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The Spoon

Daily news and analysis about the food tech revolution

online grocery

Self Point and Tortoise Team Up to Offer Grocers a Robot Delivery Option

Self Point and Tortoise announced today that they have partnered up to make same-day robot delivery available to local grocers.

Self Point makes digital commerce software that allows grocery retailers to build their own websites that integrate point of sale, inventory management and order fulfillment. Tortoise makes a teleoperated electric cart built for transporting heavy loads like groceries. With the Tortoise integration, Self Point’s grocery customers can add robots as a delivery option on orders.

You can check out a video of the Tortoise in operation here:

Tortoise Cart TikTok

Tortoise sets itself apart from other players in the last mile robotic delivery space such as Starship, Refraction and Nuro in a couple of ways. First Tortoise is proudly not autonomous. All Tortoise robots are teleoperated remotely by human drivers. By taking this approach, Tortoise believes it can get to market faster by avoiding some of the hesitations some local governments have with the safety self-driving robots on city sidewalks.

Tortoise is also not positioning itself as an on-demand delivery service. Tortoise is not meant to get you groceries in under a half hour. It’s meant to be scheduled ahead of time. Though it does appear that with Self Point, Tortoise robots will be available same day.

The Self Point + Tortoise partnership is certainly coming at the right time. Earlier this year, the pandemic pushed online grocery shopping sales, and by extension grocery delivery, to record-shattering new heights. Though those numbers have come down in recent months, grocery e-commerce is expected to represent 21.5 percent of total grocery by 2025.

As such we’ll see more grocers going online and needing more options for order fulfillment. Walmart has been doing automated grocery deliveries with Nuro in Houston, TX. Refraction has been doing grocery delivery in Ann Arbor, MI, and in Modesto, CA. And Save Mart is using a fleet of 30 Starship robots to make deliveries.

The robotic delivery market is definitely heating up, and it’s not to hard to imagine through deals like the one with Self Point, Tortoise could arrive in a bunch of neighborhoods rather quickly.

SNAP Participants Can Now Use Benefits to Pay for Grocery Delivery with Instacart

Instacart announced today that it has partnered with grocery retailer ALDI to allow those on Supplemental Nutrition Assistance Program (SNAP) to use their Electronic Benefits Transfer card to pay for and get groceries delivered.

The pilot program is launching first in Georgia where, according to Instacart’s announcement, 12.5 percent of the population is impacted by food insecurity, disproportionately affecting communities of color. The program will begin with 60 ALDI stores in Georgia before a planned expansion to more than 570 stores across Illinois, California, Florida, Pennsylvania in the coming months.

SNAP participants will be able to shop from ALDI through Instacart’s website or mobile app. When creating a profile, they can enter their EBT card information and a payment method, which will cover the cost of SNAP-approved food items. Taxes, tips and fees cannot be paid for with the EBT, so a second form of payment will also be needed. Once all that is set up, SNAP participants can shop for items and schedule their grocery delivery.

Online grocery shopping took off during the pandemic, as people were concerned about venturing into public places like grocery stores. Those fears have subsided somewhat, but grocery e-commerce is still projected to hit $250 billion in sales by 2025.

Instacart’s partnership with ALDI is the latest effort to bring more equity to the online grocery world. Low income communities are often food desserts that lack access to fresh food. The ability to shop online and have groceries delivered is one way to help those impacted by food insecurity eat more healthily. For the past couple of years, the startup All_EBT has been using Facebook Messenger and virtual Visa cards to allow SNAP participants to shop online. And both Amazon and Walmart have expanded their EBT online grocery shopping to more states.

The only downside to Instacart’s program is that it still requires SNAP participants to pay for taxes, fees and tips. Those three items alone can add up and that seems like it might be a barrier to get more people to use the program. While the EBT card couldn’t be used to cover these costs, it’s a little disappointing that Instacart, which has raised $2.4 billion, isn’t doing more to supplement them for the end user. It seems like Instart’s gig workers who do the actual packing and delivery, might skip jobs that don’t offer a healthy tip, especially since the pandemic has yet to subside in this country.

Virtual Farmer’s Market Grubmarket Raises $60M

Grubmarket, a kind of virtual farmer’s market, announced today it has raised a $60 million Series D round, according to TechCrunch. The round included participation from BlackRock, Reimagined Ventures, Trinity Capital Investment, Celtic House Venture Partners, Marubeni Ventures, Sixty Degree Capital, and Mojo Partners. It also included participation from existing investors GGV Capital, WI Harper Group, Digital Garage, CentreGold Capital, and Scrum Ventures. It brings Grubmarket’s total funding to roughly $180 million.

Grubmarket founder and CEO Mike Xu also told TC that his company, which is profitable, plans to go public but did not give an exact time for an IPO.

