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Daily news and analysis about the food tech revolution

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Podcast: Electrolux’s Kitchen of the Future & Other Food Tech News of the Week

Can the design of your kitchen change how and what you eat? Electrolux thinks so.

In this week’s episode of the Spoon podcast’s food tech news wrapup, we discuss Electrolux’s new kitchen concept called GRO. Other stories discussed on the show include:

As always, you can click below to listen or subscribe to The Spoon on Apple Podcasts, Spotify or wherever you listen to podcasts.

The Weekly Spoon: Electrolux’s Kitchen of the Future & Taco Bell’s Reimagined Restaurant

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Electrolux Launches GRO, a Kitchen System Designed to Encourage More Sustainable Eating

Can a kitchen’s design help us eat more sustainable, plant-forward diets?

Swedish appliance manufacturer Electrolux thinks the answer is yes and, to that end, has launched an ambitious new kitchen system concept to help us get there.

Called GRO, the new system is comprised of a collection of interconnected modules that utilize sensors and AI to provide personalized eating and nutrition recommendations. According to the company, the system was designed around insights derived from behavioral science research and is intended to help encourage more sustainable eating behavior based on recommendations from the EAT-Lancet report for planetary health. The company will debut the new system at this week’s EuroCucina conference.

“How can a thoughtful kitchen slowly nudge you to more sustainable choices,” asks Tove Chevally, the head of Electrolux Innovation Hub, in an intro video to the GRO system. “To make the most of what you have, to buy smarter, and eat more diverse?

To see a video of the new GRO and to read the full story, head here.

Do you have the next big idea for the future of food & cooking? Apply to tell your story at SKS INVENT!

Taco Bell’s Vision of the Future Includes High-Tech Dumbwaiters & Lots of Drive-Thru Lanes

I’ve always been fascinated with dumbwaiters. An elevator built specifically to deliver food between floors of a building, the dumbwaiter is an idea that is both ridiculous and fascinating.

And while I can’t be sure that someone like Donald Trump or Jeff Bezos doesn’t have dumbwaiters built into their homes (though Bezos would probably prefer robots and Trump manservants he could yell at), what I am sure of is the dumbwaiter has, for the most part, largely gone extinct as part of modern life.

Until now. That’s because Taco Bell sees them as a potentially integral part of their restaurant of the future. Called Taco Bell Defy, the taco chain’s new restaurant concept includes an elevated restaurant with multiple drive-thru lanes, food lifts, and a lot of digital integrations.

While I wouldn’t, unlike others, claim this new concept possibly “the most ambitious” prototype in restaurant history, I would say it makes a whole lot of sense for a restaurant chain that does most of its business through a drive-thru. While many chains have developed drive-thrus that have multiple order lines, the choke point always comes later when cars zip-up into a single line to get their food. By spreading out the hand-off of food to four lines, the choke point of a single window for food handover is eliminated.

You can read the full post here. 

Smart Kitchen

Meet Celcy, a Countertop Oven With a Built-In Freezer That Will Cook Meals For You

Say you’re leaving for work and want to come home to a fully cooked meal? Or better yet, you want to line up a work week’s worth of meals and just want them prepared when you get home?

You might be a good candidate for the Celcy, an autonomous cooking appliance that combines a countertop oven with a freezer that stores the meals until ready for cooking.

The Celcy, which is currently in development, will store up to four meals in a freezer. Cooking can be rescheduled via an app or on-demand via request. When it’s time to cook, the meal is shuttled from the freezer compartment on the left side into the cooking compartment side on the right. A built-in elevator lifts and deposits the frozen meal in the top upper right cooking chamber where it is cooked for consumption.

You can read the full post here. 

Food Retail Tech

Circle K Planning To Deploy Seven Thousand AI-Powered Self-Checkout Machines

Mashgin, a maker of computer-vision-based self-checkout machines, announced today it has signed a deal with Circle K parent company Couche-Tard to deploy seven thousand self-checkout machines at the convenience store chain over the next three years.

The move follows the initial deployment of Mashgin systems at nearly 500 Circle K stores across the United States and Sweden since 2020. The move by the second-largest convenience store chain in North America with almost seven thousand stores will represent one of the largest ever deployments of self-checkout systems to date.

