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The Spoon

Daily news and analysis about the food tech revolution

Servi

Softbank Brings Yo-Kai, Servi & Pepper Together to Demo End-to-End Roboticized Food Service

Last week, the robotics division of Japanese tech and energy conglomerate Softbank showed off a future in which food service robots work hand in hand to deliver a meal to the customer.

The demo featured a Yo-Kai ramen vending machine, a Servi server robot from Bear Robotics, and Softbank’s own Pepper humanoid robot acting as a host and entertainer. The announcement and demo were part of a newly focused effort by Softbank Robotics to position itself as a robotics integrator.

The demo took place in the Shibuya district of Tokyo, at Softbank’s robot restaurant proof of concept store, Pepper House. As seen in the video below, the process flow for a food order starts with the consumer ordering on an app. From there, Yo-Kai starts preparing the ramen, and a cartoon version of Pepper appears on the screen preparing the ramen. Once the ramen is ready, Pepper sends a notification to Servi to approach the Yo-Kai. From there, a human removes the ramen from the Yo-Kai and places it on Servi’s tray, and Servi brings the hot ramen to the customer’s table.

ラーメン調理ロボット自動販売機　注文、調理、配膳すべて自動化 SoftBank Ramen robot vending machine, order,cook,serving ,automated

According to the Japanese publication Robotstart, Softbank envisions the installation of a robot hand on the Servi in the future to eliminate the need for a human server.

The demo is an interesting illustration of a fully automated robotic future. Most implementations of food robotics today involve single robots that automate only a portion of the food service process, whether prep, cooking or serving food itself. We haven’t seen many examples of the interconnection between the various parts of the process, mainly because startups building these machines tend to focus on the part of the process. Softbank hopes to change that by providing integration services to combine all the pieces into one integrated service offering.

If other more mature industries are any indication, the arrival of integration services to the food robotics business is a relatively natural evolution of a currently nascent industry. Other tech sectors like enterprise IT, telecom, and retail tech all have evolved integration consulting industries, and it’s not hard to imagine some of the more prominent players in adjacent spaces moving to become food robotics integrators like Softbank. The ability to tie together disparate robotic systems from different companies will become relatively commonplace and a necessary step to push the food robotics space beyond the small niche it resides in today and will be instrumental in building the fully automated restaurant concepts of tomorrow.

Bear Robotics Debuts Hospitality Robot Designed for Multistory Hotel & Office Buildings

At this week’s National Restaurant Show, hospitality robotics startup Bear Robotics unveiled a new bot targeted at multi-floor commercial and residential spaces.

Called Servi Lift, the new robot incorporates several firsts for a Bear product, including an interactive touch screen, security doors, a large video display screen for advertising, and mobile app integration.

Perhaps the most interesting feature of the Lift is the integration with commercial and residential security and elevator systems. While Bear is keeping the details quiet for now, the Lift is designed to navigate through office building community “gates” and call and operate elevators. My guess is the Lift likely requires a reasonably modern building system to enable direct integrations (I can’t see the Lift calling an elevator in some of those old NYC elevators, even some of the electric ones).

The Lift also features an automatic charging station to dock between deliveries. In the Lift intro video below, you can see the charging station situated in the dining area. It’s not hard to envision how new or recently retrofitted hospitality spaces in the future will have banks of robot charging stations as the reliance on automation in service roles grows.

The Lift also has a number of consumer interaction features, including app integration, the ability to notify customers they’ve arrived via phone call, and an on-robot touch screen where consumers can enter security passcodes to access their deliveries. While the interaction flow visualization looks seamless in the video above, my guess is that operator employees will accompany the robot in early deployments to make sure it arrives at its destination and the consumer experience is good.

Bear Robotics COO Juan Higueros teased the new delivery bot was on its way when I caught up with him in March: Higueros said the company plans to create a robot model that can travel to multiple floors in a building and create a larger model robot with additional carrying capacity. Beyond that, he said the company is also starting to think about other ways to bring automation to restaurants to help make the lives of service industry workers easier.

While the company was showing off a prototype of the Servi Lift in their booth at the National Restaurant Show this week, it’s not immediately clear when production units will be commercially available.

