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The Spoon

Daily news and analysis about the food tech revolution

Restaurant Tech

California Law to Ban Food Delivery Services From Adding Non-Partnered Restaurants

California Gov. Gavin Newsom signed a piece of legislation into law this week that hits at third-party delivery services listing non-partnered restaurants on their websites. At the tail-end of yesterday, the Los Angeles Times reported that the first law will require delivery services to sign formal contracts with restaurants before listing those businesses on their platforms.

The law is likely to raise at least some controversy. Under it, third-party delivery services would have to have formal agreements in place with all the restaurants listed on their platforms. Up to now, restaurant listings on third-party delivery sites have been something of a free for all, with delivery services adding restaurants whether or not they have ever made an agreement or even spoken. Restaurants don’t pay the commission fees on these orders. Instead, those get passed to the customer.

Delivery services argue that this practice helps local businesses attract more customers. Restaurants, meanwhile, have complained about inaccurate prices and menu items on those sites, while others have said they receive orders for pickup or delivery items they can’t actually fulfill because they don’t offer off-premises options.

California’s law comes at a time when most restaurants have been more or less forced to take their business off-premises to even stay alive through the upheaval caused by the pandemic. But at the same time, a bunch of other restaurant tech companies are offering alternatives to third-party delivery services. So a restaurant getting listed on Grubhub’s website could be undercutting the businesses own separate efforts to fulfill delivery orders (and retain direct relationships with customers).

Third-party delivery services rely on these non-partnered listings to increase their share of the market and look attractive to potential investors. Having to sign formal agreements with businesses will slow these companies’ ability to some restaurants, and outright halt them from getting others. That in turn would further undercut the still-unprofitable model on which the market is built.

Rhode Island introduced a similar ban earlier this year that is still pending. California’s is set to take effect on Jan. 1, 2021.  

Zomato: India’s Food Delivery Nearing Pre-COVID Levels

The food delivery market in India has almost bounced back to pre-COVID levels. A recent blog post by Zomato stated that gross merchandise levels are roughly 85 percent of what they were pre-pandemic, up from 75 percent in August.

According to Zomato, major cities like Delhi and Mumbai are nearing full recovery, while others “have recovered completely and have exceeded pre-COVID levels.” Affluent parts of cities are driving the recovery, which makes sense given the cost of using third-party delivery services. Zomato said more high-end restaurants have also gone online, which accounts for some of the growth as well. “Overall spends on such premium restaurants have grown by over 25% over pre-COVID levels,” the company said.

Other influential factors include more at-home delivery orders for celebrations and more group orders, since everyone’s stuck at home with their families.

Of course, the caveat here is that Zomato has quite a bit of skin in this game, it being one of India’s leading food delivery services. So while the stats from this recent blog post only include Zomato’s customer base, they’re likely a fairly accurate gauge of the entire India food delivery market. (Swiggy is the only other major delivery player in India right now.)

Zomato this year also expanded its services to include groceries and household goods (a move that other third-party delivery services like DoorDash have done in other parts of the world.) The company also raised $162 million earlier this month and said it is preparing for an IPO in 2021.

Right now, Zomato’s main competitor for all this growth is Proses-backed Swiggy, which has raised $1.6 billion in funding to-date. Everything could change, though, depending on how successful Amazon is at scaling its newly launched food delivery business across the country. Neither Zomato nor Swiggy is profitable yet. Amazon, meanwhile, already has a presence in India through its Amazon Fresh and Amazon PrimeNow platforms. 

NPD: Restaurant Digital Orders Declined in August

Digital orders at restaurants dropped 17 percent in August, down from 20 percent in April of this year, according to NPD CREST’s latest monthly update.

While that’s not an enormous drop, it does suggest many people still prefer eating at restaurants to ordering ahead and picking the food up or having it delivered.

The slight downturn in digital sales coincides with the fact that in many cities, some form of dine-in service has been available for a few months now. “As the summer progressed and mandated restrictions were lifted, an increasing number of consumers became more comfortable dining out based on the safety protocols restaurants put in place,” says author and NPD food industry advisor David Portalatin.

Along those lines, NPD notes that on-premises service, whether in the dining room or with outdoor seating, have “improved every month since April” and that August trends reflect a restaurant industry operating with far fewer restrictions than were in place at the height of the pandemic.

