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Daily news and analysis about the food tech revolution

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Subway Debuts Smart Fridges To Sell Pre-Made Sandwiches

Can you ‘Eat Fresh’ from a vending machine?

Subway believes you can, and to that end, the sandwich franchiser has begun to roll out a new line of smart fridges in the US to sell premade Subway sandwiches. The new fridges feature “artificial intelligence and natural language processing” and are restocked daily with sandwiches from local franchisees. The new line of vending machines is a part of the company’s growing focus on non-traditional formats to target “on-the-go” customers.

Subway’s New Smart Fridge

The first smart fridge from Subway showed up this September at the University of California San Diego. According to the company, the initial feedback has been strong among franchises to install the new fridges near their stores.

While the UC San Diego fridge was the first Subway vending machine to show up in the states, the company began experimenting with vending machines last year in Singapore. The Singapore machines were also supported by Grab & Go but looked a little closer to a traditional vending machine than the newly introduced smart fridges.

In an interview with QSR Magazine, Subway’s senior VP of development Steven Rafferty said the franchisees drove the push into unattended retail solutions.

“The partner says, ‘Hey, how can we maximize our sales even in the hours when we’re not open?’” Rafferty said. “We had some success with limited trials of this in international markets, in some Asian markets specifically. But closer to home, as I said, travel plaza partners have really latched on to this and it’s really meeting the needs of our customers who are our franchisees who in turn want to meet the needs of our consumers.”

I like the idea of the Subway machines and could see them finding traction, especially in public spaces where no fresh options are available. I’d like to see the new machines offer non-sub menu options like their non-bread bowls, which could provide customers with a nice option beyond carb-heavy sandwiches.

While Subway doesn’t mention hardware partners in their announcement, I’d be surprised if they didn’t work with a technology partner to develop the fridges. If one of our Spoon readers knows who Subway may have worked with to build their fridge, drop us a line and let us know.

According to Subway, their new smart fridges will begin appearing at college campuses, airports, and hospitals. Interestingly, the company’s announcement emphasized Subway’s focus on exploring non-traditional formats, including ghost kitchens. If the unattended business begins to take off, I could see how some franchisee partners may forgo the traditional store format and build ghost kitchens to support a network of unattended offerings in their market.

Watch This Video of RoboBurger, a Robot Burger Vending Machine, Cooking Up Burgers

Over the past couple of years, there’s been no shortage of robotic vending machines cooking up everything from salads to bowl food to ramen to pizza. But, what we haven’t seen – until earlier this week – is a machine that makes the cornerstone meal of the American fast food marketplace, the hamburger.

The RoboBurger, a robotic burger vending machine, arrived at its first location in a New Jersey shopping mall. The machine, a fully autonomous machine that makes a complete burger in minutes, showed up at the Newport Centre mall in Jersey City, New Jersey. The box measures 12 square feet, plugs into a 220-volt wall socket, has a built-in refrigerator and an automated griddle and cleaning system. The self-contained machine holds up to 50 frozen burger patties and cooks each burger one at a time.

RoboBurger CEO Audrey Wilson

The machine makes burgers without any human ever touching the food. The frozen meat and buns are prepackaged. The only time a human gets involved with the RoboBurger’s operation is when they come out every couple of days to restock and empty the wastewater. The wastewater comes from the 30-second cleaning cycle the machine conducts between each burger served.

RoboBurger CEO and cofounder Audrey Wilson, a Carnegie Mellon graduate who spent much of his career heading up analytics and business intelligence groups at places like Vimeo and Arkadium, has been burning the midnight oil on the RoboBurger for much of the past two decades. Wilson started to make serious headway on his robot vending machine four years ago, left his full-time job in 2020, and cofounded RoboBurger with CTO Dan Braido and CMO Andy Siegel.

You can watch the RoboBurger make a burger (actually a few burgers) for CNET’s Bridget Carey, who visited with the RoboBurger team at the Newport Centre mall to learn how the machine works, in the video below.

A Robot Made Me a Messy Burger and I’d Do It Again (RoboBurger First Look)

Corona Vending Machine Only Dispenses a Drink if You Properly Order in Spanish

When it comes to automated alcohol vending, we’ve covered different ways machines could verify a person’s age, but we’ve never written about a machine that checks your Spanish pronunciation to unlock service. That’s exactly what a promotional vending machine from Corona does, asking users to properly ask for a Hard Seltzer Lemonada en español, before a can is dispensed.

