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The Spoon

Daily news and analysis about the food tech revolution

Robotics, AI & Data

Refraction AI Officially Launches Robot Grocery Delivery in Ann Arbor, MI

Refraction AI, which makes the three-wheeled autonomous REV-1 delivery vehicle, announced today that it is expanding beyond restaurant meals and into grocery delivery.

The company’s robots are delivering around a three-mile radius in Ann Arbor, MI, and today’s announcement is basically an official unveiling of a program that the company has been testing for months.

If you are in the Ann Arbor delivery and want to check out the delivery service, visit this site that Refraction has created. The company is working with a local grocer called The Produce Station, and it looks like the process is a little kludgey right now. Customers need to visit Produce Station’s Mercato store to see what items are available, and then manually enter the items they want into special form on Refraction’s site. The robot is then dispacted to the store where staffers pack the items into the vehicle before it drivers itself to the delivery location.

It’s understandable that Refraction’s process might not be the smoothest. After all, the company is in the robot business, not the e-commerce business. But it makes me wonder how how the company will connect consumers and robots as it grows beyond Ann Arbor? Will restaurants and grocers have their own REV-1s running back and forth? Or will a third-party delivery service like DoorDash have a fleet of them deployed to make deliveries? Or will it be a combination of both?

Autonomous robot deliveries are attracting more attention during this COVID-19 pandemic as they can reduce human-to-human interactions and, hopefully, human-to-human viral transmission.

Refraction’s REV-1 is a Goldilocks robot, in that its size is right in between the small cooler-sized rover bots of Starship and the big pod-like vehicles of Nuro. This sweet spot of a size, plus the REV-1’s ability to handle inclement weather was one of the reasons we named Refraction AI to our 2020 Food Tech 25 list of innovative companies.

Country Garden Opened a Massive Robot Restaurant Complex in China This Week

You may be debating whether or not you’re ready to go back into a restaurant. But what if that restaurant was operated entirely by robots? Would that make you more inclined to eat out?

Earlier this week, the Qianxi Robot Catering Group, a subsidiary of Country Garden, opened up a robot-powered restaurant complex in the city of Shunde in China’s Guangdong province.

The complex is 2,000 sq. meters (more than 21,000 sq. ft.) and serves Chinese, hot pot and fast food. The restaurant can serve 600 diners at once, offering 200 menu items that can be served up in as little as 20 seconds, according to the press announcement.

The complex has more than 20 robots developed in-house by Qianxi that cook up a variety of different styles including Chinese cuisine, clay pot rice and noodles. Though the press release doesn’t mention them specifically, from the accompanying photos, there is also a small army of pink server robots to bring dishes out to tables. No word on whether these were developed in-house as well, but they don’t look like the server robots make by PuduTech, Keenon or Bear Robotics.

Country Garden’s restaurant certainly isn’t the first to use robots. Spyce Kitchen in Boston uses robots to cook. Caliburger has Flippy grilling burgers. And Bear Robotics’ Penny server bot has been put to work shuttling food in restarants. But Country Garden seems to be among the first putting all of the front and back-of-house pieces together, and doing so at scale.

In addition to a having a bunch of robots, the Country Garden restaurant is also contactless, a factor increasingly important on our pandemic planet. As restaurants re-open here in the U.S., businesses and eater alike are grappling with restrictions like facemasks and socially distant tables. Having a full-on robot restaurant isn’t a guarantee to prevent the spread of COVID-19, but it does remove some human vectors from the equation.

It’s a question I’ve asked before, but what will make people more comfortable inside restaurants: the human touch while wearing a facemask and gloves, or the cold sterility of a robot?

Why I’m All-in on Smart Vending Machines

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Vending machines are cool.

No, really! Between robotics, IoT and way better food, today’s vending machines are poised to be a great, pardon the phrase, disruptor in food tech.

To fully understand why I’m all-in on vending machines, you should check out my new report, The Great Vending Reinvention: The Spoon’s Smart Vending Machine Market Report over on Spoon Plus, our new research and virtual events membership community.

