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June 22, 2020

Apple App Clips Could Speed Up Adoption of Contactless Payments

At its developers conference today, Apple announced the launch of App Clips for iOS, which is designed to give users some functionality of a mobile app, without downloading the entire thing.

Apple’s presentation for the new App Clips highlighted some very Spoon-y real world scenarios: Paying for your morning coffee from Blue Bottle, discovering a restaurant nearby, and getting recipes for Drop-enabled connected appliances.

Typically, you would have to download three different apps to to engage in those three scenarios. But with App Clips, the user pulls down just a bit of the app through NFC, QR codes or special Apple Clips codes. The “Clip” pulled down allows the transaction to proceed without having to create a new account (because it uses Apple Sign In) or a credit card (because it uses Apple Pay). Android users already have something similar through that OS’ Instant Apps.

Apple Introduces App Clip at WWDC 2020

App Clips still needs to be adopted by the place you’re doing business with in order to work, but it’s easy to see why eateries would want to in this pandemic world. A ton of people use iPhones, and even though restaurants are re-opening, customers want to minimize human-to-human contact there, which means more contactless payments methods.

Apple is pitching this as a way to discover new apps, but it seems more like a way to avoid downloading them. Part of the problem with connected appliances, or contactless payments is that you have to download the app and create an account and enter your credit card number. A first world hassle to be sure, but a hassle nonetheless when you’re in a hurry. If I can just scan a QR code to grab a recipe from Drop or pay for a cortado from Blue Bottle without having to go through all the traditional rigamarole, well, I’m all for it, I’m tired of managing so many app accounts.

Apple Clips could open up a new micro-transaction business model for home appliance companies like Drop and June. Instead of signing into a service for a whole recipe book, I could just pay for the recipes I want.

The are potential downsides for companies participating in App Clips. How much of a cut is Apple taking on this quick transaction? Will that cut be worth it? How much data will Apple will share with the Clip participant? Will your local coffee shop get the sales data and analytics generated through Clips? Or will Drop know which customers are downloading which recipes? Knowing Apple, they probably won’t.

App Clips will put the onus on companies to make the full versions of their apps worth the full download. What kind of loyalty programs or features will make a permanent place on my homescreen worth it?

Clips make make contactless payments easier, but they could also clip some companies’ app-related wings.

October 17, 2017

Allset raises $5M to take waiting off the menu

You would be forgiven for rolling your eyes when you first hear of Allset. The reservations app, which today announced it had raised $5M in Series A funding (hat tip: TechCrunch), wants to make the dining experience more “efficient” by letting you reserve a table, order and pay all before you even take your seat.

At first, this seems like yet another case of Silicon Valley trying to disrupt something that was actually just fine, thank you very much. After all, a restaurant is more than just food. It’s the ambiance, the slowing down for a minute to enjoy a meal.

But that’s not always the case, especially when you are busy and need to maximize your lunch hour. Being seated and served in rapid, automatic succession is actually a great time saver. Or if you are having a lunch meeting, the ability to pre-order and pre-pay makes can take some of the social awkwardness out of the process and allow you to be more productive.

And Allset believes it isn’t just good for diners, the company says it can be a boon to restaurants, helping them become more efficient and deliver a VIP experience. In this regard the startup is just one of a slew of services looking to optimize restaurant processes and the business of eating out.

Speaking of business, Allset also provides a service that allows companies to offer faster restaurant lunch experiences for employees. Having worked a startup that had catered lunches every day, the ability to actually leave the office in a timely manner (and experience actual sunlight) would have been a great perk.

And just as Facebook has expanded its foray into food delivery, and AirBnB lets guests book reservations via Resy, perhaps it’s not that much of a stretch to imagine a more business-focused social platform such as Linkedin expanding into the business of business lunches through some kind of partnership with Allset.

Allset is available in San Francisco and the Bay Area, New York City, Chicago, Boston, Austin, Seattle, Los Angeles, and San Jose. Greycroft led the funding round announced today. Founded in 2015, Allset has raised more than $8.35 million in total funding so far.

March 23, 2017

Starbucks Announces In-Car Voice Ordering On Ford SYNC Via Amazon’s Alexa

Starbucks held its annual shareholders meeting yesterday, revealing its financial success 25 years after the Seattle-based coffee giant’s IPO. Starbucks spent time talking about its hiring plans in the future, new gluten free and vegan products and new tech and digital innovations, including voice ordering via Amazon’s Alexa in the car and voice mobile ordering.

The company announced back in January that it was creating a skill for Alexa and mobile voice or text ordering for the iPhone and Android apps. Today the voice and text ordering go live for the 100k+ customers who have the mobile app on their phones.

More interesting though is the partnership with Amazon and Ford to allow in-car ordering via Alexa. Amazon and Ford announced that Alexa would be integrated into Ford SYNC 3 technology at CES this year, allowing drivers to access the voice AI platform in any Ford vehicle with the upgraded smart tech.

Now, Amazon, Ford and Starbucks are working together to enable the Starbucks skill inside the SYNC 3 platform. A simple “Alexa, ask Starbucks to start my order” allows you to order coffee and have it ready when you arrive without ever picking up your smartphone. Using the mobile pay & order app, customers have to designate regular or favorite orders from which to select from and up to 10 local stores from where they’d like to pick-up. The SYNC 3 technology is inside most 2016 and newer model Ford vehicles.

As someone who struggled with trying to order her usual soy latte while leaving preschool dropoff (and just bought a Volkswagon), I am pretty envious.

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