks. Spyce also plans to open up a second location in Cambridge’s Harvard Square neighborhood later this fall.

Self Point and Tortoise Team Up to Offer Grocers a Robot Delivery Option

Self Point and Tortoise announced today that they have partnered up to make same-day robot delivery available to local grocers.

Self Point makes digital commerce software that allows grocery retailers to build their own websites that integrate point of sale, inventory management and order fulfillment. Tortoise makes a teleoperated electric cart built for transporting heavy loads like groceries. With the Tortoise integration, Self Point’s grocery customers can add robots as a delivery option on orders.

You can check out a video of the Tortoise in operation here:

Tortoise Cart TikTok

Tortoise sets itself apart from other players in the last mile robotic delivery space such as Starship, Refraction and Nuro in a couple of ways. First Tortoise is proudly not autonomous. All Tortoise robots are teleoperated remotely by human drivers. By taking this approach, Tortoise believes it can get to market faster by avoiding some of the hesitations some local governments have with the safety self-driving robots on city sidewalks.

Tortoise is also not positioning itself as an on-demand delivery service. Tortoise is not meant to get you groceries in under a half hour. It’s meant to be scheduled ahead of time. Though it does appear that with Self Point, Tortoise robots will be available same day.

The Self Point + Tortoise partnership is certainly coming at the right time. Earlier this year, the pandemic pushed online grocery shopping sales, and by extension grocery delivery, to record-shattering new heights. Though those numbers have come down in recent months, grocery e-commerce is expected to represent 21.5 percent of total grocery by 2025.

As such we’ll see more grocers going online and needing more options for order fulfillment. Walmart has been doing automated grocery deliveries with Nuro in Houston, TX. Refraction has been doing grocery delivery in Ann Arbor, MI, and in Modesto, CA. And Save Mart is using a fleet of 30 Starship robots to make deliveries.

The robotic delivery market is definitely heating up, and it’s not to hard to imagine through deals like the one with Self Point, Tortoise could arrive in a bunch of neighborhoods rather quickly.

ADIO Invests $41M to Improve Farming on Land, at Sea, and in Space

The Abu Dhabi Investment Office (ADIO) announced today it will invest AED 152 million (~$41 million USD) across three ag tech companies to develop new ag tech innovations on land, at sea, and in space. According to a press release sent to The Spoon, ADIO has partnered with U.S.-based Nanoracks, India-based FreshToHome, and UAE-based Pure Harvest for the initiatives. 

ADIO said in today’s press release that the new partnerships will promote more innovation in ag tech specifically as it relates to food security challenges. One major issue highlighted by the COVID-19 pandemic is the fragility of the global food system. In response, various countries, including Singapore, China, and those in the European Union, are fostering innovation at the government level in an effort to improve local food production, build more traceability into the supply chain, and establish more trust between consumers and food producers.

In the United Arab Emirates, one regionally specific challenge is growing more food in a desert climate, in which the ag industry deals with minimal water supply, non-arable land, and climate change issues like drought and rising temperatures. ADIO’s investments are in companies that can both assist in solving these regional challenges and address the issue of food security on a global scale.

Hence, space farming. Nanoracks, one of ADIO’s three new partners, uses the International Space Station and is building the first-ever space research program for ag tech. Its StarLab Space Farming Center in Abu Dhabi will research facility focused on food production both in space and in “equally extreme climates on Earth.” (Spoon readers will recognize Nanoracks as the company that made the Zero G oven, capable of baking cookies in space.)

ADIO’s FreshToHome partnership, meanwhile, will expand the latter’s operational and processing capabilities across land and sea in the UAE. FreshToHome operates an e-commerce platform for fresh produce and controls every point along the supply chain. ADIO said in today’s release that the partnership will also focus on innovations for fish farming and cold chain technology.

Finally, Pure Harvest will use the new partnership to advance its technology and processes for produce grown in controlled environments. That includes more artificial intelligence, robotics and automation, and machines optimized for desert temperatures. The company will also advance work on its commercial-scale algae bioreactor facility to grow Omega-3 fatty acids.

