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Daily news and analysis about the food tech revolution

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Survey: More Than Half of Restaurant Sales Will be Digital by 2025

Digital sales will make up more than half, or 54 percent, of all quick-service and limited-service restaurant sales by 2025, according to new survey numbers from market research firm Incisiv. That’s 70 percent higher than pre-COVID estimates, the firm notes.

That projected growth isn’t hard to understand. It’s been an all-out dumpster-fire of a year for restaurants, with hundreds of thousands of restaurants permanently shuttered and billions of dollars already lost. Currently, restaurants across the country are reverting to off-premises-only models, which lend themselves more to minimal interactions between restaurant staff and customers.

But as we saw early on in the pandemic, even limited/quick service restaurants struggled to manage the sudden influx of takeout, curbside pickup, drive-thru, and delivery order channels. Bigger brands with money to burn and existing digital strategies have obviously fared better over the last eight months than those without many tech investments in place. As of July, Chipotle had increased its digital sales by over 200 percent thanks to the brand’s pre-COVID focus in that area. Another example is Starbucks, which as publicly said 80 percent of its orders before the pandemic were already for to-go channels.

Separately, Incisiv notes that while restaurant chains are making investments in tech, they are “not necessarily addressing the highest priorities nor the solutions that will deliver the best maximum ROI across diverse customer expectations.”

It’s a point we make all the time here at The Spoon. There are seemingly endless options for businesses when it comes to tech, but they’re not all equal in terms of the value they provide to a businesses trying to serve customers quickly, safely, and with the same quality they would get in the dining room. For example, the so-called “contactless” kits that address the in-dining room experience may become a staple of the future, but they can’t exactly add value when dining rooms are shut down. On the other hand, focusing tech investments on tools that will make digital ordering and fulfillment easier and cheaper should be a priority. To that end, Incisiv’s report urges restaurants to “make enhancements in digital tech.” Those that do, according to the report, “will be better positioned should another shutdown occur.” Which, if you hadn’t noticed, is happening as we speak.

As noted above some of the bigger QSR brands are clearly leading the charge when it comes to digital sales trends, but Incisiv says there is plenty of area for both growth and improvement. Customer satisfaction actually remains low in a few key areas. Only 40 percent of survey respondents were satisified with their pickup experience; that number drops to 25 percent for delivery. Half of guests prefer paying with a mobile wallet, but fewer than 20 percent of QSRs provide expanded payment options.

The survey found that “close to 70 percent” of restaurant chains have “stated their intent” to increase investments in mobile ordering. Over the long term, digital sales are expected to dip slightly once in-dining room service is resumed with some semblance of its former days. However, the return of the dining room won’t mean the end of off-premises, not if recent developments around condensed store formats and expanded drive-thru lanes are any indication. Incisiv also notes that share of delivery sales is expected to grow 23 percent by 2025 versus a pre-COVID forecast of 15 percent.

As the report notes, if all of this holds true, it will be QSR chains making the most progress in terms of digital ordering and setting the example for the rest of the industry. 

Time to Recirculate the To-Go Cup Debate

Since we now live in a world where the to-go order is the main attraction at restaurants, we need to start treating the issue of excess single-use packaging with a whole lot more urgency.

Clearly I’m not the only one to have that thought, as two major QSR chains made sustainability announcements of their own this week. Both are aimed at reducing the amount of plastic that winds up in landfills and the ocean — no small feat considering the billions of single-use cups, straws, and containers we throw out each year, thanks in no small part to the convenience-driven delivery and to-go craze. 

On Thursday, Starbucks, sent out an update saying its “strawless lids” are now “the standard for iced beverages” at stores in the U.S. and Canada. The lids use roughly 9 percent less plastic than the normal lid-and-straw combo. The rollout of these lids applies to company-owned and licensed Starbucks stores, and is expected to be completed by the end of the month. Straws will still be available upon request. 

It’s an important milestone, especially considering Starbucks is arguably responsible for the populace’s current fixation with fancy drinks in plastic or plastic-coated cups. But it doesn’t actually remove single-use plastics from equation.