For Mashgin, the deal represents its biggest customer win yet and is yet another sign of why the company was able to recently raise a $62.5M Series B round at an impressive $1.5 billion valuation. The move represents a 700% total increase in deployments over its current installed base.

The Mashgin self-checkout system is installed at the checkout counter and enables customer checkouts without scanning barcodes. As seen in the video interview from CES in January, customers can essentially toss their items onto the small checkout pad, and the system will automatically recognize and tabulate the products.

To read the full story, head here.

Future Food

Cocuus Raises €2.5M to Scale Industrial 3D Food Printing for Plant & Cell-Based Meat Analogs

According to a release sent to The Spoon, 3D food printing startup Cocuus has raised €2.5 Million in a Pre-Series A funding round to scale up its proprietary 3D printing technology platform for plant-based and cell-cultured meat analogs. The round was led by Big Idea Ventures, with participation by Cargill Ventures, Eatable Adventures, and Tech Transfer UPV.

Founded in 2017, the Spanish startup has developed a toolbox of different 3D printing technologies under its Mimethica platform to enable the printing of different types of foods. These include Softmimic, a technology targeted at hospitals and eldercare facilities that transforms purees into dishes that look like real food (think of a vegetable or meat puree shaped into a “steak”), LEVELUP, an inkjet printing technology that prints images on drinks like coffee or beer (like Ripples), and LASERGLOW, a laser printer platform that engraves imagery onto food.

Read the full post at here.

SCiFi Foods Raises $22M With Andreessen Horowitz’s First Investment in Cultivated Meat

SCiFi Foods, a Bay Area-based food tech startup, announced that it has raised a $22 million Series A round led by Andreessen Horowitz (a16z), making it a16z’s first investment in the growing cultivated meat market. The company, formerly known as Artemys Foods, also announced that it will be adding a new board member, Myra Pasek, the General Counsel of IronOx, who will be utilizing her expertise from Tesla and Impossible Foods to help SCiFi Foods bring its novel plant-based and cultivated meat hybrid through regulatory approval to the market. 

The new funding raises SCiFi Foods’ total funding to $29 million and will primarily be used to scale R&D efforts, build out the leadership team, and market the company. 

The Spoon sat down with CEO and co-founder, Joshua March, to learn more about SCiFi Foods’ new name, a hybrid meat product, and what it looks like to raise funding from one of the most famous venture capital firms during a recession.

Read the full interview with Joshua March here.

Food Robots

Xook Raises $1.3 Million to Roll Out Robotic ‘Food Courts in a Box’ in The US

If you’ve ever visited a cafeteria at a tech giant like Google or Facebook, you probably found that the food is just as tasty (or tastier) and often better for you than what you might order at a corner restaurant or make in your own kitchen.

But according to Xook CEO Raja Natarajan, this kind of access to an abundance of tasty, healthy, and free food is more the exception than the rule for US office workers. This is very different from countries like India, said Natarajan, where most corporate employers provide access to cafeterias stocked with food options for employees. This is why, after trialing a prototype for what he and cofounder Ratul Roy describe as a “food court in a box” in Bangalore, they are eyeing the US for the rollout of their robotic kiosk.

“In countries with high labor costs and high food costs, it is very hard to offer this kind of experience unless it comes with automation,” Natarajan told The Spoon in a recent interview.

To read the full story, click here!

Taco Bell’s Vision of the Future Includes High-Tech Dumbwaiters & Lots of Drive-Thru Lanes

I’ve always been fascinated with dumbwaiters. An elevator built specifically to deliver food between floors of a building, the dumbwaiter is an idea that is both ridiculous and fascinating.

And while I can’t be sure that someone like Donald Trump or Jeff Bezos doesn’t have dumbwaiters built into their homes (though Bezos would probably prefer robots and Trump manservants he could yell at), what I am sure of is the dumbwaiter has, for the most part, largely gone extinct as part of modern life.

The lift (aka “dumbwaiter”) built into the new Taco Bell Defy prototype

Until now. That’s because Taco Bell sees them as a potentially integral part of their restaurant of the future. Called Taco Bell Defy, the taco chain’s new restaurant concept includes an elevated restaurant with multiple drive-thru lanes, food lifts, and a lot of digital integrations.