The new partnerships are part of ADIO’s AgTech Incentive Programme, which the Abu Dhabi Government’s Ghadan 21 Accelerator Programme established in 2019. Previous investments from the AgTech Incentive Programme include the $100 million (USD) investment ADIO made in April across four companies: AeroFarms, Madar Farms, Responsive Drip Irrigation, and RNZ.

Nuro Raises $500M for its Autonomous Delivery Vehicles

Nuro announced today that it has raised a $500 million Series C round of funding. The round was led by funds and accounts advised by T. Rowe Price Associates, with participation from new investors that include Fidelity Management & Research Company, and Baillie Gifford, as well as participation from existing investors SoftBank Vision Fund 1 and Greylock. This brings the total amount raised by Nuro to $1.5 billion.

Nuro makes pod-like, self-driving, low-speed cargo delivery vehicles. Nuro’s R2 vehicle is roughly half the size of a regular car, is autonomous (there is literally no place for a driver to sit) and travels at 25 mph.

But equally as important as its technology is Nuro’s work around getting regulatory approvals for deliveries. Self-driving vehicles are new, and all levels of government are coming to grips with how to regulate the concept to ensure safety on public streets. In February of this year, Nuro got approvals from the federal government to drive on public roads. This was followed up in April when the state of California gave Nuro the green light to run on its public roads.

Nuro has also done a number of tests over the past couple of years, delivering food for Kroger and Walmart as well as Domino’s.

At the end of October, Nuro revealed that it had been running fully autonomous tests, meaning no drivers and no chase cars, successfully over the previous few months in Houston, TX, Phoenix, AZ and Mountain View, CA. You can see a video of the R2 in action here:

Nuro’s technology is certainly coming to market at the right time. The global pandemic has more people staying at home and thereby ordering more restaurant meals and groceries for delivery. Nuro’s vehicle can carry a full load of groceries directly to a customer’s curbside around the clock. The autonomous nature of the Nuro also means that delivery is contactless, an important feature as people look to reduce human-to-human contact in order to stem the transmission of the virus.

Nuro isn’t alone in the autonomous last-mile delivery space. Other players range from the small cooler-sized robots of Starship to the larger three-wheeled REV-1 from Refraction to the cargo vans of Udelv.

In other words, autonomous delivery is coming, and Nuro now has more money to assert its place when it arrives.

Video: Chowbotics’ Sally Makes Salads at Coborn’s Marketplace

As you are well aware, the way we get our food has undergone dramatic changes during this pandemic.

One of the more visible changes we’ve seen is the removal of buffet-style services like salad bars in grocery stores. The thought of trays of lettuce and mushrooms and bacon bits just sitting in the open for lots of people to pick through (and worse) is no longer appetizing, to say the least.

What is slowly starting to replace some of those grocery salad bars is robots. Specifically Chowbotics’ Sally robot. The company recently signed a licensing deal with Saladworks , which will put Sallys in grocery stores. And just last month Chowbotics introduced new features that enabled contactless ordering, as well as a video screen that displays dynamic video advertising, which will make its robot more attractive to potential retailers.

Thanks to a promotional video from Apex Commercial Kitchen posted to Linkedin (see below), we can now take a look at what Chowbotics robots look like in the grocery store. Yes, this video is a little commerical-y and doesn’t provide much detail, but it shows what Sallys look like in the real world, and oh yeah, also is a bit of an announcement that Sallys are being deployed to at least one Coborn’s market.

During different conversations with the company throughout the year, Chowbotics has told us that it has seen increased interest from grocery retailers looking to replace their salad bars. We’re starting to see that interest turn into actual installations. In addition to Sally at the supermarket, Blendid’s smoothie-making robot recently debuted at a Walmart in Fremont, CA.

As retailers (and shoppers) still deal with the ongoing ramifications of the pandemic, we can expect to see more robot deals like Chowbotics and Blendid in the coming months. For more on the automated vending space, check out The Great Vending Reinvention: The Spoon’s Smart Vending Machine Market Report I did for Spoon Plus earlier this year.