Not that it hasn’t been a tough road for most restaurants over the last six months. Dine-in service may be available, but it’s with capacity restrictions almost everywhere. Meanwhile, many restaurant owners still struggle to pay rent, and there are questions around the fate of dine-in service once the weather grows cold enough to make outdoor dining an unlikely choice for many consumers (though creative solutions to this problem are emerging).

Some states are just now about to increase their capacity numbers inside restaurants, while others are on the cusp of reopening indoor dining for the first time since shutdowns began. At the same time, reports of rising COVID-19 cases are multiplying. How the pandemic’s trajectory travels for the next few months will most certainly impact what on-premises dining sales look like with NPD CREST’s next report. If extreme measures have to be taken again, digital orders could experience another surge.

Ordrslip Adds Postmates Integration to Its Mobile App Software for Restaurants

Restaurant tech company Ordrslip announced today it has partnered with Postmates to add delivery integration into its mobile app software, according to a company press release sent to The Spoon. Per today’s announcement, Ordrslip’s software lets restaurant customers “create custom-looking whitelabel mobile ordering applications via Ordrslip.”

It’s no secret that, since the pandemic pushed the restaurant industry to off-premises formats, usage of mobile apps for ordering and payments is on the rise. It’s also pretty commonly known at this point that sophisticated apps a la Starbucks are far too expensive and resource-consuming for most independent restaurants and chains to create themselves. Hence the growing selection of tools (see below) various third parties offer to get restaurants the digital properties they need without decimating their already decimated margins.

The Ordrslip approach is this: Ordrslip creates a branded mobile app for the restaurant with all the features needed to fulfill pickup and delivery items, including order-ahead capabilities, payments, iOS and Android compatibility, POS integration (only with Square and Clover for now), and order tracking. You can read the full list of features here. The app looks and functions as if it belongs to the restaurant but is powered by Ordrslip’s softare in the background. As of today, there is the option to add Postmates integration in order to fulfill the last-mile delivery end of the operation.

The promise is that by using Ordrslip with the new Postmates integration, restaurant customers can bypass the controversial per-transaction commission fees they normally get charged by third-party delivery services. Ordrslip pricing is $100/month per location or $1100/year per location, with one-time setup fees of $1,000 and $750, respectively. (The setup fee applies to all locations a restaurant might operate.)  

On the one hand, those are high numbers for already struggling restaurants, which would have to be doing enough delivery to surpass $100/month in commission fees per transaction. On the other, there’s a pandemic happening and folks are staying at home and ordering more delivery. In other words, $100 in commission fees to Grubhub Et al is probably on the low end these days, though restaurants still have to pay some commission to Postmates for delivering the order.

Ordrslip is one of a growing number of companies offering restaurants workarounds to 30 percent commission fees on delivery orders. POS platform Toast, ChowNow, and many others have various tools in the market that let restaurants process orders and payments through a separate platform so they only need to use the delivery service for actual deliveries. Another company, ShiftPixy, bypasses delivery services altogether and provides the drivers itself. And even the delivery services themselves are participating in this trend. Uber Eats is piloting a tool that lets restaurants process orders through their own platforms, though Uber Eats retains the customer data.

Uber Eats also just announced its plans to buy Postmates for $2.65 billion, a deal that is expected to close in the first quarter of 2021. That deal is unlikely at this point to affect a partnership like the one Ordrslip announced today.

Ghost Kitchen, Meet the Automat

Inexplicably, I’ve always wished I could have experienced the Automat in its heyday. Created at the tail-end of the Nineteenth Century, Automats consisted of a wall of cubbies containing simple food and beverage items users could unlock for a nickel. It was essentially fast food before fast food existed.

Fast forward to 2020, and it looks like I may yet be able to experience the concept, albeit a higher-tech version of it.

As we chatted on this week during our Editor podcast, the Automat is making a comeback. That’s thanks to restaurant companies launching cubby systems that are equipped with temperature control functionality and that can be unlocked with a user’s own smartphone. Brooklyn Dumpling Shop is the latest to iterate on the old concept, following in the footsteps of Minnow, Brightloom (née Eatsa), and others.