The report covers a ton of players in the space including Chowbotics, Yo-Kai, API-Tech and many, many more. I don’t want to spoil it for you, but here are just a few reasons I’m so excited about the smart vending machine space:

  1. COVID-19. If/when we all emerge from this pandemic, people will want fewer human hands touching their food. Smart vending machines literally keep all their ingredients inside a sealed box and provide automated service.
  2. Small footprint. Because they don’t require much physical space, they can be set up quickly almost anywhere and run around the clock. They also provide a lower-cost way to launch a food brand into new outlets (like existing retail spaces!).
  3. Better food. Robotic arms and fast service don’t amount to much if the food is junk. Thankfully, there is a new wave of machines making fresh food from menus created by actual chefs.

To be sure, things right now aren’t exactly rosy for the smart vending machine space. Cafe X shut down its SF locations, Stockwell shut down and the European Vending & Coffee Service Association said its operators are experiencing losses of up to 90 percent.

It’s not hard to understand why we’re in a dark time. Vending machines are meant to be in high-traffic areas where people want food quickly. Places like airports, offices and dorms. Guess what’s shut down right now? Airports, offices and dorms.

But as I lay out in the report, there’s reason to believe that new opportunities will arise, and with it the whole smart vending sector.

Sign up for Spoon Plus and take a look at the report let me know what you think.

Could Apple Clips Bring Contactless Payments into the Mainstream?

During Apple’s Worldwide Developers Conference yesterday, Apple announced App Clips. Basically, it let’s you get can access specific functionality of an app without having to download the full version of that app.

So for example, you could visit a coffee shop and pay with your phone without having to download that coffee shop’s app, set up an account and enter credit card information. Everything is done through Apple Sign In and Apple Pay.

This is actually a big move in a pandemic world where contactless payment options will be more important when it comes to getting customers to eat inside restaurants again. Apple greasing the skids like this with its massive footprint could make contactless payments more ubiquitous.

Apple also showed off other potential uses for Clips, including finding a nearby restaurant and even interacting with connected kitchen services like Drop. Perhaps we’ll see micro-transactions for connected devices, like buying a recipe specifically for an appliance, rather than getting a premium subscription.

We’ll certainly be watching to see what kitchen uses Clips comes up with.

Investing into the Future of Restaurant Tech

Restaurants are going through an unprecedented time of flux. What are some of the opportunities and challenges ahead for the industry? Brita Rosenheim, a Partner at Better Food Ventures recently shared her thoughts on “the new normal” for restaurants and what they need to do to adapt. Following is an excerpt of her guest post (you should totally read the whole thing, though):

Convenience reigns supreme: The shift to take-out/delivery will reshape the basic premise of many restaurants

Well before COVID-related shutdowns, the increasing customer demands for convenience had already fueled a major shift from dine-in to take out/delivery. In 2019, we reached the tipping point where off-premise sales (drive-thru, takeout, delivery, catering) represented a majority of U.S. restaurant revenues. Now, intensified by a decimated restaurant industry and an uncertain socially distanced future, the growth of off-premise will only continue.

As restaurant operators increasingly respond to our “new normal”, we have seen many full-service restaurant concepts testing a more “fast casual” off-premise approach, with increased tech-focused integration, minimized employee/customer exposure, and a lot of creativity to inject hospitality into socially-distanced interactions.

The bottom line is that the restaurant experience – from QSR to Fine Dining – will increasingly no longer be confined to the four walls of a restaurant. We have reached an urgent point where the basic premise of dine-in restaurants must evolve in order to generate the sales volume and margins to remain financially viable. 

New AI from Fujitsu Monitors How Well You Wash Your Hands

Hopefully we are all remaining vigilant about washing our hands properly: 20 seconds of scrubbing, lots of lather, getting in between fingers and under nails. Perhaps you have a favorite song you play along in your head or some other tactic to make sure hands are clear of COVID-19.