The latest initiative from McDonald’s does. This week, the company announced a partnership with zero-waste platform Loop to create a reusable cup program at McDonald’s locations in the UK. Users can opt for a reusable cup, for which they leave a small deposit that’s retrieved when they return the cup. Loop collects the empties, washes and sanitizes them, and puts them back into circulation. The concept is reminiscent of Dishcraft Robotics’ “dishes-as-a-service” model, which recently added reusable takeout containers to the items it collects, washes, and returns to the foodservice loop.

The obvious drawback here is that putting down a deposit at McDonald’s and then taking the time to return the cup is inconvenient. Inconvenience doesn’t sell with many consumers these days (which is another separate issue itself). 

A reusable cup system is, however, a bolder move than simply reducing plastic, and bold moves are what we need right now to get excessive packaging out of the foodservice world. That the McDonald’s pilot is coming from a multi-billion corporation with a $4 billion digital business is encouraging. But to become widespread, the entire restaurant industry is going to have to pitch in, from the major chains and supply companies to delivery services, mom-and-pop stores, and consumers themselves.

That’s no small ask at a time when the restaurant industry is utterly crippled from the pandemic and small chains and independent restaurants are permanently shuttering at an alarming pace. But with off-premises orders being the future of restaurants for the foreseeable future, no one can afford to shelve the glaring issue of single-use packaging for much longer, not without risking further environmental consequences.

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Zomato Raises $100M, Plans IPO

Zomato, one of India’s largest food delivery services, announced this week it has raised $100 million from Tiger Global and is preparing for an IPO in 2021.

The news is just another layer of development to what’s been a very busy year for Zomato. The company bought Uber Eats’ India business in March, raised a $5 million Series J round in April, and unveiled a grocery delivery service in the same month. It had to cut 13 percent of its workforce in May (thanks, pandemic), but things are clearly looking up for the service, as it raised $62 million from Temasek and just days ago said in a blog post that “recovery trends are strong.”

A prospective IPO is another sign of that recovery. In a letter to employees reviewed by TechCrunch, Zomato co-founder and CEO Deepinder Goyal set “sometime in the first half of next year” as a timeline for said IPO. At the moment the company has “no immediate plans” on how it will spend the investment from Tiger Global, if it spends it at all. Goyal called the cash a “war-chest” for future M&A and for fighting price wars from competition.

Given that Zomato competes fiercely with Swiggy for the Indian food delivery market, and given the consolidation the entire third-party delivery industry is undergoing, having a war chest doesn’t seem like a bad move right now.

Restaurant Tech ‘Round the Web

Fast-casual chain Sweetgreen this week launched Collections, a new digital-only menu available through the restaurant’s app and website. According to a press release sent to The Spoon, menu items are curated according to specific themes and dietary preferences/restrictions, and will make recommendations that are unique to each individual customer.

Order-ahead platform Allset has teamed up with digital ordering platform Olo to streamline the pickup order process for participating restaurants. Olo’s system lets restaurants manage menus, pricing, and order fulfillment across multiple third-party platforms, thus creating fewer manual workflows for restaurant staff.

Starting Sept. 30, NYC restaurants will be allowed to operate indoor dining rooms at 25 percent capacity. The announcement, made by Gov. Andrew Cuomo this week, comes just as the city gears up for the colder days ahead that will limit outdoor seating for most businesses.

McDonald’s Partners With Loop to Pilot Reusable Packaging

With the restaurant industry currently being reinvented with to-go-first experiences in mind, there’s cause to worry that the shift will add even more single-use cups, straws, and boxes to our already bulging landfills. So it makes for a small silver lining that McDonald’s today announced a partnership with Terracycle’s zero-waste platform Loop to pilot a reusable cup model.

The program will first be trialed at select McDonald’s in the UK in 2021. For a small deposit, customers will get a reusable Loop cup for their hot beverages. The deposit can be redeemed by returning the cup to any participating McDonald’s location, according to today’s press release. Loop will retrieve the used cups, wash them, and return them to the cycle.

As to whether this reusable cup program will make its way to the States, a McDonald’s spokesperson said, “The feedback collected through these packaging trials will help inform which options are scaled up or adopted in other countries around the world.”