The resurgence makes sense, given the restaurant industry’s sudden shift to off-premises formats and simpler foods that travel well. Which is why I can think of no better location for Automat 2.0 than outside a ghost kitchen.

One of the major selling points for ghost kitchens is that they allow restaurants to operate without incurring the costs of a front-of-house operation. The ghost kitchen as we know it is also specifically designed to serve off-premises formats. Up to now, that’s been primarily delivery, but the pandemic has generated so much interest in ghost kitchens that we’re now seeing different styles of the concept emerge, including those that offer pickup. Kitchen United lists both options on its website, as does DoorDash (for its DoorDash Kitchens facility). Having a pickup option means restaurants can still take advantage of the ghost kitchen format without necessarily coughing up the sky-high commission fees associated with delivery orders.

At the same time, the pandemic continues, and even if it were to magically disappear tomorrow, our heightened expectations around cleanliness and “contactless” restaurant experiences are here to stay. Which is to say, customers are going to want minimized human contact for restaurant transactions for a long time to come. 

It doesn’t get more minimized than the Automat. By way of a hypothetical example, imagine a virtual deli that has a kitchen space from which it fulfills online orders. It would fulfill delivery orders, but also maintain a cubby system outside to hold any pickup orders. Throw a few tables and chairs near the machine where those who want can eat onsite. Other than the smartphones and the digital ordering, the setup isn’t hugely different from the original Automat concept.

Of course, some ghost kitchen companies choose to locate their facilities in former warehouse districts that don’t get much foot traffic. But as we outlined in our recent Spoon Plus report on ghost kitchens, that’s the exception, rather than the norm right now. Most ghost kitchen operators will tell you location matters, and the closer you can locate one to customers, the better.

And actually, we’re already trekking towards this automat-in-a-ghost kitchen future. Besides the above examples, Starbucks launched its Express stores in 2019 that act as ghost kitchens for nearby locations and include a wall of pickup lockers onsite. Other fast food chains have whittled their dining room concepts down to more to-go-friendly formats, and many of these orders are now being fulfilled in ghost kitchens.  

Automats were originally a precursor to fast food. These days, it seems like fast food may yet prove to be the forerunner to Automat 2.0.

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Location-based Picnicking

You may remember a year or so ago when I wrote about Domino’s partnering with a company called what3words to delivery food to street corners, parks, and other non-traditional addresses. 

It seems what3words is at it again with food delivery, this time partnering with Honest Burgers in London to deliver to random swaths of grass in the city’s Clapham district.

What3words’ platform divides the entire world into 3m x 3m squares, which are GPS coordinates. An algorithm then converts the coordinates into three-word addresses to give each a unique (and often bizarre) name (see image above). With this technology, you could literally choose a random patch of a park sans any notable landmarks or other identifiable items and get your burger delivered to your exact location.

The program with Honest Burgers is only running for a few days and restricted to Clapham. But with more of the restaurant experience taking place outside the four walls of the business, a technology like this could become huge. That’s assuming the restaurant biz makes it through winter and and once more heads to outdoor spaces.

Cracker Barrel’s gone the ghost kitchen route. The company said at its earnings call this week that it plans to convert one of its locations in Indianapolis, Ind. to a ghost kitchen that will handle large-scale catering orders as well as some individual orders placed via third-party delivery services. The store will also be used to help fulfill delivery orders from other nearby Cracker Barrel locations during busy times, like the upcoming fall/winter holiday season.

Meanwhile, Shake Shack said this week it has expanded curbside pickup to 40 percent of its stores, and that roughly one third of all app orders are being placed for curbside. The company has plans to extend curbside to 50 of its locations by the end of September, and is also exploring the possibility of more drive-thrus and walk-up windows.

The New York City Council passed a bill that lets restaurants add a “COVID-19 surcharge” of up to 10 percent to a customer’s bill for up to 90 days after indoor dining reaches full capacity. In other words, for the foreseeable future. The bill is an attempt to help restaurants generate additional revenue as the struggle to keep the lights on continues.

Delivery Hero Heads to Japan via Its foodpanda Service

Slow down, Delivery Hero, I can’t keep up with all your news this week.

On the heels of multiple other announcements, the Berlin, Germany-based third-party delivery service said at the tail-end of yesterday that it is launching operations in Japan via its foodbanda subsidiary.