As restaurants re-open, making sure servers and other employees follow proper hygiene practices will be critical in helping minimize the spread of coronavirus. One potential way restaurants and other foodservice companies could do that is with new handwashing monitor artificial intelligence (AI) developed by Fujitsu.

Reuters reports today that Fujitsu’s AI watches a person’s hands as they are being washed. From that story:

Fujitsu’s AI checks whether people complete a Japanese health ministry six-step hand washing procedure that like guidelines issued by the WHO asks people to clean their palms, wash their thumbs, between fingers and around their wrists, and scrub their fingernails.

While the tech can’t identify someone from their hands, it could be tied in with some other identifier. to monitor whether an individual employee washed up well enough.

Fujitsu’s AI is part of a larger wave of technology being implemented to ensure good hygiene in restaurants. PathSpot’s device visible fluorescent spectroscopy to check employee hands after they wash up to detect pathogens. And last year in the Shaoxing Province of China, restaurants started installing AI systems to look for unsanitary practices.

Whether or not you are ready for restaurants to re-open, they are, and will continue to. Those that do will have to spend almost as much time and resources on sanitation of their establishments as they do on the quality of their food.

Does this Robot-Powered KFC Point to the Future of Fast Food?

Earlier this year, KFC pulled its “finger lickin good” ad campaign because during a global coronavirus pandemic, touching your face, let alone putting your fingers in your mouth, is not such a great idea.

Now it looks like a KFC in Moscow is going one step further and reducing the number of fingers ever touching your food. Bloomberg uploaded a video this week of the inner workings of said KFC, which uses conveyor belts, an articulating arm and cubbies to move food from the kitchen to consumer.

KFC Tests Fast Food of the Future in Moscow

This KFC actually shows off a number of technologies restaurants are implementing as they move towards a more contactless experience. Customers order via self-serve kiosk. Conveyor belts and the robotic arm then move the tray of food out of the kitchen, and an enclosed cubby holds the order and unlocks when the customer enters a code on the touchscreen.

The KFC is not entirely humanless, however. It looks as though there are still people (with masks and gloves) in the back of house preparing and assembling the order. And the process is far from contactless as customers still need to enter their orders and pickup codes on touchscreens with their fingers.

But this peek inside KFC does point to a direction that we could see more QSRs headed. Fears over the coronavirus are pushing restaurants to create fewer points of human contact inside their stores.

In addition to the steps taken at KFC, a QSR could add Flippy the robot to grill burgers and fry food, and add a PopID kiosk that lets you pay with your face (or bulk up digital ordering options).

This type of automation isn’t cheap, however. Cost was one of the reasons Flippy’s first iteration didn’t make a lot of headway with restaurants. But at least in the U.S., where the pandemic doesn’t show signs of abating, operators may decide that the cost to implement more tech is worth it to keep the business going.

LG, Woowa Bros. and KIRIA to Develop Robot Waiters

Consumer electronics giant LG is teaming up with Woowa Bros and the Korea Institute for Robot Industry Advancement (KIRIA) to develop robot waiters for restaurants, The Korea Times reported over the weekend.

This deal expands a partnership formed between LG and Woowa earlier this year. According to the Times, the two companies have “joined a project chaired by KIRIA, a Daegu-based state-run agency that supervises Korea’s robot industry.”

LG is developing robots and artificial intelligence that can be used across Woowa Brothers’ food delivery and robot rental businesses. Last November, Woowa launched a program that rents out server robots to restaurants. The Times reports that Woowa currently has 85 robots operating in 68 restaurants across Korea.

The LG robots developed through this program will not carry the LG CLOi branding. In February of this year LG announced its CLOi server robot would be used by Korea restaurant chain CJ Foodville.

Robot servers are gaining new attention during this pandemic because they reduce human-to-human interaction. There are plenty of companies betting on a bright future for server robots. Bear Robotics, Keenon Robotics and PuduTech are all creating similar, autonomous plate carrying robots.