Loop’s main business lets customers shop online for grocery, household, and beauty products from well-known brands, then get them delivered in packaging. Living up to the platform’s name, Loop  retrieves and cleans the empty containers once a customer is finished, and the cycle starts again. The company currently has partnerships with Häagen-Dazs, Tropicana, Nature’s Path Organic, and several well-known personal care brands. The service is available in select U.S. cities and is in the process of expanding to more places, including international locations.

The McDonald’s partnership comes at a time when the fight for a more sustainable restaurant has to co-exist alongside the fight against COVID-19. Some chains, notably Starbucks, have banned reusable cups for the time being, (understandably) citing safety concerns. But the sustainability issue can’t be put on hold for long, particularly since the increase in to-go orders could eventually equal an alarming increase in trash, too.

Whether you love big restaurant chains or fear they’ll be the only ones left after the dust from the restaurant industry upheaval settles, it’s worth acknowledging that they’re typically the ones with the deep enough pockets to invest in new forms of to-go containers. For its part, McDonald’s has already piloted other circular solutions for cups, including the Recup system in Germany and the chain’s participation in the NextGen Cup Challenge in the U.S.

Earlier this year, the company also completed construction on its first “net zero energy-designed restaurant” in Florida. At the time of that news, I wrote that billion-plus-dollar restaurant chains like McDonald’s, Chipotle, etc. are the ones that need to take the lead in writing the playbook for sustainability in the restaurant. Smaller restaurants — the ones that have managed to survive the fallout — still struggle to remain open, so it seems unreasonable right now to ask them to also reinvent the paper cup. 

McDonald’s, on the other hand, has a $4 billion off-premises business and a recent track record that’s heavy on the innovation front. Using some of those dollars and resources to create a more sustainable restaurant experience seem the next logical step. 

Meet the World’s First Travel Mug Made From Paper

Playing its part in fighting the world’s gigantic coffee cup waste problem, UK-based Circular&Co. today unveiled its Circular Travel Mug made from recycled single-use paper cups and designed to last a decade. The company currently has a Kickstarter campaign where backers can pre-order the mug.

This isn’t the company’s first foray into sustainable consumer products. As Ashortwalk Ltd., it created what it claimed to be the world’s first reusable cup, the “rCUP,” made from single-use coffee cups. One rebrand later, and the company is furthering its mission of creating and selling more sustainable products for consumers’ on-the-go coffee habits.

According to the Circular&Co. Kickstarter page, the newly unveiled travel mug is made from paper cups collected from coffee shops and grocery stores. The mug is fully insulated, dishwasher-safe, and, according to the company, built to last for 10 years (at which point you can recycle it). It’s also “100% leak proof” and features a handy spring-loaded lid that makes it easier to open.

One thing that is not clear from the Kickstarter page is whether the entire travel mug is made from recycled paper cups. Reviews of the aforementioned rCUP on Amazon UK suggest standard plastics are used in the lid and main body. We’ve reached out to Circular&Co. to get the details the exact materials used for the new travel mug.

It’s a weird time right now for reusable coffee mugs, with Starbucks and other major retailers “pausing” the use of reusable cups because of the COVID-19 pandemic. Nonetheless, the disposable coffee cup culture means millions of cups, straws, lids, and other drink paraphernalia go into landfills and oceans each year. Pandemic or no, building a more sustainable coffee culture, especially here in the U.S., can’t stay de-prioritized for long without significant environmental consequences. 

Those interested in Circular&Co.’s cup can head over to the company’s Kickstarter page to pre-order. A 12-ounce mug is currently available for $13, and a $16-ounce version goes for $15. Mugs are estimated to ship in November of this year.

Food Tech News: Virtual Derby Fare Is Upon Us

The Kentucky Derby is around the corner! Not that I or many other folks will be physically present for the famed event this year. We will, however, be cooking up some classic Derby fare, courtesy of the internet. Read on for more on that as well as other food tech news bits from the last week.

Virtual Derby Menu 2020

Churchill Downs Racetrack, home of the Kentucky Derby, is once again offering an at-home Derby menu for couch-bound attendees of the famous event — of which there will be many more this year, given the venue’s reduced capacity requirements. For the event, taking place September 5, Churchill Downs has created an at-home menu fans can access online and create in their own home kitchens. 

