Ben Leventhal is at it again.
The founder of Eater and Resy’s new startup is called Blackbird, which he describes as “a new loyalty, membership, and payments technology company.”
The company will work on building software products “that establishes and enhances connectivity between individual restaurants and their guests.” The company says they will use “a mix of web2 and web3 inventions to make it all work.”
The move by Leventhal isn’t all that surprising, in part because he’s struck gold twice already with good timing: first by recognizing the opportunity for hyperlocal food media and later through building a mobile-forward, Airbnb-integrated restaurant reservation platform in Resy.
As we wrote in August, the efforts by some to onboard restaurants onto web3 were having mixed results. The most high-profile web3 meets restaurant effort so far has been from that of Leventhal’s former Resy cofounder Gary Vaynerchuk, who generated lots of buzz early this year with its NFT restaurant concept. Vaynerchuk, not surprisingly, is participating in Blackbird’s just announced $11 million seed round.
Leventhal’s hint Blackbird will use both web3 and web2 technologies sounds like he doesn’t have any designs to be hard-core crypto purist (part of the problem for some of the earlier efforts), and instead recognizes the need to provide an approachable onramp to most in the industry. And to be sure, the best near-term bet for restaurants to baby-step into Web3 is through enhanced loyalty programs, particularly programs that reward restaurants’ true fans with utility-driven rewards that encourage even more business.
As we discussed last March with Brightloom’s Adam Brotman, it’s not just chains that could benefit; non-chain restaurants also could use an easy-to-use platform that gives them a modern way to build community and make their best customers feel special. For his part, Brotman and Brightloom are probably Blackbird’s most direct competition as a web3 loyalty platform products company, given Brightloom’s already been working with clients like WowBao to develop their web3 products, have been hiring web3 developers, and Brotman’s fascination with the topic himself.
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