Restaurants are re-opening, but following strict guidelines while doing so, including reduced occupancy, socially distant table setups, temperature checks and masks worn by staff.

Whether or not restaurants can survive under these limitations or whether people will want to dine in at restaurants again in the near future remain to be seen. But a robot server could be a more appealing, contactless alternative for restaurants looking to keep whatever customers they have at ease.

Danone to Use Brightseed’s AI to Uncover New Health Benefits of Soy and Other Plants

Danone North America and Brightseed announced today that they have formed a partnership to use Brightseed’s artificial intelligence (AI) platform to profile and uncover health benefits of key plant sources.

Part of the food as medicine movement, Brightseed is a three-year-old San Francisco startup that examines plants on a molecular level to uncover hidden phytonutrients that can contribute to healthier lifestyles. As it uncovers compounds, Brightseed’s AI platform is then used to predict what impact they will have on the human body.

An example of a phytonutritional compound would be something like the caffeine in coffee or the antioxidants in blueberries.

“We use AI to illuminate the dark matter of nutrition,” Sofia Elizondo, Co-Founder and COO of Brightseed told me by phone this week. “Once you have completed this circle of knowledge. You can transform the food ecosystem.”

Elizondo explained that Brightseed’s platform works for both the sourcing and production sides of CPGs. On the ag side, it can help identify healthy compounds and encourage plant breeding to maximize those benefits. For CPG companies, Brightseed can help source plants that are beneficial and reveal new phytonutrients in existing plant ingredients around which new products can be built.

The partnership with Danone, which owns the Silk and So Delicious Dairy Free brands, will start with Brightseed turning its AI on soy to illuminate the unknown health benefits of soy.

Brightseed, which has raised and undisclosed sum of venture funding, is among a wave of companies using AI to unlock new understandings of our food. Other companies like Spoonshot and Analytical Flavor Systems are using AI to help predict flavor trends and novel food combinations.

But while those companies are looking at existing data, Brightseed is building an entirely new body of data from which entirely new discoveries can be made.

“A lot of technology in our field is built to manipulate nature,” Elizondo said, “There is so much more to learn from what nature has already provided.”

Piestro’s Playful Pizza Robot Gives Equity Crowdfunding a Spin

Automated vending machines were already hot coming into 2020. Companies like Briggo, Cafe X, Yo-Kai Express and Chowbotics were ushering in a new golden age of vending machines. With the COVID-19 pandemic forcing us to look at ways of reducing human-to-human contact when serving food, it looks like this golden age of automated vending is just getting started.

Throwing its hat into the ring is Piestro, a new robotic pizza making vending machine that just launched an equity crowdfunding campaign to get off the ground.

A portmanteau of pizza + maestro, Piestro is a colorful standalone automated kiosk. Inside, a robotic arm spins the dough under dispensers that pour sauce and apply cheese and other toppings. Then the pizza is run through a heater before being boxed up and popped out in 3 minutes. No word on the variety of pizzas (the video below shows pepperoni, peppers and mushrooms), but pizzas can be ordered via touchscreen on the machine or mobile app.

https://vimeo.com/425483855

Piestro is actually entering a market that is already pretty competitive. Basil Street recently raised $10 million for its pizza vending machine, API Tech has more than 200 pizza machines in operation in Europe, and earlier this year Le Bread Xpress launched the Bake Xpress, which makes pizzas. Additionally, there’s Picnic, though its robots only do pizza assembly (not cooking), and PAZZI’s robot pizza maker is more of a micro restaurant than a vending machine.

Of these, Piestro seems to be most like the API Tech in that it’s not re-heating frozen pizzas, but the machine has the assembly elements of Picnic and the theatrical flair of Cafe X.

Piestro is just in a prototype phase right now, so it’s not currently available on the market. It looks like Piestro launched its equity crowdfunding campaign on StartEngine over the weekend and has gone on to raise more than $82,000 dollars. And if we are reading the terms outlined on the campaign page correctly, Piestro is aiming to raise close to $1.07 million. We’ve reached out to Piestro to find out more details.