Africa’s First High-Tech Greenhouse

Van der Hoeven Horticultural Projects has started construction on the first fully automated glass lettuce greenhouse in Africa. The greenhouse, outside Cairo, Egypt and roughly 2.5 hectares in size, will grow herbs and lettuce, while automation technology will regulate climate and plant density for more optimal growing in desert conditions.

The Profitability of Plant-Based Eggs

Eat Just, maker of the famed JUST plant-based egg, is on track to profitability, according to a report this week from Reuters. The company aims to turn an operating profit before the end of next year is also considering and initial public offering.

Target All-In on Online Grocery

Target announced this week that its grocery pickup service is now available across the U.S. The service is now available in about 85 percent of its stores. For now, only Target’s most popular items (about 750 of them) are available for pickup, though the ongoing popularity of online grocery could change that in the future.

Taco Bell Unveils New ‘Go Mobile’ Restaurant Concept

Two big trends are a foot in the world of quick-service restaurants: orders going off-premises and major chains redesigning their store formats to better meet that demand. Taco Bell is the latest major QSR player to respond to these trends. Today, the chain announced a new restaurant concept, “Go Mobile,” that emphasizes the role of digital in the restaurant experience.

Speaking in today’s press release, Taco Bell President and Global COO Mike Grams called the new format “a completely synchronized digital experience centered around streamlining guest access points.” 

To that end, the new store format includes two drive-thru lanes, with one dedicated to customers that order via the Taco Bell mobile app. New technology integrated into the app will detect when customers arrive to pick up their order and direct them as to where they can retrieve the food. (Sidenote: the tech sounds like geofencing a la Panera, but Taco Bell’s press release did not use the term.) Go Mobile will also feature curbside pickup and “bellhops,” who will take orders via tablet in the drive-thru lane and at curbside. 

Taco Bell also notes that this new store format will be physically smaller than its normal brick-and-mortar locations, which makes sense, given the reduced dining room capacity under which restaurant operate these days. 

Other QSRs have made similar moves in the last few months. Starbucks is reformatting many of its traditional cafes to act as to-go-focused locations. Chipotle, a brand not historically known for drive-thru service, is all-in on its Chipotlanes. Shake Shack is also revamping its focus to include more drive-thrus and digital-forward experiences. Even Domino’s, which has always been an off-premises business, is revamping its format to include more curbside pickup.

Taco Bell’s first Go Mobile store is set to open in the first quarter of 2021.

Takeout, delivery, and curbside pickup are still the main formats through which these big brands can reach customers at the moment. With dining rooms still operating at reduced capacity and the future of full-service restaurants still very much uncertain, we will see more QSRs rethinking their brick-and-mortar locations to fit the off-premises style that’s become, for better or worse, the new restaurant experience. 

Winter Is Coming for Outdoor Dining, So Get Going With Off-Premises

In further proof that you can’t solve the current restaurant industry crisis by flipping a switch, Upserve released new data this week that shows many restaurants are still struggling with off-premises formats.

Upserve’s survey polled 421 players across different types of restaurants, including full-service/dine-in, fast casual, QSRs, and fine dining, among others. The big takeaway? More than half (64 percent) of restaurants feel “optimistic” about the future, but nearly half (47 percent) struggle with shifting their business models to online ordering and the formats that come with it.

We’ve seen this play out in real time for better and for worse throughout the last several months. Restaurants historically focused on dine-in service have had to pivot to delivery and curbside pickup, not to mention find affordable tech solutions that could enable online ordering. Businesses have struggled to master off-premises operations. They’ve gotten really creative with ad hoc tech stacks and worked much harder to communicate with their customers. And most all of them have seen a rise in off-premises orders. Upserve’s report said that as of July, its restaurant customers “have seen a 782.7% increase in Online Order sales volume growth.”

But Upserve also points out that autumn is practically upon us, and once colder weather comes, the option for outdoor seating will go away, not just for its own customers but for everyone. “It’s key that restaurants find an online ordering solution that works for their customers by the fall,” the report said.