Corona announced the pop-up vending machine on the Las Vegas strip last week (hat tip to AdAge). According to the press announcement, the machine asked consumers to order their drink in Spanish by saying “Dame una Corona Hard Seltzer Limonada, por favor.” The machine listens to the pronunciation and if correct (the company didn’t specify what technology is being used to determine proper pronunciation), it dispenses a sample can of the drink. If the pronunciation is incorrect, users are given a one-month subscription to the language learning app Duolingo.

This caught our eye here at The Spoon because we love smart vending machines and are curious whenever one is doing something a little different. Whether or not the idea of using free alcohol to encourage proper pronunciation of another language is a good idea is a subject for a different blog post. But the idea of a machine listening to a customer talk and dispensing drinks based on pronunciation is intriguing, to say the least.

Over the course of this year, we’ve covered a bunch of beer-pouring robots whose main job is to pump out pint after pint after pint for large crowds. But could voice recognition be used to slow down drink service? I’m not an engineer, but there is probably a way for a smart vending machine to recognize slurred words or other indications of overservice and deny drink dispensing. That would obviously require a lot of work and validation, but as we see more unattended vending machines pop up, they will need an assortment of tools to make sure they are service drinks responsibly.

Basil Street Using Equity Crowdfunding to Raise $20M for its Pizza Vending Machines

Pizza vending machine company Basil Street announced this week that it is raising its Regulation A+ round of financing through equity crowdfunding. The company is looking to raise $20 million on the SeedInvest platform, where reservations to invest in Basil St. are currently open.

Basil Street makes what it calls Automated Pizza Kitchens (APK), which are standalone vending machines that serve up hot pizza. The APKs are roughly 20 sq. ft. and hold 150 frozen 10-inch, thin-crust pizzas. When a customer places an order via the touchscreen or mobile app, the APK heats the pizza up using a non-microwave oven that cooks the pies in about three minutes.

That Basil Street is choosing the crowdfunding route isn’t too surprising since the company has yet to take traditional VC funding. According to the prospectus on SeedInvest, Basil Street raised $3.5 million in a convertible note in 2018, followed by three tranches of a Series A round from private investors between Feb. 2020 and Jan. 2021, totaling $8.99 million.

In a video chat this week, I asked Basil Street Chairman and CEO Deglin Kenealy why he’s turning to the crowd for funding instead hitting up VCs. “When you have someone come along and write a big check. It’s too far an advantage for the check writer,” he replied.

But Kenealy also echoed a more intangible sentiment that we hear from other startups like Piestro and Blendid about going the equity crowdfunding route. “We’ll get 7,000 or so investors. Those people will become cheerleaders,” he said, “I’ve got people who are invested in the business and helping us drive it forward.”

Like others in the vending machine space, Basil Street is looking to place its machines in high-traffic areas such as military bases, hospitals, universities, and factories. Basil Street has been running pilot programs and Kenealy said the company is signing deals right now that will put 50 machines in the field this Fall.

During its pilot program, Kenealy said that the company has learned a bunch of information from actual customer interaction. One thing the company learned in particular was about menus. Kenealy said that when the machine is placed in a closed location like a factory, where the same people use the machine every day, menu rotation and adding new items (like a breakfast pizza) is important. But when a machine is in an open location like an airport, where lots of people come and go, menu items can pretty much stay the same.

While Basil Street is turning to the crowd to finance its future, the market itself is getting crowded with competitors. There are a number of pizza vending machines already at market or on their way including API Tech, PizzaForno, Bake Xpress and Piestro. But, given how many locations just in the U.S. alone where a pizza vending machine could work, there’s actually room for plenty of players.

Any investment carries with it risk, but for those interested in plunking down money to own a piece of Basil Street’s pie business, the share price will be $2.82, and the minimum investment is $998.

EBar Raises £670,000 for its Mobile, Automated Beer Vending System

EBar, the Aberdeen, U.K.-based beer vending machine company, announced today that it has raised a £670,000 (~$916,000 USD) equity round of funding. In an email to The Spoon, EBar Managing Director Sam Pettipher said that of the new money, £150,000 (~$205,000 USD) came via equity crowdfunding via the Seedrs platform, £300,000 (~$410,000 USD) came from an Irish events consortium, and the rest came from various investor groups. This brings the total amount raised by EBar to £1.4 million (~$1.9M USD).