Through foodpanda, Delivery Hero will launch service in six cities to start: Kobe, Yokohama, Nagoya, Sapporo, Fukuoka, and Hiroshima. The company said in today’s press release that it plans to expand its Japan presence “continuously,” though an exact timeframe for other cities was not mentioned. The foodpanda service will, in addition to providing restaurant meals, also deliver groceries and household goods to users.

Including Japan, Delivery Hero now operates in well over 600 cities around the world, either under its own moniker or via subsidiary brands like foodpanda. And, as I said a minute ago, the company has been on a bit of a tear in terms of of news announcements this week. On Wednesday it said it plans to acquire fellow delivery service Glovo’s Latin America business, which will add several countries to Delivery Hero’s already existing presence in that region. Also this week, the company announced a new partnership with World Food Programme to integrate a donations feature into all of Delivery Hero’s digital properties, making it easier for users to donate meals to those in need.

Even with the expansions in Latin America and Japan, and even though it’s the world’s largest food-delivery service outside of China, Delivery Hero’s lead is far from guaranteed for the long term. The entire food delivery sector, which has been a saturated market for a long time, is undergoing consolidation right now. Takeaway.com’s recent merger with Just Eat has formed another massive food delivery company, particularly since that newly formed entity swooped up Grubhub in the U.S. Also in North America, Uber Eats agreed to buy Postmates. Back in LatAm, Colombian heavyweight Domicillios.com merged with Brazil’s iFood earlier in 2020.

Delivery Hero isn’t immune to all this competition. In fact, the company cited this saturated market and extreme competition in April when it pulled foodpanda operations out of Canada. On the flipside, though, Delivery Hero also bought Woowa Bros.’ Baedal Minjok service to give itself a larger share of the South Korean market. 

So whether it’s high-ranking spot in the food delivery world remains, the company is clearly expanding aggressively at the moment, and Japan won’t likely be the last country it lays claim to in the near future.

Somabar Adapts to Pandemic, Adds Booze, Coffee and Juice to its Drink Menu

When I last checked in with Somabar at our Food Tech Live event in 2019, the company was making an eponymous automated drink dispenser that served up low-proof cocktails. The idea was that it could be used by bars and restaurants to create alcoholic cocktails without the need to get a full liquor license (think: Soju-based mixed drinks).

A lot Everything has changed since January 2019, including Somabar. Since the start of 2020 the company has been expanding the capabilities of the machine and positioning it as a more contactless way for restaurants, cafes, hotels and other hospitality locations to serve a wider variety of drinks around the clock.

“What SomaBar does, is it’s a professional mixologist of all things,” Somabar Co-Founder and CEO Christopher Hameetman told me by phone this week. “We’re now living in a world where we want to broaden our use.”

To that end, Somabar will now mix up just about any kind of cold drink you want. Low-proof cocktails, high-proof cocktails, cold brew coffee drinks, iced tea drinks, juices and, well, the list could go on.

The Somabar has six 750 ml and one 150 ml cannisters. Fill each cannister with whatever liquid you want: coffee concentrate, tequila, oat milk, orange juice — whatever. You then let the accompanying app know what you’ve loaded in each cannister. The app then tells you all the kinds of drinks you can make. Tap the button and voila! The Somabar dispenses your desire drink.

Or, don’t tap anything at all. The company has also added Siri and Alexa integrations to provide voice controls. Hameetman provided me a Zoom-based demo where he asked Alexa to mix him a drink, and while there was the occasional slight hiccup (which seems to come with any Alexa demo I’ve ever seen), it did work.

The idea with all this new functionality is to make Somabar more attractive in our modern, pandemic-stricken world. The expansions of Somabar’s drinks menu means that a restaurant could serve non-alcoholic drinks during the day (and to kids), and then swap out the canisters and serve boozey concoctions at night.

The voice-control features make Somabar part of the contactless 2.0 wave of restaurant tech, though I’m trying to figure out exactly how well voice control would work in a drinks scenario. You wouldn’t just have it out for anyone to use, because nowadays you can’t have lots of people putting their paws all over the same device. Having it behind a bar or counter seems too noisy for voice control and you would theoretically have only one person handling the cup, so they could presumably be the only person operating the app on a tablet.