The call to action for all restaurants right now is to get their off-premises strategies fine-tuned, streamlined, and operationally efficient, regardless of the trajectory of the pandemic or the future of indoor dining. Even if indoor dining returns in some form close to what we used to know, its chances of unseating off-premises at this point are slim to none.

Here’s Why Delivery Price Hikes By QSRs Could Spike Demand for Drive Thru

Admittedly, I brushed over news from earlier this week that some QSRs are raising their delivery prices more than 15 percent. But the more I’ve thought about it over the last few days, the more I wonder at two things: the chains’ motivations behind the price hikes and whether they’ll prompt more customers to order drive-thru and pickup to save a few bucks. 

Business Insider first wrote about the price hikes, noting that Chick-fil-A’s prices are 30 percent higher for delivery, while Starbucks and McDonald’s prices are about 20 percent higher. My own unscientific analysis compared the costs of McDonald’s double quarter pounder with cheese meal and found it to be $9.19 on Uber Eats versus $7.99 via McDonald’s own app. (Both prices are before taxes, delivery fees, and tip.)

That example is arguably not going to break the bank. But consider that since more people are staying home and ordering for the whole household, delivery orders are likely much bigger than a single meal, which could significantly raise the cost of dinner. 

Of course, part of the reason for these price hikes is that large chains, just like small restaurants, have to pay the third-party delivery piper when it comes to commission fees, which can go as high as 30 percent. Passing some of that burden on to the customer makes sense from a business perspective.

Question is, will customers want to shoulder that delivery burden when they could hop in the car, drive a couple miles, and collect their food via curbside pickup for cheaper? In many cases, probably not. For one thing, a lot of food from QSRs just doesn’t travel well and you typically wind up with soggy fries, watery soda, and lukewarm burgers. For another, we’re in economically uncertain times, y’all. 

Given all that, more customers will be motivated to order their fast food via pickup and drive thru, which may be part of these chains’ longer-term strategies in terms of price hikes. Restaurants make more money off pickup orders (no commission fees), and when orders are funneled through the business’s own digital properties, the customer data remains in-house. Over the last year we’ve seen an uptick in brands encouraging customers to order via in-house apps, while others are even launching their own full-stack delivery services. 

Price hike’s won’t take third-party delivery down, but if customers respond by choosing pickup, curbside, and drive-thru, the loss of business will be another swing of the hammer currently trying to crumble third-party delivery’s chances of profitability. 

Elsewhere in Restaurant Tech . . .

  • Iconic hot dog chain Nathan’s Famous has partnered with REEF to use the latter’s ghost kitchen network to fulfill more off-premises orders. The partnership is now in Manhattan, and Nathan’s has cities like LA, Portland, and Minneapolis on the horizon. 
  • Yum Brands’ digital sales hit an all time high of $3.5 billion in Q2 of 2020. The parent company of Taco Bell, KFC, and Pizza Hut notably said on the call that opening dining rooms was important but not “critical” to the company’s success. 
  • Sonic unveiled a new drive-thru design that’s further proof the drive-thru experience is also being reinvented. Contactless order and payment capabilities, expanded patio areas, and “lawn games” (?!) are all part of the new design.
  • Oakland this week became the latest city to approve a cap on commission fees third-party delivery services charge restaurants. The 15-percent cap is effective immediately and last until 90 days after the COVID-19 health emergency is over. Whenever that is. 

Denny’s Off-Premises Sales Have Almost Doubled Thanks to the Pandemic

Denny’s announced on its Q2 earnings call this week that average weekly sales for off-premises orders have almost doubled since the start of the pandemic, from $4,000/week in February to $7,900/week in July.

Like other restaurants that have historically been known for their in-dining room experiences, Denny’s found itself having to quickly pivot when the pandemic hit. Speaking on the call, John C. Miller, CEO of the Spartanburg, S.C.-based chain, outlined the ways in which his company has adapted to the changes.

Those efforts included continued focus on Denny’s long-established Denny’s on Demand platform, which allows guests to place online orders for pickup and delivery. (The chain’s menu is available through most of the major third-party delivery services.) Like others, it also added curbside pickup and, once stay-at-home restrictions began to loosen, converted areas of its parking lots and sidewalks into outdoor seating.