Built for large events like soccer matches, festivals, concerts and more, EBar makes high-volume automated beer vending machines. EBar machines offer just two drink options, feature a touchscreen for ordering and can pour a beer in under 30 seconds. EBars are also mobile and meant to move around wherever there are events to create what the company calls beer as a service. Instead of leasing the machine, EBar charges each venue a commission on sales, so there is no upfront cost for set up or installation.

EBar launched its equity crowdfunding campaign earlier this year with the goal of raising £275,001 (~$387,827 USD). Pettipher said the company has closed the equity crowdfunding campaign and has moved on to the execution phase of its business, getting fleets of units out and growing the team.

EBar is part of a growing movement towards automating beer service, especially at large events. Macco Robotics, Revolmatic and Hop Robotics all make automated beer pouring machines that can dispense beers in seconds. This type of automation could potentially be huge for events and venues because a robot can churn out hundreds of drinks in an hour without stopping. Human bartenders could then shift their focus to selling more complex (and expensive) mixed cocktails, and would allow event attendees to spend less time in line for drinks.

The bigger question hanging over all of these services isn’t the functionality of the technology, it’s when large events will be able to come back in full force. With the COVID-19 Delta variant flaring up around the world, the pandemic is far from being over. Sporting events and concerts are making a comeback, but there is the constant threat of them being shut down again in the fight against the virus.

Fraîche’s Smart Fridges Aim to Help NYC Offices Freshen Up Lunch Options

One of the big questions companies face as more of the population gets vaccinated is if and how they will re-open their physical offices. As Bloomberg wrote last month, some workers are just quitting their jobs instead of returning to offices. As such, companies are looking for ways to entice employees back into the building with different schedules and perks. Fraîche is pitching its smart fridges as one of those perks that can help ease people back into office life. The company is installing 10 of its fridges in locations across New York City this September.

On it’s face, Fraîche is kind of like Byte Technology in that it makes smart fridges where customers can grab what they want and get charged automatically. Unlike Byte however, Fraîche isn’t licensing its technology out to other retail brands. It will operate each fridge by itself and control what goes inside.

Technically speaking, Fraîche’s fridges work only with the accompanying app (unlike Byte, which allows you to swipe a credit card). Users create an account with the Fraîche app, including a selfie and their payment information. They can then check the inventory of their local fridge from the app, and when they go to grab something, the Fraîche fridge uses facial recognition (based on the selfie) to unlock itself. People take what they want and computer vision inside the fridge automatically keeps track of the items and charges users accordingly.

There are two main parts to Fraîche’s pitch. First, it can offer companies healthier, fresh food for employees without the need to build out a cafeteria or other on-site services. Smaller companies can’t afford to have such a cafeteria to begin with, and larger companies are figuring out their on-site food strategies. A Fraîche fridge can be stocked with healthy food choices, and is available around the clock.

The second part of Fraîche’s pitch is that, like Byte, companies can subsidize as much of the food offered as the like. So companies could foot the bill for half of a meal, or all of it, depending on their needs and budget. Tximista Lizarazu, CEO & Co-Founder at Fraîche told me by video chat this week that most companies he is talking to are choosing to subsidize food 100 percent. “They want to subsidize to make the office a better place than it used to be and convince people to come back,” Lizarazu said.

It’s not just companies that are interested in Fraîche, however. Building owners, too, are looking to attract tenants back, and Fraîche’s smart fridges are part of those leasing perk packages.

Right now Fraîche is focused solely on New York City. The company charges a monthly service fee to operate and maintain the machines, and also generates revenue from selling food. Fraîche currently makes and sells its own line of meals through its machine, but Lizarazu said that the company will be phasing that out in January to selling only food from local New York brands.

Fraîche started two years ago and has raised $1.2 million in Pre-Seed funding so far. Lizarazu said the company is stronger now than it was prior to the pandemic. “What we are doing is perfect for these hybrid offices,” he said. “We are in a better position now post-COVID, because of the health and wellness component.”

The question remains, however, whether food will help bring people back into offices.

Farmer’s Fridge Expands Outside the Vending Machine and Into Jewel-Osco

Farmer’s Fridge announced this week that its jars of salad are now on sale at Jewel-Osco stores in the Chicago, Illinois area. The news caught my eye because Farmer’s Fridge has up to know been most known for selling those fresh jars of salad through vending machines throughout the Midwest.

But the pandemic hit Farmer’s Fridge hard last year since its machines were set up in high-traffic areas. With fewer people going into offices or traveling, Farmer’s Fridge vending machines sat idle, and in March of last year, the company’s revenue dropped 85 percent. A Farmer’s Fridge company rep told me that as of now, the company has 160 machines active out of the 355 that are installed.