Regardless, I could actually see the Somabar finding a place in restaurants, cafes and even small grocery stores/bodegas. The ability to make a wide variety of customized drinks throughout the day without needing to bring on a mixologist of some sort could prove very useful.

However, that versatility doesn’t come cheap. The Somabar is ~$4,800 (you can get a refurbished one for $2,800). The nice thing is — that’s it. There is no subscription for the software, so you get the drink library as part of that hefty price tag. And the open nature of the device means you can use your own ingredients instead of the pods that come with other automated drink machines like Drinkworks and Bartesian (though both of those are geared more towards consumers).

Somabar’s open nature could also help it further adapt, because 2020 isn’t done yet and a lot more everything could change.

Odeko AI-Driven Platform Aims to Boost the Supply, Demand, and Lifespan of the Indie Coffeeshop

A lot of us dread the idea of a world where speciality coffeeshops are gone “going for coffee” means getting a Starbucks latte delivered via DoorDash. 

Dane Atkinson, CEO of tech startup Odeko, clearly doesn’t want that day to happen either, which is why his company has developed a mobile ordering and supply chain management system that is, for now, specifically geared towards keeping specialty coffeeshops in business. 

Speaking on the phone this week about his company’s overall mission, he said “the really important message [is that] if we don’t sustain this industry, it really will become Starbucks and Dunkin’ Donuts. They will consolidate in smaller locations and the community and neighborhoods will suffer.”

NYC-based Odeko, which closed a $12 million Series A round in August, recently merged with fellow coffee tech company Cloosiv, has since the start of the pandemic looked for ways to help businesses make both the front and back ends of the coffee shop more efficient, less wasteful, and more financially sustainable over the long haul.

The consumer-facing side of Odeko’s business functions similar to those of mainstream coffee retailers. Customers order and pay for pickup through the company’s mobile app or website. At the moment, Odeko has about 10,000 coffeeshops on the platform across multiple U.S. states. Atkinson says the benefit for customers is its current focus on speciality coffeeshops, which simply means less sifting through irrelevant options to find a high-quality espresso. (Odeko vets its potential merchant partners in order to ensure they actually are specialty coffeeshops.)

The coffeeshops themselves get perhaps the most benefit from the platform. Listing a business on the platform means the coffeeshop itself doesn’t have to come up with the resources to create a mobile order app from the ground up. Odeko charges a 5 percent commission fee per order, which small compared to others, including third-party aggregators a la Grubhub.

Sales data is then used, via AI, to predict volume so that coffeeshops know how much to order in terms of paper supplies, baking ingredients, beverages, and other items needed to run a coffeeshop. Businesses can browse the company’s Cafe Supply Catalog to find all of these items, which Odeko then delivers as a single shipment. 

Atkinson said this supply side of the business is “exploding” now that restaurant industry margins are so tight that any amount of money lost through inventory waste or inefficient supply chain processes can spell the end for a business. “Previously, as a shop, you could get away with some waste in your inventory,” he noted. Now, throwing out unused inventory is akin to “your own salary you’re throwing out.” He says the system is “90 percent accurate” in terms of predicting inventory needs for a week.

The need to digitize the back of house and make it more efficient is a theme that comes up a lot nowadays, with companies like Galley and Souszen applying software, automation, and IoT to change how the back of house is run. Odeko stands somewhat apart from these companies because of its accompanying consumer-facing tech, and also its focus on independent and specialty retailers. It’s main competitor in the coffee-specific mobile order space is Ritual, though Ritual does not have a supply chain side of its business.

Odeko doesn’t necessarily want to solely commit itself to coffee for the long haul. Atkinson says the system could actually work for other types of food businesses, including juice bars or full-service restaurants, and that at some point down the line the company will expand in terms of the types of food businesses on its platform. For now, keeping the independent coffeeshop, the connective tissue of many neighborhoods, alive is its main mission. 

Delivery Hero Acquires Glovo’s Latin America Operations

Berlin, Germany-based Delivery Hero announced today it has acquired fellow third-party delivery service Glovo’s Latin American operations for €230 million (~$272M USD). The transaction is expected to close in the next few weeks, according to a press release from Delivery Hero.