The reinvention of the restaurant menu is another common theme to emerge from this pandemic. And by reinvention, I mean pared down selections that allow kitchens to work more efficiently. Denny’s was no exception here, having streamlined its own menu to focus on its most popular items, and offering family-style bundles, as well.

If Denny’s story of off-premises orders saving the day sounds familiar, that’s because it’s the state of most major restaurant chains the U.S. right now. McDonald’s said it made 50 operating changes to get “pandemic ready,” many of them around digital ordering and off-premises orders. Starbucks, which saw one of its toughest quarters so far, is completely overhauling some traditional sit-down locations and turning them into to-go-centric stores. 

Denny’s itself has permanently closed some of its sit-down locations due to “unforeseeable business circumstances prompted by COVID-19.”

“This quarter has proven to be one of the most difficult quarters this country and especially the full-service restaurant industry has ever seen,” Miller said on the call. And there’s no telling what Q3 will look like, since the state of the restaurant industry changes practically every day and full recovery is dependent in part on the trajectory of the pandemic.

Black Box Intelligence: Full-Service Restaurant Sales Slumping, Off-Premises Still on the Rise

As the number of COVID-19 cases spikes in multiple states, full-service restaurant recovery has slowed, according to new data from Black Box Intelligence in a story by Nation’s Restaurant News.

Black Box, a Dallas, TX-based restaurant analytics firm, said as COVID-19 cases rise and new restrictions set in place (see California), dine-in sales at restaurants have decreased. 

Part of the reason for that is the number of restaurants actually open for dine-in service. “After a steady climb since the end of April, the percentage of restaurants existing in the pre-COVID era that are now open for dine-in has plateaued around 87% for the last three weeks,”said Black Box.

This shouldn’t surprise too much. In the last few weeks, major chains like McDonald’s have halted their reopening plans for dining rooms and some states have either reduced capacity or ordered in-house service to stop altogether. 

Also not surprising: off-premises sales are increasing for quick-service and fast-casual restaurants. Black Box said that while off-premises sales had been slowing as restaurants reopened, “that trend has now been reversed in the last three weeks.”

This new data comes on the same week Yelp released its latest Economic Average Report, which found that 60 percent of businesses that have closed are now shuttered permanently. 

None of that makes for a very positive outlook for many independent restaurants used to relying on dine-in service that don’t have the dollars of a major chain to invest in off-premises. Starbucks or Chipotle, for example, may have the bucks to pivot their models to new, to-go-friendly formats that ensure sales. The future is much less certain for your favorite mom-and-pop joint, though.

Whether sales at full-service restaurants gain momentum again depends a lot on the trajectory of the pandemic. Judging from the latest numbers around the latter, dining room sales will likely stay down for some time to come.

Chipotle’s High-Tech Drive-Thrus Will Steer the Brand’s Future Plans

Today, fast-casual brand Chipolte said it is celebrating the launch of its 100th Chipotlane, the chain’s version of a high-tech drive-thru, but there was much more to the announcement than marking that milestone. This latest Chipotlane comes at a time when the brand is shifting most of its focus to off-premises formats fueled by digital ordering. To that end, the chain said today that more than 60 percent of new stores it opens will focus on drive thru. We’re officially in the Chipotlane Era, folks.

Chipotlanes are built specifically to service customers placing orders digitally via the Chipotle app. A great piece from the RestaurantDive folks today notes that Chipotlane-equipped restaurants generally have sales that are 5–10 percent higher than other locations. In the same article, Scott Boatwright, Chipotle’s Chief Development Officer, said, “We’re really pivoting the entire portfolio to this Chipotlane concept.”

It doesn’t take a genius to understand why Chipotle is focused so intently on the drive-thru. Stay-at-home restrictions already pummeled the restaurant industry once, and there are many question marks around what this latest round of halted reopenings, and state-mandated shutdowns of restaurant dining rooms will do to business over the next few months.

But one thing that isn’t a question is the industry-wide shift to off-premises formats. It was already happening pre-pandmic, and in fact Chipotle recently had its best quarter ever for digital sales because it was already focused on building out more to-go-centric stores. Since then, Starbucks has said it is reformatting many of its traditional cafe-style stores to be to-go locations, and other major chains are likely to follow.