Farmer’s Fridge initially responded to the pandemic by quickly pivoting to home delivery in March of 2020. The company took out PPP loans, raised an additional $40 million in funding (bringing the total amount raised to $75 million) and now ships food nationwide. But since the start of the year, Farmer’s Fridge has been expanding its sales into retail outlets. In January, it started selling salads through Dunkin’ (who knew a trip to Dunkin’ could be healthy?). Then in March, Farmer’s Fridge started selling at 23 Target locations in the Chicago area. And now this week, Farmer’s Fridge salads are available at 18 Jewel-Osco supermarkets in the Chicago area.

The pandemic forced many grocers across the country to shut down salad bars and look for alternatives that didn’t involve trays of food sitting out all day and communal utensils. Some adopted Chowbotics’s Sally robot, which makes customized salads on-demand. But its easy to see how the jars of fresh salad from Farmer’s Fridge could also be used to make up for lost salad bar revenue.

Interest in vending machines has accelerated over the past year, driven in part by the pandemic. Vending machines offer contactless food delivery, don’t require much space and can operate 24 hours a day. But with the success of its home delivery and now growing retail presence, we reached out to Farmer’s Fridge to find out what role vending machines would continue to play for the company. A company rep emailed us the following statement:

Fridges will continue to be a core part of our business, as they currently generate 40 to 50 percent of our revenue. We are experiencing strong growth in retail and delivery, and these additional channels played a critical role in helping us exceed pre-pandemic revenue numbers.

It’s not hard to imagine Farmer’s Fridge vending machines making an even bigger comeback post-pandemic. Airports, offices and colleges will all be looking for ways to create food experiences that don’t involve as much human-to-human interaction. Farmer’s Fridge fits that bill, and now thanks to delivery and retail, has more options than ever should another downturn occur.

Piestro Adds Pay-With-Your Face Tech and Cubbies for Pickup

Robotic pizza vending startup Piestro announced today that it has partnered with PopID to integrate pay-with-your face technology into Piestro’s machines.

The integration of PopID’s technology will provide Piestro customers a new contactless ordering and payment system. In addition to paying with traditional credit/debit cards, users can create a PopID account to enable payment via facial recognition. Once that set up is complete, users can choose PopID as a payment method on Piestro’s app or on the machine itself. Orders placed ahead of time via the app can be retrieved via the same facial recognition. This pay-with-your-face option will be extended to Piestro’s white label, co-branded machines as well.

That ability to order ahead and pick up your pizza is also a new bit of functionality for the Piestro device. I spoke with Piestro CEO Massimo Noja De Marco by phone last week, who said that nine automat-style cubbies will be built into Piestro machines. This means you’ll be able to order your pizza ahead of time and have it held in a cubby that you unlock with your phone (or face).

That Piestro and PopID are working together isn’t that much of a surprise. PopID is part of the Cali Group of companies, which also includes Kitchen United, which De Marco founded and was Chief Concept Officer at. On a more existential level, in a post-COVID world, vending machine companies are looking to implement more contactless methods of interaction and reduce the number of physical touchpoints. As a result, other vending machine startups that may have been wary about facial recognition over privacy concerns could be more amenable to the technology now.

Piestro is certainly at the vanguard of a number of different technology trends. In addition to being a fully autonomous, robotic pizza restaurant and adopting a facial payment system, Piestro is also working with Kiwibot to allow delivery robots to pick up and deliver orders from its machine, and is embarking on its second round of equity crowdfunding.

We have to wait for all of this high-tech (and pizza) goodness, however. The first Piestros won’t roll out until early next year.

Food Tech News: First Indoor Saltwater Hydroponic Farm + A Boozy Advent Calendar

It’s our weekend food tech wrap-up of stories you might have missed from around the web.

If you celebrate Christmas, we hope you enjoyed the holiday even if it looked a bit different this year. Maybe your loved ones gifted you something from The Spoon’s 2020 gift guide, and you’re busy playing around with your brand new Bonbowl or BEERMKR. Between new gift admiring and leftover cookie scarfing, we invite you to take time to catch up on some Food Tech News. This week we rounded up news on the first indoor saltwater hydroponic farm, Bombay Sapphire’s advent calendar, and a new vegan vending machine in Las Vegas.