While I wouldn’t, unlike others, claim this new concept possibly “the most ambitious” prototype in restaurant history, I would say it makes a whole lot of sense for a restaurant chain that does most of its business through a drive-thru. While many chains have developed drive-thrus that have multiple order lines, the choke point always comes later when cars zip-up into a single line to get their food. By spreading out the hand-off of food to four lines, the choke point of a single window for food handover is eliminated.

The restaurant and kitchen itself are on the second floor, where workers are making food, taking orders, and, now, putting food into their little lifts to drop down to the drive-thru. Customers are also able to walk into the restaurant and order at the counter or pick up mobile orders on a pick-up shelf. Drive-thru workers interact with customers through video and audio intercom.

Not surprisingly, the new location emphasizes mobile ordering. Customers can pre-order food on the Taco Bell mobile app and scan the QR code at one of the three mobile order lanes. Delivery drivers for UberEats and others will also be able to pick up orders for customers through one of the mobile lines. Those who insist on going old-school will have to stick to the one line reserved for non-mobile orders.

Taco Bell is building the new prototype in partnership with long-time franchisee Border Foods. Taco Bell and Border Foods have said the new concept and technology within could be a template for future locations and that they are considering retrofitting existing restaurants to utilize some of the Defy technologies.

Either way, I’m all for the modern arrival of the dumbwaiter. Like with the comeback of the automat in recent years, I love seeing concepts we once thought were extinct now powering our restaurants of the future.

You can watch a customer get their food via the lift at a Taco Bell Defy (including a camera sent up the tube) in the video below.

Whats Up the Tube at First of its Kind Taco Bell?

Taco Bell is Testing a Taco-a-Day Subscription Program

Making a fourth meal run every day?

If so, what’s wrong with you? you can now get a heavily discounted daily taco if you happen to live in an area where Taco Bell is trialing a new Taco Lover’s Pass.

The pass, according to QSR Magazine, is available in select Arizona markets through November 24th. Subscribers, who will pay $5 to $10 depending on location, can choose from seven tacos: Crunchy Taco, Crunchy Taco Supreme, Soft Taco, Soft Taco Supreme, Doritos Locos Tacos, Doritos Locos Tacos Supreme, and Spicy Potato Soft Taco.

While that’s probably a little too much Taco Bell for most people, there’s no doubt enough deal-seeking customers who would embrace the idea of a Taco Bell subscription. For Taco Bell, it’s an innovative way to create loyalty and predictable revenue.

Taco Bell is tapping into a trend that’s gained traction over the past year as restaurants have looked for creative ways to drive more predictable revenue during what has been an extremely unpredictable time. Many in the restaurant business noticed when Panera saw huge success with their subscription program, and now everyone from tapas restaurants to brewpubs is dabbling in subscriptions.

While Taco Bell isn’t saying whether it will try its subscription program in markets outside of Arizona, I predict we’ll see the Taco Lover’s Pass become a regular offering on the menu if uptake is strong in the trial.

Taco Bell to Launch New Drive-Thru-Centric Store Prototype

Via a partnership with longtime franchisee Border Foods, Taco Bell is set to launch a new store design the QSR chain says will “simplify drive-thru time significantly,” according to a press release sent to The Spoon. Dubbed Taco Bell Defy, the initiative was first announced at the beginning of 2021, when the store prototype surfaced.

Border Foods enlisted Minneapolis-based design firm Vertical Works to assist with conceptualizing the new building, which will be restaurant number 230 for Taco Bell and Border Foods, and the pair’s 82nd new build.

Speed of service via digital means is the emphasis here. The Defy location will include four drive-thru lanes, three of which will be dedicated to mobile orders and pickups for delivery. (One lane will function like a traditional drive-thru lane.) For these mobile-order lanes, customers will check in and order via QR code, then retrieve their food from a lift system that eradicates the human-to-human touchpoint during a traditional food handoff. The kitchen itself, meanwhile, will be elevated above the drive-thru lanes and staff able to communicate with customers via audio and video features.  