You can watch the Lift concept video below:

Ten Chili’s Restaurants Are Now Using a Server Robot Named Rita

Want your baby back ribs brought to your table via robot?

You may be in luck as Rita the robot, a version of the Bear Robotics Servi server robot platform, has now been deployed in 10 Chili’s restaurants across the US.

The news, shared via a social media post on Linkedin, marks the latest in a string of deployments for the Bear Robotics robot over the past year. The northern California-based company has seen wins across the US in 2021, from Florida’s Sergio’s to the Country Biscuit in North Carolina to Sangam Chettinad Indian Cuisine Restaurant in Austin.

But with over 1600 locations, Chili’s is the biggest win yet for Bear Robotics, and one which looks like it’s growing quickly. Bear announced they deployed Rita to a fifth Chili’s just a week ago, and since then, new locations have been added almost daily.

The Chili’s server-bot deployment is also likely one that could signal a bigger turn towards robotics in fast-casual restaurants. Other chains are no doubt watching the rollout of Rita closely and could be planning to trial their own front-of-house bots as many continue to struggle with hiring.

Bear Robotics, founded by ex-Googler and restauranteur John Ha, has come a long way since Ha started trialing his first robot, Penny, in his own restaurant, the Kang Nam Tofu House in Milpitas, CA. A couple of years later, Bear debuted its second-generation robot Servi, and the company’s been serving up new deployments ever since.

“[Servers] are tired, they get a low salary, usually no health insurance, but they’re working really hard,” Ha told The Spoon in 2018.

In the same interview, Ha also told The Spoon he wanted to create the “Google of the restaurant field.”. With Bear’s relationship with one of the country’s biggest restaurant chains, he may just be inching closer to that vision.

The Food Tech Show: Amazon Intros Palm-Pay, Bear’s New Servi Robot

This week the Spoon team got together to talk about yet another potentially controverisal bit of palm reading tech from Amazon and other news from around the food tech world, including:

As always, you can get the Food Tech Show on Apple Podcasts, Spotify or wherever you get your podcasts. You can also download the episode directly to your device or just click play below.

Bear Robotics and SoftBank Debut New Servi Restaurant Robot

Good-bye, Penny. Hello Servi.

Bear Robotics and SoftBank announced their new food service robot, dubbed Servi, at an event in Tokyo today. The new robot is actually a redesigned version of Bear’s Penny, an autonomous server robot that shuttles food and empty dishware between the front and back of house of a restaurant.

SoftBank is actually an investor in Bear Robotics, and led Bear’s $32 million Series A round that closed at the beginning of the year. The two companies have been working closely on Servi, and will focus initially on the Japanese market, where Bear has already lined up Denny’s as a customer.

Servi is coming to market at a time of heightened interest in automation in the restaurant industry. The COVID-19 pandemic has brought increased scrutiny over the amount and types of human-to-human interactions that happen when dining out. Robots like Servi can also work long hours without a break, won’t call in sick and don’t have to worry about awkward exchanges with customers over wearing their masks (e.g., taking a mask off to eat, putting it back on when ordering).

But Bear is not alone in the robot server space. With players like PuduTech and Keenon Robotics, server robots could quickly become a commodity, with restaurants just opting for the lowest cost option.

John Ha, Founder and CEO of Bear Robotics, told me by phone last week that Bear’s robots are different from the competition because of their full autonomous driving (no need for special tags to be placed on ceilings) and easier set up.

Ha was in South Korea at the time because Bear has an office in Seoul and that is where the company will be manufacturing Servi. This scaled up production, Ha said, will be a way Bear can fend off newer startups looking to break into the robot space. “People without mass production won’t be close anytime soon, because mass production is not a joke,” Ha said.

South Korea will also be among the first markets for Bear, with Ha saying that they have received a lot of inbound interest from restaurants there. In South Korea, Bear will go up against Woowa Brothers, which teamed up with LG and the Korea Institute for Robot Industry Advancement (KIRIA) to develop robot waiters as well.

As noted, the pandemic is accelerating the interest and adoption of food robots. So expect to be saying hello to a lot more robots like Servi in your not-too-distant dining future.