Heron Farms is the first indoor saltwater hydroponic farm

Based in Charleston, South Carolina, Heron Farms uses the most plentiful resource on the planet, ocean water, to grow crops in an indoor hydroponic farm. This is apparently the first indoor saltwater hydroponic farm, and it is currently focused on growing sea beans. Sea beans have a crisp, crunchy texture with a flavor close to asparagus, and can be used in dishes such as salads and stirfries. The farm replaces freshwater, which is a resource being drained faster than its being replenished, and uses micronutrient-rich and abundant seawater to feed the crops.

Bombay Sapphire creates an advent calendar

Most advent calendars are filled with chocolate or candies and distributed at the start of December. Bombay Sapphire has partnered with the London Graphic Centre to provide an atypical boozy and artsy advent calendar that celebrates the days between Christmas and the new year. Behind each door of the calendar, there is some type of tool relevant to either making cocktails or art. The calendar comes with a cocktail-making guide, and behind each window of the calendar, there is a QR code that takes you to a website that provides videos and additional instructions.

Las Vegas is getting a vegan vending machine

The Vintage Vegan Diner in Las Vegas, Nevada has been doing catering, curbside pick-up, and delivery of its American-style vegan food since May of this year. The business will now be launching the city’s first vegan vending machine. The machine will contain the most popular dishes from the diner, including tofu bites, sliders, and cookie dough. The retro pink vending machine will pop-up at different areas throughout Las Vegas, eventually settling in one location.

Cheetah Mobile’s FANBOT is a Vending Machine on Wheels

This week, Chinese tech company Cheetah Mobile announced the international availability of its FANBOT mobile vending machine robot.

The FANBOT is a squat, self-driving robot that can carry up to 66 different items including snacks, drinks and other goods in its cargo bay. From the FANBOT promotional materials, it looks like there’s a touchscreen for ordering and shoppers can use a mobile phone to pay.

FANBOT drives itself around high-traffic areas such as malls, stores, gyms, hotel lobbies and airports, and will identify and approach potential customers. So, exactly how does FANBOT know whom to approach? According to the press release:

Through its proprietary multi-sensor fusion environment perception system, the FANBOT uses biometric technology, not facial recognition, to identify potential customers by detecting people’s gender, age range and emotions within a 5-meter radius. Once identified, the FANBOT actively approaches the customer to promote products, engage in voice interactions and complete cash-less transactions.

Huh. Interesting. Exactly how FANBOT picks customers and what biometric data it is using wasn’t immediately explained. We reached out to Cheetah Mobile to find out more details. UPDATE: Cheetah Mobile emailed us the following:

Body temperature is one of the key biometric features the robot is looking for. People of different genders and age groups have different body temperatures; and people that are happy and relaxed also have different body temperatures than those who are down and anxious. Voice is another one. The FANBOT can detect the vocal features of different demographics: men, women, seniors, teenagers, children, etc.

The FANBOT’s multi-sensor fusion environment perception system can detect people’s body temperature, voice and other biometric features within a 5-meter radius, and use algorithms to determine whom to approach.

For example, in a high-traffic area, if one man and a family of three are walking around the robot, it will automatically detect the family of three as the more likely potential customers and approach them instead of the man. Or, if the FANBOT carries beauty products, it’s more likely to approach female customers than male.

FANBOT is already in use in China, and the company says that the sales volume is four times that of a stationary vending machine, selling one beverage roughly every 110 seconds.

We seem to be on the cusp of a mobility trend in food vending. Earlier this week, Yo-Kai Express revealed that it is working on a mobile vending machine that will cruise around serving up hot bowls of ramen. And earlier this month, BIB Technologies unveiled the Automato, which is an electric mobile Automat carrying cubbies full of food.

For indoor settings, it doesn’t make sense to put a big, hulking vending machine like Yo-Kai’s on wheels. That would get pretty obtrusive pretty quick. But something the size of FANBOT actually does make a lot of sense. Making small vending more mobile and bringing snacks to people idling in hotel lobbies and such could really catch on.

Exclusive: Yo-Kai Express to Launch Autonomous Mobile Vending Machine and Countertop Cooking Device

Yo-Kai Express, which started out as a robotic ramen vending machine, is expanding its offerings with the addition of a mobile, self-driving version of its vending machine as well as a countertop cooking device in 2021. Yo-Kai Founder and CEO, Andy Lin, announced the new products during my fireside chat with him at the Smart Kitchen Summit: Japan last night.

Both moves are part of a larger push by Yo-Kai to transform itself into a broader platform. As Lin explained it, Yo-Kai is assembling the pieces so users can get hot ramen wherever they are, whenever they want.