Aspects of the Defy location are reminiscent of store design plans from another major QSR, Burger King. The Home of the Whopper unveiled a store prototype last year that also featured suspended kitchens, multiple drive-thru lanes, and a conveyor belt system that would deliver food to customers without an actual human-to-human interaction. 

Other chains, including McDonald’s, have announced various initiatives over the last several months aimed at digitizing more of the drive-thru operation and in the process speeding up service times. Wait times at the drive-thru have progressively increased over the last several years, and the latest data shows that total wait time in 2020 was about 30 seconds longer than 2019 across the QSR sector. 

So far, only the designs themselves have surfaced for these various store concepts. We have yet to see how these ideas function in real time, in real life, and just how widespread they wind up being in terms of the population’s QSR experience.

Taco Bell breaks ground this month in Brooklyn Park, Minnesota, with plans to open by summer 2022.

Yum Brands to Reduce Greenhouse Gas Emissions by ‘Nearly 50%’ by 2030

Restaurant operator Yum Brands announced today its plans to cut greenhouse gases 46 percent by 2030 in partnership with its franchisees, suppliers and producers. The company, which operates Pizza Hut, KFC, Taco Bell, and the Habit Burger, also said today it plans to achieve net-zero emissions by 2050.

In a statement, Yum said it is “working closely” with its brands, franchisees, and suppliers on these goals, with a plan to focus on emission reductions at both corporate and franchise restaurants, as well as throughout its supply chain. 

Its restaurant brands have already kickstarted a few different initiatives that support its goal. Right now those include:

  • Investing in green buildings: KFC is investing in green buildings in Malaysia, South Africa, and the U.K., with “promising results.” For example, KFC reported 18 percent overall energy savings in Malaysia. 
  • Accelerating renewable energy: By the end of this year, Yum will transition 1,000 of its restaurants to renewable energy. The company has not yet specified which restaurants and where, though it has piloted renewable energy programs at KFC Australia in the past, and in 2020, it moved corporate offices in the U.S. to renewable energy.
  • Collaborating with climate-forward partners: Yum said it joined the Renewable Energy Buyers Alliance (REBA), an alliance of large energy buyers, energy providers and service providers this year. 

Yum is just the latest high-profile restaurant company publicizing its sustainability goals. Back at the start of 2020, Starbucks announced its own plan to cut carbon emissions, water usage, and landfill waste in half by 2030. (The company is also trialing a reusable cup program in Seattle.) Chipotle just diverted 51 percent of its waste, according to the company’s latest sustainability report. It’s also tying sustainability goals to some executive compensation. Dunkin’, meanwhile, introduced food waste and composting programs in March of this year.

The sheer reach of Yum’s restaurant brands — over 50,000 restaurants in more than 150 countries and territories — means its efforts could have significant influence on the restaurant industry as a whole as sustainability becomes a more urgent priority to address.

Taco Bell Will Expand To-Go Centric Concepts for Future Stores

Taco Bell today became the latest QSR brand to unveil plans for digital-centric store formats that emphasize off-premises meal formats like takeout, curbside pickup, and delivery, according to a press release sent to The Spoon.

The biggest forthcoming development for Taco Bell store design is a major expansion of the brand’s Go Mobile concept, which launched last year. Go Mobile stores feature things like multiple drive-thru lanes, “bellhops” for curbside pickup orders, and minimal space for dining in. The concept, unveiled last summer, when cases of COVID-19 were high in the U.S., seems a direct response to the restaurant industry’s seismic shift towards both digital ordering and off-premises meals. “While the brand will continue building destination restaurants, it will simultaneously prioritize digital elements to maximize efficiency for on-the-go customers,” the company said in today’s press release.

Besides GoMobile, Taco Bell also cited a kiosk-only concept set to open in Manhattan, as well as new iterations of its drive-thru Cantina. In 2020, Taco Bell merged its traditional drive-thru concept with its Cantina concept at a location in Danville, California run by Taco Bell franchisee Diversified Restaurant Group. The restaurant offers the full Taco Bell menu along with a full bar for dine-in customers (when they can actually dine in), an outdoor fire pit, and a games area. More such locations are planned for the future.