Another thing of note about Piestro is the team behind it. Piestro CEO Massimo De Marco was a co-founder of ghost kitchen company, Kitchen United. Piestro’s COO is Kevin Morris, who is also the CFO of Miso Robotics. Buck Jordan, CEO of Miso Robotics and partner at Wavemaker Labs, which made a lead investment in Piestro, is on the Board. FWIW, Miso is also running an equity crowdfunding campaign of its own.

I’m a big believer in the vending machine space, and I do think that the global pandemic will accelerate the trend. First and foremost, the food that vending machines create is higher quality than ever, and the cuisines served will continue to diversify. Second, the small physical footprint of vending machines means that they can be placed just about anywhere for convenient food on the go. And finally the humanless aspect could carry more importance as people are more concerned about who is touching their food.

From the campaign, Piestro has a dual go-to market approach. In Phase 1 it will be making its own pizzas and selling directly to consumers. In Phase 2 it will license out the technology to existing pizza companies. Though it doesn’t provide a ton of details, Piestro says that its machines can be up and running in two weeks for a cost of $50,000.

If Piestro’s crowdfunding campaign is successful, pizza and vending machines could be a hot combination to watch out for.

Kroger to Build Three Robot-Powered Fulfillment Centers in the Pac. Northwest, Great Lakes and West Regions

Kroger announced today that it will be building robot-powered fulfillment centers in the Pacific Northwest, Great Lakes and West regions of the U.S. This expansion marks the first such robot warehouses to be situated on the west coast.

These smart warehouses use technology from U.K. grocer Ocado to automate the process of online grocery order fulfillment. Kroger is taking a centralized approach to such fulfillment, building out 20 robot centers in various locations across the U.S. to serve as hubs for customer delivery.

Other retailers are taking a more localized approach to automated order logistics, choosing instead to build out micro fulfillment centers in the backs of existing neighborhood supermarkets. Albertsons and Ahold Delhaize both have partnerships with Takeoff Technologies to build these types of centers, while Walmart is using Alert Innovation for a similar experiment.

The speed of online grocery order fulfillment has definitely become more of a priority during this pandemic. Quarantining has driven record online grocery sales over the past few months, but retailers were ill equipped to handle the deluge of new orders. The result has been out of stock items and massive delays in delivery windows.

The question, however, is, will those online grocery shoppers remain after the pandemic recedes. Companies like Kroger and Albertsons are making big investments in automated fulfillment, but once we get back to “normal,” which definitely won’t be the old normal, will people want to go back into the grocery store to pick out their own food?

Kroger’s march towards automation predates the pandemic by a long shot, so current fluctuations driven by the coronavirus probably aren’t driving too much of its implementation. Besides, the first of Kroger’s robot warehouses isn’t even scheduled to open until early 2021, so there is time for grocers and shoppers to figure out any new preferences to grocery shopping.

Creator Temporarily Closes its Robot Restaurant

Creator, the San Francisco restaurant built around a hamburger-cooking robot, announced last night on Instagram that it was temporarily closing its one physical location tomorrow.

The company wrote:

Our restaurant at 680 Folsom Street in SF is going on a temporary hiatus. The stay at home order, combined with extended work-from-home policies (which we support), have emptied out SoMa – as @Eater_SF captured so poignantly. We haven’t seen a coyote or tumbleweeds on Folsom Street yet but it’s getting there.⠀⠀⠀⠀⠀⠀⠀⠀⠀

Creator launched in the summer of 2018 around the idea that robots could take over the repetitive restaurant task of grilling burgers, freeing up human workers for more creative tasks like customer service.

Up until the COVID-19 pandemic hit, 2020 had been a year of growth for Creator. In January the restaurant expanded to being open five days a week, and in March it added dinner service. Even when the pandemic forced its dining room to close, Creator put up a good fight and invented what was basically an air lock for hamburger pickup that aimed to keep workers, delivery drivers and food safe.