One of the ways it is doing this is by making its vending machines mobile. Lin said that Yo-Kai has been working on a self-driving version of its vending machine. This autonomous restaurant-on-wheels will eventually be able to drive on certain routes and stop when hailed by a mobile phone and, Lin said, even when a person waves at it while the machine passes by.

That vision is still a ways off, but Lin said the first version of this self-driving ramen machine is already being manufactured and should debut at the end of Q1 2021/beginning of Q2. Yo-Kai is currently in talks with the Universities of California at Berkeley and Irvine to have the machine operate on those campuses. Going the college route makes sense for Yo-Kai, as it helps the company sidestep some of the regulatory hurdles around self-driving vehicles on public city streets. This is the same path that Starship took with its autonomous delivery robots.

The mobile machine is just one of many different, err, vehicles Yo-Kai is adopting to dispense its hot ramen. The company is also working on machines built for small or large offices, as well as your kitchen counter. Last night, Lin also unveiled Yo-Kai’s new Takumi, a new cooking device for the home.

The Takumi ties in with the line of mail-order ramen that Yo-Kai launched earlier this year. Currently, Yo-Kai mails out ramen kits that you have to assemble; they take about 15 minutes to fully prepare. In its next iteration, the ramen will be made, frozen and shipped to you in a single-serve container. Users will put the container into the Takumi, which uses steam to reconstitute and heat the ramen in just a few minutes.

In addition to offering more ways to get ramen, Yo-Kai is also opening up its platform to offer customers ramen from different restaurants. Yo-Kai is currently in talks to co-brand and sell meals from well-known ramen houses in Japan. Yo-Kai will work with these restaurants to recreate thos ramen restaurant recipes in Yo-Kai kitchens. Those meal will then be sold via branded ramen machines, and they will also be sold by mail order to consumers, who can cook it in their Takumi.

We’ve seen this type of co-branding elsewhere with automated vending services. Blendid, which makes a smoothie making robot, recently announced a co-branding deal with Jamba, and Chowbotics partnered with Saladworks on a salad making robot. Co-branding will likely be the main strategy for vending services going forward, as it leverages the brand recognition of a well-known restaurant, rather than trying to build up the robot company’s brand.

As Lin explained to me when I first met him last year, in Japanese folklore, Yo-Kais are ghosts that can appear anywhere at any time. With its forthcoming moves, Yo-Kai Express’ ramen will be doing much the same thing.

Farmer’s Fridge Adds Contactless Ordering and Payment

Farmer’s Fridge vending machines have always had a lot of things people were looking for: 24 hour access, a creative menu, and fresh salads served in cute jars. But the one thing Farmer’s Fridge didn’t offer was contactless ordering and payment, features made more important by the COVID-19 pandemic. Customers still needed to touch the machine to place there order and make a payment.

Until recently, that is. I spoke with Farmer’s Fridge CTO, Candice Savino, this week, who told me that the company rolled out contactless reserve and pay functionality to its machines at the end of August.

Like so many other players in the vending machine space, the addition of contactless ordering was on Farmer’s Fridge’s roadmap but was bumped to the head of the feature queue when the pandemic hit. Savino’s team worked quickly, creating an early prototype in May and rolling out the finished product in August to 160 of its 200 machines that are still active (prior to the pandemic, Farmer’s Fridge had 700 machines active in places like office buildings and convention centers).

Farmer’s Fridge contactless ordering works through the company’s mobile app. In the app, the user selects the machine it wants to order from, places the order and pays. That machine then holds the food until the person arrives and punches in a special code generated by the Farmer’s Fridge app.

Savino said the solution allows the company to actually have more accurate inventory management across its entire fleet of machines because it moves stocking data from the edge to a centralized location in the cloud. There are also safeguards in place to prevent remote dispensing, say if you accidentally went to one machine but had ordered from a different machine across town. (If that is the case, the user cancels and re-orders.)

Savino said that adoption of the new ordering system has been good, with 20 percent of Farmer’s Fridge orders going through the mobile app and growing week over week.

With the pandemic still raging, it’s a safe bet that all vending services will adopt contactless ordering and payment going forward. Chowbotics, which makes Sally the robot salad maker, added contactless ordering at the end of last month, and Blendid, which makes a robot smoothie kiosk, has always featured contactless ordering and payment.

Farmer’s Fridge is definitely in touch with the times, especially when it comes to removing touch from its retail experience.