Revamping store formats has been one of the major trends to come out of the last year for QSRs. From Burger King to McDonald’s to Sonic, there are many different iterations on the concept of retrofitting the QSR for the pandemic era. All share some common denominators, including more curbside pickup, less dining room space, and lots and lots of drive-thru lanes.

Taco Bell is no exception to this, as the above concepts underscore. The company did not provide any specific timeframes for these developments, saying only that it plans to have a total of 10,000 locations — including old and new — open globally in this decade.

Taco Bell Issued NFTs for Digital Taco Art

Taco Bell jumped aboard the NFT bandwagon this week, releasing five pieces of “limited” digital art on the blockchain.

A quick primer for those unfamiliar with the latest fad sweeping the internet. NFT stands for non-fungible token, and it uses blockchain technology to create scarcity and authenticity for specific digital items. NFTs have generated a lot of headlines and hype over the past few weeks. Musician Grimes made $5.8 million selling digital art, but that number was dwarfed this week when artist Beeple sold a piece of digital art for $69 million at auction.

This is a food tech blog, so we won’t spend much time going into whether spending money on literally nothing is a solid investment or not. But we can say that Taco Bell is the first food brand we’ve encountered trying to ride the coattails of the NFT hype machine.

Taco Bell announced its NFT art sale on March 7 with the following tweet:

The art was sold on the Rarible marketplace, and according to The Verge, the 25 tokens it put up were sold within a half hour. The good news is that this wasn’t strictly a cash grab. According to Taco Bell’s listing on Rarible, “100% of the profits earned from this sale will be donated to Taco Bell Foundation, Inc. to empower youth to discover and pursue their career and educational pathways.”

Will we see more restaurant brands jump into the NFT game? Probably depends on how long this particular fad lasts. A lot of attention is being paid to this nascent NFT space right now, but as more players — especially big corporate brands — get in on the action, that is usually when the public sours on a trend.

But who knows? Maybe we’ll see Impossible Foods release some Heme-based digital art NFTs sometime soon.

Contactless: ‘Easier Said Than Done’

Welcome to the Spoon’s weekly restaurant tech roundup. To subscribe, go here.

Achieving a contactless restaurant experience when it comes to the drive-thru lane is easier said than done, according to QSR Magazine’s 2020 Drive-Thru Study, released today in partnership with SeeLevelHX.

Every year, QSR Magazine’s study looks at various aspects of drive-thru performance, from speed of service to order accuracy to the effectiveness of digital menu boards. This year’s study includes all of those things as well as some elements that wouldn’t have made it in there if not for the COVID-19 pandemic.

The so-called contactless restaurant experience is one of them. If you follow the restaurant biz or are a regular reader of The Spoon, you’ll know that restaurant tech companies large and small have lately been championing software that enables contactless ordering and payments. Instead of a customer and staffer passing a credit card back and forth, guests order and pay from their own mobile phones. 

That goes some distance in keeping unwanted germs at bay, but as we’ve said before, there’s no such thing as a truly contactless restaurant experience right now. And as QSR’s data suggests, there’s no such thing as a truly contactless drive-thru, either. 

The survey found that 80.1 percent of all drive-thru orders were handed to the customer directly by the employee. In 16.4 percent of the cases surveyed, the order was placed on a tray. Rounding out the math, 1.3 percent of orders were placed on a window, and 2.2 percent were labeled “other.” Use your imagination. 

QSR’s survey found that 78.1 percent of employees wear gloves at the drive-thru window, while 91.3 percent wear masks. But the survey’s basic conclusion to all of this is that contactless “proves easier said than done” when it comes to the drive-thru lane.

Unlike a physical restaurant space that can be altered to make room for pickup shelves or lockers, there’s not much in the way of architectural adjustments a drive-thru window can absorb that would make much sense. And actually, one could argue that too many alterations done in the name of contactless service would just confuse things, slow down service, and impair order accuracy. 

If the restaurant industry wants a truly contactless drive-thru experience, it’s going to have to do some major overhauling when it comes to the design of the drive-thru process. Burger King hinted at this a while back with its new restaurant prototype that includes a conveyor belt system for retrieving food and a good deal of re-architecting of the physical store layout, among other things. That’s the first of what will likely be dozens more examples over the next year of what the drive-thru of the future will look like. As to whether the industry can ever achieve one that’s truly contactless, stay tuned.