The deal covers all Latin American countries in which Glovo operates: There is some overlap here, as Delivery Hero already has operations in Argentina, Panama, and the Dominican Republic. Acquiring Glovo obviously means Delivery Hero will widen its reach in Latin America considerably. 

Any delivery service aiming to enter or expand in the Latin America market will need to ensure they offer affordable options for restaurants. By some accounts, roughly 96 percent of independent restaurants in Latin America are not even online right now, and restaurant tech is far less developed than in, say, the U.S. and Europe. Even so, the Latin American market is the fastest-growing one outside the Asia-Pacific region.

Delivery Hero CEO Niklas Östberg said in today’s press release that Latin America “is a region with exceptional growth potential for online delivery.” 

The acquisition also means more consolidation for the Latin America food delivery sector. Glovo actually exited two Latin American markets earlier this year. Meanwhile, iFood and Domicillios.com merged in April and together compete with the other major player, Softbank-backed Rappi.

Delivery Hero’s last big acquisition was at the end of 2019 when the company bought its South Korean food delivery rival, Woowa Bros.’ Baedal Minjok service, for $4 billion. Prior to that, it had acquired InstaShop, an online grocery marketplace with operations in the Middle East and North Africa. Delivery Hero now operates in 44 countries worldwide.

Glovo will continue to operate its Latin America markets until March 2021, at which point, pending regulatory approval, they will become a part of Delivery Hero’s network.

Yelp: Permanent and Temporary Restaurant Closures Are Increasing

Roughly 61 percent of businesses listed as “closed” on Yelp have shuttered permanently, according to the platform’s latest Local Economic Impact report.

A total of 32,109 restaurants that were marked as open on the Yelp platform on March 1 are now closed, the new report details. Those numbers make the restaurant industry the most impacted by the pandemic of any business type on Yelp.

Those numbers, of course, only account for the restaurants listed on Yelp’s platform. The National Restaurant Association, which represents the entire restaurant industry, released its own findings this week that said 100,000 restaurants, or nearly one in six, are closed either permanently or for the long term. But whether you go by Yelp’s numbers or the Association’s more widespread findings, the conclusion is the same: the uptick in restaurant closures continues to rise.

As far as Yelp’s new data is concerned, restaurant closure rates vary across the country. As today’s report notes, “Bigger states and metros with higher rents and more stringent local operations for small businesses throughout the last six months have felt a greater toll.” Geographically speaking, California, Texas, Florida, and New York had the highest number of closures of states, while Los Angeles, NYC, San Francisco, Chicago, and Dallas topped the list for cities.

Types of restaurants with the most closures include breakfast/brunch spots, burger joints, sandwich shops, dessert places and Mexican restaurants.

Yelp’s report wasn’t all gloomy news, though. It also noted that some restaurants have been able to maintain low closure rates. Not surprisingly, those are the restaurants focusing on delivery and takeout, offering food that travels well. While a small silver lining, that point suggests the work restaurants have been doing for the last six months to shift their strategies towards more to-go-friendly formats is not in vain.

Yelp’s new report, along with the Association’s figures, both come just days after the the CDC released findings that suggest those who eat in restaurant dining rooms are twice as likely to be at risk for COVID-19.

Kbox Global Raises £12M to Expand Its Virtual Restaurant Network

Virtual restaurant platform Kbox Global announced this week it has raised £12 million (~$15.5 million USD) to expand its food delivery concept. The round was led by London-based venture firm Balderton Capital, according to a press release sent to The Spoon.

Founded in 2019 in London, Kbox operates more than 30 delivery-only restaurant brands. It licenses these brands, along with a technology stack, to restaurants and other foodservice operations looking for incremental revenue to add to their businesses.  

To do this, Kbox assesses each restaurant, including its location and main demographic, then uses those factors to choose the most relevant virtual restaurant brands for the business to offer. Restaurants cook and fulfill the orders themselves, with their existing staff, while Kbox’s tech stack integrates with third-party delivery services that handle the last mile of the delivery.

The company says there are no upfront fees for restaurants looking to utilize this concept, which is a way for restaurants to diversify their food offerings without investing in a full brick-and-mortar operation. In essence, restaurants are turning themselves into ghost kitchens for Kbox brands by partnering with the company.

