Earlier this month, we learned that Amazon is phasing out its Just Walk Out technology at its Amazon Fresh grocery stores. The company didn’t say much about the reasoning behind it, but one likely reason is customers never valued skipping the checkout line in a traditional grocery store shopping experience as much as Amazon anticipated.
But that doesn’t mean shoppers don’t value speed to completion and low-friction shopping experiences. Getting in and out quickly is highly desirable when watching a ballgame or picking up something quickly for lunch during the workday. That’s why Amazon will continue to keep its Just Walk Out technology in sports stadiums and in its Amazon Go fast-format convenience stores, which are typically located in busy downtown office corridors.
Still, do we need whole stores outfitted with cameras and sensors? What if we could condense all this down to a couple of cabinets that can sit in any condo or office lobby?
That’s the idea behind Micromart, an eponymously named micro-market platform from the same Toronto-based team behind Kitchenmate. Micromart’s solution uses AI-powered image recognition technology, putting it into standalone refrigerated cabinets that fit anywhere with a little floor space and a power outlet to plug the cabinets in.
To open the locked refrigerated or freezer cabinet, the customer taps with their phone. They open the cabinet, grab the item(s) off the shelf, and once they close the cabinet, a receipt is generated. If the item is a meal that needs to be heated, the customer can then heat the meal in a “smart cooker” that is attached to the cabinet.
The addition of a food heating system is one of the major differentiators for the Micromart solution, something that company CEO Yang Yu says they developed for Kitchenmate. Kitchenmate, which The Spoon covered way back in 2019, started as a combination food-to-go service for condos and offices. According to Yu, it was while looking for available technology to enable easy unattended purchases of their Kitchenmate meals that the company realized they would need to make their own smart fridges and commerce system.
“We started with the heater,” said Yu. “That was the only thing we had, but then we realized we needed to put the food somewhere, so we built a fridge. When we built the fridge, we were looking at AI companies that did just-walk-out technology, but all of them had issues, and they were all very expensive. And none of them were very accurate. So we had to build our own.”
After building just-walk-out technology for their fridge and deploying it in different locations, they realized the refrigerated cabinets and the heating system were the business. Not long after, Micromart was born.
One reason that Yu and his team saw this as a potential big business is the realization that many office buildings are shutting down cafeterias, often replacing them with just a couple of vending machines. While some solutions, like Farmer’s Fridge, provide fresh options, there aren’t many choices for fresh and hot food.
“Nobody wants to eat vending food,” said Yu. “There’s definitely success stories around healthy vending, but you’re not going to get the variety and the hot food that people expect out of a cafeteria.”
In addition to the refrigerated cabinets and the food heating system, the Micromart solution comes with software as a service that lets retailers track and forecast inventory, electric price tags, and built-in digital ad displays that the operator can customize. The company’s offering also includes a Shop consumer app that can be customized with the operator’s branding. Pricing for a three-cabinet system is $19 thousand for the cabinets, plus transaction and monthly SaaS fees.
Micro-markets aren’t new. Researchers estimate that the micromarket business in the US was almost $4 billion in 2022 and expect it to grow by 13% through 2030. However, many of the solutions are not much more than refrigerators with RFID scanning or weight sensors built in. Other solutions, like those deployed at airports, require the customer to pick up the items and go through a self-checkout scan, often with a store employee eyeing them from close by. Micromart wanted to marry the lighter footprint of older cabinet systems with the more advanced Amazon Go-like vision systems.
“The whole premise behind this was that you could literally put it anywhere in North America,” said Yu. All you need is a standard electrical outlet, and you plug it in, and it works.”
According to Yu, the Micromart solution will debut at the NAMA show in May.