Device of the Week: TableYeti’s Virtual Tip Jar

Besides having the best company name I’ve heard of in a while, hospitality payments company TableYeti also makes a virtual tip jar product called the “Tap to Tip BOX.” The device, which is powered by TIPJAR’s software, can be mounted to a wall, placed on a countertop or stationed at any other location in a bar or restaurant that’s highly visible to customers. 

On its website, UK-based TableYeti says the BOX is meant to replace TRONC, which is the tipping pool system used in many bars, cafes, and restaurants around the country. Essentially it’s the digital version of the big jar of cash you’ll find next to many cash registers at eating and drinking establishments. Instead of dropping a few bills into the jar, you tap a credit card.

It’s a compelling product in this day and age when so much of the restaurant biz is going digital. It also comes at a time when the concept of a virtual tip jar is a little more widely known, thanks to various efforts to help restaurant industry workers during the height of lockdown. TableYeti’s product joins multiple other iterations of this idea, not just in the U.K. but all over the world.

TableYeti’s BOX is only available to U.K. businesses at the moment, though a U.S. equivalent is bound to surface at some point in the near future as restaurants get further digitized and cash gets increasingly less popular.

More Restaurant News

Food ordering platform Olo this week launched Serve, a revamped version of its ordering platform restaurants can use to consolidate order flows and manage their digital storefronts. The redesigned platform, which Olo says enables faster ordering and checkout and higher conversion rates, is available to all restaurant customers using the Olo platform.

Fast-casual chain Fazoli’s put something of a twist on the dark kitchen/virtual restaurant concept this week. The chain had been using some of its restaurants as dark kitchens to test a delivery-only chicken wing product. Said product has proven to be so popular Fazoli’s said this week it will now go on the chain’s regular brick-and-mortar menu. Which just goes to show you that the definitions of “ghost kitchen” and “dark kitchen” continue to evolve.

Taco Bell just launched the “Taco Gifter” on its website and mobile app that lets users, uh, gift tacos to one another. Pick an item, pay for it, and T. Bell will generate a unique URL the recipient can use to retrieve the order. Somehow I suspect this will be popular with those who need last-minute gift ideas for the holidays.

Drive-Thru Times Are almost 30 Seconds Slower in 2020

Around this time last year, we asked whether tech could help drive-thru wait times, which have steadily grown longer over the last couple decades. Tech certainly tried to help this year, as evidenced by the endless updates from QSRs on their new drive-thru innovations. But as QSR Magazine’s just released 2020 Drive-Thru Study shows, wait times are actually longer this year than last.

While service time — that is, the time it takes between placing an order and retrieving it — was actually a little faster in 2020 (238.1 seconds compared to 255 seconds in 2019), total wait time in the drive-thru lane is up. Total times across all brands were 29.8 seconds slower than last year. As today’s press release summarizing the report notes, “slower wait times in 2020 increased the overall total times down, equating to a substantial loss in revenue opportunities with a typical brand losing up to $64,182,668 annually per 2,000 stores.”

In many ways, the longer wait time are to be expected. We are, after all, in the midst of a pandemic that has turned the restaurant industry on its head and more or less forced businesses to go off-premises. That in turn translates to more folks in line at the drive-thru, not to mention more operational pieces to juggle as restaurants adopt  new safety protocols and technologies.

Even so, three QSRs surveyed for the study bucked this trend of slower wait times: KFC, Taco Bell, and Hardee’s improved their wait times this year, clocking in under the average time of 356.8 seconds. (Carl’s Jr. and Burger King also squeaked by beneath the average.)

KFC’s leading spot in the drive-thru realm makes sense when you consider its existing efforts around the drive-thru. The chain launched an in-house digital ordering system last year and is said to be testing automation technology and drive-thru-only concept stores. Taco Bell has also been giving its business a tech-forward facelift of late, including new tech and formatting for its drive-thru lanes.

QSR’s report noted that “COVID-19 is here to stay,” though that statement seems less about the actual illness and more about the world it’s created. Where restaurants are concerned, that means speed of service, shorter wait times, more consistent order accuracy are critical priorities for chains to get right as more of the biz goes off-premises. 