The idea of one restaurant licensing and running a completely different brand from a third-party is a more recent development in the world of ghost kitchens, though Kbox isn’t alone in expanding the concept. Chicago-based Wow Bao said in April it was licensing its own menu to other restaurant brands in much the same manner as Kbox. Some Fatburger locations double as ghost kitchens for the chain’s sister brand Hurricane Grill & Wings. And let’s not forget about the celebrities launching their own virtual restaurant brands that existing businesses cook and fulfill. 

Needless to say, restaurants need any extra revenue they can get right now, thanks to the pandemic shuttering dining rooms left and right and all but forcing many brands to go the ghost kitchen route. However, we’ve yet to see many numbers about how financially fruitful it is to run a third-party brand out of one’s own restaurant kitchen.

For its part, Kbox says it is on track to have 2,000 of these kitchens in the UK before the end of 2021, and is also in the midst of an international expansion. The company has franchise agreements in Australia and India and says operations will launch in another eight countries at some point next year. The new capital from Balderton will support this expansion, as well as help Kbox establish a presence in the U.S. in earl 2021.

The CDC’s New Findings Put Restaurant Tech In the Hot Seat Once Again

The big restaurant news over the weekend was a new set of findings from the CDC that suggest a higher risk for COVID-19 among those who eat in restaurant dining rooms.

The inescapably obvious point is that the findings are worrying for restaurants planning to reopen or increase the capacity of their dining rooms. That in turn brings up a less-obvious point, that the so-called contactless technologies out there that say they’ll make restaurants safer have yet to prove their value.

As has been extensively covered, the CDC’s report found that adults who test positive for COVID-19 were “approximately twice as likely to have reported dining at a restaurant” than those who tested negative.

These are exactly the types of findings the restaurant industry has tried to avoid, and it has used a lot of tech to do that. When dining rooms first started to reopen, restaurant tech companies rushed to bring contactless “kits” — software that enables digital menus, ordering, and payments — to market. There are now so many of these offerings it’s often hard to distinguish one from the next.

To be super-duper clear, no company is claiming they’ll fend off COVID-19 with a QR-code enabled menu feature. It’s also worth noting that we don’t have extensive data yet on how many restaurants (including those in the CDC study) have actually implemented contactless software, which is expensive and a time-consuming process.

While we don’t know how vast contactless implementations are, we know restaurant tech companies use phrases like “safe,” “contact-free,” and “end-to-end contactless experience” all over their marketing copy and product-speak nowadays. 

But giving a piece of software the “contactless” label and actually eliminating (as opposed to minimizing) human-to-human contact in the dining room are two different things. Customers might be able to browse a menu, order a meal, and pay for it from their own device, but someone still has to run the food to the table, refill drinks, and step in if there is a problem with the order. Humans still cook and plate the food, and even spreading tables further apart won’t necessarily stop the spread of coronavirus. (One study found that infectious droplets can spread up to 16 feet away from the infected person.)

In their current form, contactless restaurant tech solutions can’t totally eradicate human intervention in the restaurant experience. Even if it could, there are still the other diners to contend with (see above), which means contactless tech can’t completely wipe out the risk that someone will get COVID-19 from going out to eat. Hence the CDC’s latest findings.

What contactless tech can do is speed up the order and pay process, help restaurants keep labor costs lower (fewer staff to pay), and even drive more people to restaurants’ native mobile apps instead of third-party delivery platforms. It can also speed up formats like curbside pickup and drive-thru, areas where restaurant operators should perhaps spend the bulk of their energy implementing contactless tech.

For now, at least, all signs point to off-premises formats like drive-thru and takeout as the areas where restaurants should be spending the bulk of their energy, period. The National Restaurant Association just released new figures that note one in six restaurants have closed either permanently or for the long term. I doubt the CDCs findings will make that number any less bleak anytime soon. For the present, restaurants should continue to focus on developing their off-premises formats, whether that’s faster curbside service via contactless tech, a ghost kitchen, or even a makeshift drive-thru lane.

As far as the dining room is concerned, it may be time for bolder moves than a QR code. By that I mean more robots to do things like run food and wash dishes, and more creative ways of arranging the dining room layout. In other words, it’s probably going to take more than iterative tech to get the restaurant biz back on its feet.