A big bonus of all this is that, for Chipotle at least, the shift to digital and off-premises is creating more jobs. In today’s announcement, the chain said it will hire as many as 10,000 new employees to assist with the fulfillment of these many Chipotlane orders to come.

NPD: As QSR Transactions Improve, Full-Service Restaurants Continue to Struggle

Consumer transactions at restaurants have seen some improvement in the last couple weeks compared to the early days of the pandemic, though not much of it has gone beyond the quick-service restaurant.

NPD released new data today that notes consumer transactions at major U.S. restaurant chains declined 10 percent compared to one year ago for the week ending July 5. That’s a slight uptick from the previous week’s decline of 14 percent. 

However, NPD notes that “all of the improvement in the week sources to major quick service restaurant chains, where customer transaction declines improved by 4 points from the prior week’s decline of 13 percent versus year ago.”

That QSRs are seeing the bulk of the improvements shouldn’t surprise. The QSR format is inherently designed to better serve off-premises orders than full-service dine-in restaurants. Even before the pandemic and shelter-in-place mandates upset the entire industry, QSRs were accelerating their efforts to offer more pickup, delivery, and drive-thru capabilities. Starbucks, for example, has said 80 percent of its orders were already to-go before the pandemic. And a large portion of Chipotle’s business has for more than a year now been dedicated to building out off-premises-friendly store formats and developing a robust digital ordering strategy. 

Chipotle is a good illustration of how much more quickly and nimbly many QSRs were able to act in the wake of the pandemic compared full-service restaurants. Once social distancing measures went into effect, the chain simply accelerated its existing efforts around off-premises and digital ordering. The result was that Chipotle recorded its highest quarter ever for digital sales in Q1 2020. 

The last few months have been a much harder haul for full-service restaurants. NPD reported this week that full service restaurants saw customer transactions down -30 percent compared to one year ago, which is a five-point decline from the previous week. 

Author and NPD food industry advisor David Portalatin said that “full-service performance remains largely at the mercy of governmental regulation and the persistence of the coronavirus. For many full-serves, making the pivot to off-premise is far more difficult.”

As of right now, many would-be restaurant customers are still wary of actually sitting down in a dining room to eat a meal. The current spike on coronavirus cases across the U.S. also complicates matters, since some states have had to halt or roll back their reopening plans.

These challenges aren’t going to let up anytime soon, unfortunately. In all likelihood, nobody will be dining out en masse until a vaccine is found and widely administered. By then, consumer behaviors may have shifted to off-premises orders so heavily many people may not want to eat out, at least not on a regular basis. That will present a whole new bucket of challenges for restaurants and restaurant tech companies alike.

Impossible Sausage Sandwiches Now Available at Starbucks and Burger King

Starbucks announced today that it has added the Impossible Breakfast Sandwich to its menu. The sandwich, which Starbucks says is now available at “the majority of Starbucks locations across the US,” features Impossible’s plant-based sausage.

This is the second move into breakfast for Impossible in as many weeks. Burger King, which launched the Impossible Croissan’wich earlier this year, announced last week it was going national with the item for a limited time.

Impossible is really starting to flex it plant-based muscles and it expands its heme-pire at just the right time. The COVID-19 pandemic has caused production shortages and raised new ethical concerns about eating meat, and during this time, sales of plant-based meats have taken off.

For its part, Starbucks has more than one plant-based partner on its dance card. While the company is launching an Impossible sandwich in the U.S., it has hooked up with Beyond for a breakfast sandwich in Canada, and Starbucks in China will be using Beyond meats as well.

Getting on the menu at Starbucks will certainly give Impossible’s brand a boost. And if people like Impossible, there are more options than ever for them to eat it at home. Impossible has, err, beefed up its retail pipeline over this year, and launched its own direct to consumer sales site earlier this month. Though the sausage only just debuted at CES this year (which feels like a lifetime ago), the Starbucks and Burger King partnerships show that it has scaled up production fairly quickly.

Now we’ll see if the Impossible breakfast sandwich rises and shines.