Taco Bell Unveils New ‘Go Mobile’ Restaurant Concept

Two big trends are a foot in the world of quick-service restaurants: orders going off-premises and major chains redesigning their store formats to better meet that demand. Taco Bell is the latest major QSR player to respond to these trends. Today, the chain announced a new restaurant concept, “Go Mobile,” that emphasizes the role of digital in the restaurant experience.

Speaking in today’s press release, Taco Bell President and Global COO Mike Grams called the new format “a completely synchronized digital experience centered around streamlining guest access points.” 

To that end, the new store format includes two drive-thru lanes, with one dedicated to customers that order via the Taco Bell mobile app. New technology integrated into the app will detect when customers arrive to pick up their order and direct them as to where they can retrieve the food. (Sidenote: the tech sounds like geofencing a la Panera, but Taco Bell’s press release did not use the term.) Go Mobile will also feature curbside pickup and “bellhops,” who will take orders via tablet in the drive-thru lane and at curbside. 

Taco Bell also notes that this new store format will be physically smaller than its normal brick-and-mortar locations, which makes sense, given the reduced dining room capacity under which restaurant operate these days. 

Other QSRs have made similar moves in the last few months. Starbucks is reformatting many of its traditional cafes to act as to-go-focused locations. Chipotle, a brand not historically known for drive-thru service, is all-in on its Chipotlanes. Shake Shack is also revamping its focus to include more drive-thrus and digital-forward experiences. Even Domino’s, which has always been an off-premises business, is revamping its format to include more curbside pickup.

Taco Bell’s first Go Mobile store is set to open in the first quarter of 2021.

Takeout, delivery, and curbside pickup are still the main formats through which these big brands can reach customers at the moment. With dining rooms still operating at reduced capacity and the future of full-service restaurants still very much uncertain, we will see more QSRs rethinking their brick-and-mortar locations to fit the off-premises style that’s become, for better or worse, the new restaurant experience. 

Week in Restaurants: A Classic SoCal Diner Goes Off-Premises, Dom’s Still Checking Pizzas

Why are you reading this and not grilling up a delicious Beyond Burger this holiday weekend?

As long as you’re here, let’s take a quick look at the week in restaurants. And what a week it was. With states halting the reopening of dining rooms, it’s clear the effects of the pandemic are far from over in the restaurant industry. Yet business keeps on, and there were a number of noteworthy developments from this week around ghost kitchens, AI pizza checkers, and the greatest diner of all time.

New NORMS

NORMS, a much-loved diner chain in Southern California, this week debuted NORMS Junior, a new store prototype geared towards to-go orders. The company says NORMS Junior will be the model for future NORMS locations — no surprise, given the pandemic’s effect on dining rooms (see above). NRN has some great slides of what this new NORMS will look like.

Next Stop for Wingstop: Ghost Kitchens

Also riding the off-premises wave strong is fast-casual chain Wingstop, who this week opened its first ghost kitchen in its hometown of Dallas, TX. The new facility is less than 400 square feet and is for delivery-only orders. Wingstop says one of its goals is to digitize 100 percent of its transactions. A delivery-only ghost kitchen will aid in that.

Taco Bell Redoes Digital Rewards

Simply dubbed Taco Bell Rewards, the new app-based loyalty program comes five years after the band’s original rewards program. Apparently the idea of a new loyalty app was so popular it sent Taco Bell traffic through the roof and temporarily crashed the site. To access the new rewards program, customers can download the latest version of the Taco Bell app, which includes a beta version of Taco Bell Rewards.

AI Will Continue Checking Your Pizzas

Domino’s and Dragontail Systems said this week they will continue their partnership, which puts Dragontail’s AI tech in Domino’s restaurants to ensure quality. The smart scanner uses advanced machine learning, artificial intelligence, and sensor technology to check the quality of pies before the go out for delivery. (Dragontail’s tech can also be used to ensure proper sanitization in restaurants.) The continuation of the partnership means more of these pizza scanners across more Domino’s locations. So far, the partnership between the two companies has been limited to Domino’s locations Australia. They have not yet said if this extended partnership will bring the technology to stores elsewhere in the world.