We don’t know what this means for Creator, which has raised $18 million in funding. Even though the one location is closed, they have a year and a half’s worth of data and experience that could be useful if they wanted to license out the robot technology to other foodservice operators. As the long-term effects of the pandemic remain unclear, restaurants may be more keen on reducing the number of humans involved in preparing and serving food. Having a robot cook could be one less vector of transmission for a restaurant.

We have reached out to Creator to find out more about any future plans.

On a more personal note, Creator was a highlight for me during my robot food tour of San Francisco last year , and whenever I was in town I made a point of going. Not because of the robot, but because the food was delicious and the experience was always great.

Robot Learns to Cook Omelets to Your Liking

Whether it’s burgers, tater tots or fried octopus balls, there are plenty of things robots can cook, and plenty of robots out there trying. But those robots are pretty rigid, following a specific set of criteria. The whole point is that they take over the repetitive task of cooking the same thing over and over and prepare it consistently.

But researchers at the University of Cambridge released a paper this week showing how they are teaching a robot to not just make an egg omelet for you, but also learn from how you like your eggs and adjust the cooking accordingly.

Improving robotic cooking using Batch Bayesian Optimization

IEE Spectrum has the full story (and an interview with the paper’s authors), and explains how the robot is able to do this customized cooking:

The researchers employed a solution to this problem called batch Bayesian optimization. The more traditional sequential Bayesian optimization would take a human’s score of each omelet and use it to modify the cooking process for the next omelet, but this approach doesn’t work well because the human feedback is, as the researchers tell us, “often ambiguous and relative.” By running the optimization process only after all scores have been collected, the robot is able to explore many more combinations of variables, yielding a substantially better end result. Instead of the omelets gradually getting better as you go, you’ll instead be tasting them randomly, but you’ll end up with a much tastier omelet.

In this case, the robot is able to adjust a number of different variables such as the amount of salt/pepper, whisking time and cook time.

Adding this type of customization to a robot’s repertoire and being able to apply it to more kinds of food could help automated cooking move from the more mass, industrial-sized food prep of fast food and more into personal cooking. Having your own robo-chef that can cook eggs just as you like them while you get ready in the morning (or have dinner waiting for you when you get home), is an idea that would be welcome in a lot of homes.

SynchroLife Raises $2.6M for Restaurant App That Rewards Reviews with Cryptocurrency

Ginkan, the Tokyo-based company behind restaurant discovery and review app SynchroLife, announced yesterday that it had raised a $2.6 million Series A round of funding (hat tip to beincrypto). This round was led by MTG Ventures, and brings Ginkan’s total amount of funding to $3.7 million.

SynchroLife bills itself as a restaurant review platform that combines AI with cryptocurrency. Users that post “high-quality” restaurant reviews and information are rewarded with SynchroCoin (SYC), the platform’s own cryptocurrency. Restaurants can also be on the platform to offer SynchroCoin-based coupons. On its website, Ginkan says its token system will eventually be used as payment at restaurants.

Beincrypto writes that SynchroLife already has more than 210,000 reviews of 100,000 different restaurants. The company uses this growing database of reviews as the basis of its AI to make restaurant recommendations. The SynchroLife app is available in 155 countries and in English, Japanese, Chinese, and Korean.

Restaurant reviewing has definitely gotten more difficult over the past few months, as the COVID-19 pandemic forced dining rooms to close. To adapt, last week SynchroLife expanded its restaurant recommendation and review platform to takeout meals.

There is definitely an opportunity for a new restaurant review platform to capture eaters’ attention. Longtime social reviews site, Yelp, had to lay off 1,000 employees and furlough another 1,100 in April as restaurants across the country shuttered. Google, on the other hand, has been building up its own restaurant discovery tools. Last year Google Maps started surfacing popular dishes in restaurant search results.

Regardless, with fresh capital in the bank, SynchroLife can expand and see if cryptocurrency rewards are enough to carve out its own niche to attract and keep restaurant reviewers on its platform.