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The Spoon

Daily news and analysis about the food tech revolution

touchless technology

Nespresso Adds Touchless Features To Its Momento Machine

Since the start of the pandemic, the words “contactless” and “touchless” have become the new buzz words in food tech. Nespresso Professional is the latest company to accommodate this COVID-19-prevention protocol: Today, the company announced the release of three new touchless features for the Nespresso Momento machines.

The Nespresso Momento machines are commonly found in office settings, so these new features aim to provide a safer coffee-making experience for those returning to work. The Nespresso Momento machine and its new features are available for businesses on the Nespresso Professional website.

One of the machine’s new features is an app, which allows a user to control the machine from their phone. A user must insert a capsule (so it’s not completely touchless), and then they are able to select the cup size and choose the recipe without ever touching the screen. The machine has a QR code that users scan with their phones to connect to the app.

The machine can also be set to automatically brew a cup of coffee when a particular pod is inserted. A user can pre-set the machine to brew a certain size or recipe with different coffee pods that the machine will automatically recognize when inserted. Lastly, the machine can be set to force users to clean the touch screen before using it again. A “lock screen” appears after every use, and it must be disinfected to use the screen.

Amongst Nespresso Professional, countless other companies have also expanded to oblige with COVID-19 safety precautions in the workplace. Pepsico released a Sodastream Professional over the summer that allows users to select different unsweetened, carbonated beverages through a mobile app. Minnow’s pods, which are essentially Amazon lockers for food, can be placed in a workplace to provide a solution for contactless food pick-up and delivery. With no clear end to the pandemic, these new contactless features don’t seem to be going away anytime soon.

In November, Nespresso Professional will additionally be launching a single touch capsule filling dispenser that is compatible with the Nespresso Momento machine.

Bevi Will Socially Distance Its Smart Water Coolers With Touchless Tech

As restaurants reopen and (some) employees go back to the office, ensuring sanitary, socially distanced public spaces is a major topic of discussion, and contactless is fast becoming a requirement for everything from restaurant menus to grocery deliveries to lunch.

Your office water cooler can join that list now, too. Today, Bevi, a tech company that makes smart water coolers for office and commercial spaces, announced a new touchless dispensing feature meant to make it machines feel more sanitized and socially distanced to users.

The Bevi machine dispenses both still and sparkling water in a variety of flavors. The system involves an internet-connected dispenser that hooks up to a tap water source. Up to now, users could set flavors, carbonation levels, and other preferences using a touchscreen built into the machine. But come July 13, both new and existing Bevi machines will offer touchless dispensing that utilizes an individual’s mobile phone, according to a press release sent to The Spoon.

Come July 13, Bevi will send an on-screen animation to all its machines that includes instructions on how to use touchless dispensing. To enable the animation, companies just have to run a simple software update. From there, users can scan a QR code, which will replicate Bevi’s dispensing menu on their own personal screen. The same options for drink customization (carbonation levels, flavor, etc.) will appear on the user’s phone just as they would have on the machine’s touchscreen.

On the surface, the update seems a small one, but actually, these micro innovations from the tech world play an important role in making the world, or at least your office or local restaurant, a more sanitary place. While the scale of germophobism varies from one individual to the next, the pandemic has definitely called into question our use of these screens in public settings.

Various efforts are in place to address those concerns. Restaurants across the world are being urged to adopt contactless menus. My colleague Chris Albrecht makes a good argument for gesture control on kiosks and smart dispensers. Others are releasing facial recognition technology on their machines, so that a user need only have their face scanned to access the customer profiles and past orders. 

But facial recognition systems are expensive and come with a double side of privacy concerns. In lots of cases, it may be that a simple QR code is more feasible for a business to implement, especially if it’s for something simple like dispensing a lime-flavored water.

That seems to be Bevi’s thinking behind its new feature update. Doubtless we’ll see many other device-makers rolling out their own touchless functionality in the near future.