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robot restaurants

October 25, 2018

Haidilao and Panasonic Team Up for Robotic Hotpot Restaurant

Haidilao, which operates a hotpot restaurant chain, has partnered with Panasonic to open up a robot-run kitchen in Beijing on October 28. The new automated kitchen will reportedly be used to help Haidilao expand to up to 5,000 locations around the world.

According to Bloomberg, the new Haidilao location will feature robots that “will take orders, prepare and deliver raw meat and fresh vegetables to customers to plop into soups prepared at their tables.”

The two companies say the Beijing Haidilao will be the world’s first restaurant with a fully automated kitchen. We don’t have many details on exactly how the automation technology will work at the new Haidilao, but it seems like Spyce in Boston may already have that mantle.

Regardless of who is or isn’t first, Haidilao’s Beijing robotic restaurant most certainly won’t be the last. Haidilao and Panasonic have formed a new $20 million joint venture called Ying Hai Holding Pte. to manage the automated expansion. They’re also planning to establish 5,000 Haidilao locations, up from the current 360.

A Ying Hai rep told Bloomberg that a shift to automated labor instead of human labor will make that aggressive growth more feasible.

As we have covered quite extensively, robots are all the rage in the restaurant biz around the world. In addition to the aforementioned Spyce (which just raised $21 million), there is also Cafe X‘s coffee-slinging robot barista, Caliburger’s burger-cooking Flippy, Creator‘s burger building robot, and, over in France, Ekim‘s pizza-making robot. Bringing it back to Asia there’s the Seoul, Korea Pizza Hut which uses Bear Robotics’ Penny and Alibaba’s Robot.he restaurant in Shanghai. Elsewhere in China, JD.com plans to open 1,000 of its own robot restaurants.

Robots are really good at repetitive, manual tasks — like chopping or cooking the same thing over and over again. A robot won’t get burned on a hot stove or cut itself (or take a smoke break). So automation make a lot of sense for high-volume restaurants where the menu and cooking procedures are the same every day.

Of course, opening up more than 4,000 automated restaurant locations means fewer jobs for us humans. Right now, that feels like a more abstract problem since robot restaurants are still somewhat of a novelty. But if half of us are cool with robots preparing our food, and it’s cheaper for companies to implement (perhaps translating into cheaper food for us), eating at a restaurant like Haidilao could easily become the new normal — but working at one will become more rare.

August 1, 2018

Spyce Restaurant Review: Delicious Bowl Food Made Me (Almost) Forget The Robots

Last month, I visited Boston with my sixteen-year-old son.

After a few days of site seeing in a city rich with American history, I asked him what his favorite thing he’d seen so far.

“The robot restaurant,” he said without hesitation.

So much for the founding fathers. Instead of Faneuil Hall or the site of the Boston Massacre, my son thought the coolest thing in Beantown was a restaurant where bowl food is assembled by robots.

I can’t really blame him. Overall it was a fun experience, and the food was tasty. Here’s a quick review of my son’s first (and favorite) robot restaurant.

Walk In and Order

We visited on a Sunday afternoon. Walking in, the first thing I noticed was not only were there a row of robots, but a couple of humans are running around helping out behind the counter.

Spyce’s human and robot workers

The place was crowded. People were ordering food at the kiosks, and most tables had people scooping food out of bowls.

There were a row of kiosks that are immediately visible when you walk in. A manager type was hanging out near the front wearing a suit, ready to help if we had any questions. We decided to try it by ourselves.

Ordering a meal at the Spyce robot restaurant in Boston.

The kiosk ordering experience was easy. It reminded me of ordering a meal at Eatsa, in part because I was ordering bowl food, but also because it was an intuitive ordering experience that moved very quickly.

There were a number of basic bowls to choose from. Each bowl cost the same: $7.50. I picked a Thai bowl and my son an Indian bowl. Once your  bowl is picked, you can choose from a number of add-ins and sides such as soft boiled eggs, cabbage slaw, and pumpkin seeds.  After sides,  you choose from one of three drinks: iced tea, hibiscus ginger and tart kiwi limeade.

Meal Preparation

Once a meal is ordered, the information is sent to the robots.

Meal Preparation At Spyce Restaurant

After portions of veggies, rice and protein are scooped into one of seven woks, a dispenser scoots around and squirts sauce into the meals.  From there, the woks start spinning and cooking. Above the woks, signs tell you what’s cooking. A sign above one wok read “Now Cooking Thai Bowl for Mike Wolf”.

The food is cooked quickly (the restaurant touts each meal takes about three minutes). I chatted briefly with the manager, who told me during the busy lunch hours the robots can prepare around 150 or so meals per hour.  He said that while lunch is their busiest meal, they serve around 40 or so meals per hour during dinner.

Final Prep and Serve

After a couple of minutes, the wok tips over and drops the steaming hot food into a bowl.

Adding Garnishes At Spyce Restaurant

From there, bowls are picked up by a human who adds garnishes and the sides. The experience wasn’t all that different from watching over a a Subway sandwich being made (minus the processed ham and turkey).  I chatted with the prep server, who politely answered all my questions.

The Meal

The meal is served in a paper bowl with a lid on it. On to is the customer’s name and bowl type printed on the lid paper. My bowl read “Mike Wolf” and it had the world “Thai” in small print.

The food was excellent. My meal, the Thai bowl, was yummy, but my son out-ordered me with the Indian bowl. Perfectly seasoned chicken, peas lathered in tikka masala sauce, potatoes and brown rice. Delicious.

The drinks weren’t as good as the food. Since the customer dispensed them at a drink station, I tried them all. I liked the limeade the best, but overall none were outstanding.

But this was ok because the food was tasty and cheap, and the order and preparation experience was quick and fun.

“I’d eat there every day,” my son told me as we left.

Paul Revere never stood a chance.

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