Grubmarket runs a virtual farmer’s market, sourcing food directly from farmers then selling it online to businesses and  individual consumers. Customers can choose from a range of food items from local farms, fisheries, and even some restaurants and meal kit companies. Just as they would on other food delivery marketplaces, customers order their items via the Grubmarket app or website and can either pick them up or have them delivered for a small fee.

The company also operates the WholesaleWare platform, an all-in-one platform for food businesses to manage everything from their inventory and customer relationships to their drivers’ routes and payroll reports. Xu told TC that since the COVID-19 pandemic, sales of WholesaleWare “have seen more than 800% growth over last year.”

That growth shouldn’t surprise too much, as online grocery sales continue trending up in response to the pandemic’s effect on in-store grocery shopping habits. Additionally, we’ve seen an uptick in e-commerce platforms connecting consumers directly to farmers. Chipotle, for example, launched a direct-to-consumer virtual farmer’s market in June, and there are plenty of smaller, regional players, like Good Eggs in San Francisco and Farmdrop in the U.K.

For now, Grubmarket is available to customers in parts of the San Francisco Bay Area as well as Seattle, Michigan, Texas, Boston, and New York, among other places.

Study: Online Grocery to Hit $250B, Account for 21.5 Percent of Total Grocery Sales

There are a lot of questions around the lasting impact the pandemic will have on the way we get our food. A new report out today from Mercatus and Incisiv attempts to answer some of those questions as they pertain to the way we’ll shop for groceries.

In the report, titled “eGrocery’s New Reality: The Pandemic’s Lasting Impact on U.S. Grocery Shopping Behavior,” Mercatus and Incisiv predict that by the year 2025, online grocery will hit $250 billion and account for 21.5 percent of all grocery sales.

Worth noting is how the pandemic has altered and shaped the online grocery landscape. Of the 60,000 American shoppers across the country surveyed for the report, 62 percent of respondent said they were shopping online because of COVID-19. And it seems like this new e-commerce behavior has become normal for many people. The 21.5 percent adoption in 2025 is a post-COVID data point, and is up 60 percent over pre-COVID projections.

Another finding from the report is that while 40 percent of online shoppers are likely or very likely to continue buying groceries online, the vast majority — 78 percent — still prefer going to the physical grocery store either to shop or do curbside pickup.

Who is shopping online may surprise you, as Mercatus/Incisiv found that older populations (45-plus years old) made the biggest shifts towards technology. In that group, 46 percent adopted new fulfillment options like curbside pickup and 35 percent ordered groceries online for the first time.

The report also found that 43 percent of respondents have shopped online for groceries in the past six months, up from 24 percent two years ago.

The one caveat with this report is that it was backed by Mercatus, which sells a grocery e-comerce platform. So it has a horse in this online grocery race. But Mercatus has also backed research by Brick Meets Click, which has helped provide a barometer of online grocery adoption both pre- and during this pandemic.

Speaking of, that Brick Meets Click survey was released last week and showed that online grocery shopping had fallen to $5.7 billion in August from its record peak in of $7.2 billion June. That $5.7 billion, though, is up from $5.3 billion in April, so there is still plenty of inertia behind the move to online grocery shopping.

Mercatus/Incisiv seem to have taken this slowdown into account, writing:

Growth of online grocery will slow in the immediate term, as shoppers return to stores due to reduced concern for COVID-19 risks. Retailers will be required to invest both in technology and re-alignment of operating models (store labor, forward deployment etc.) to improve customer experience and drive the next wave of growth, while ensuring profitability. Growth is expected to pick-up again in early 2022.

Of course, none of these projections are set in stone. We still have one full quarter in what has been a tumultuous year, and literally anything could happen to impact the meal journey. So all our questions won’t be answered for quite some time.

H-E-B to Use Swisslog for Automated Micro-Fulfillment

Even though everything is bigger in Texas, the San Antonio-based H-E-B grocery chain is going small. Today, the chain announced it has partnered with Swisslog to install automated micro-fulfillment centers at an undisclosed number of stores (tip of the hat to Grocery Dive).

According to the press announcement, H-E-B will make use of Swisslog’s AutoStore solution, which will use a combination of bins and robotics to shuttle grocery items around. Swisslog says that it has more than 170 AutoStore installations worldwide. H-E-B has 400 locations across Texas.

Swisslog’s micro-fulfillment centers will help H-E-B speed up the processing of online grocery orders for delivery and curbside pickup. Keeping up with the crush of new e-commerce customers was something retailers across the country struggled with throughout a good part of this year as pandemic fears pushed people into online grocery shopping.

While the first few months of the pandemic saw record amounts of online grocery shopping, recent survey data from Brick Meets Click shows that grocery e-commerce dropped in August to $5.7 billion, down from its peak of $7.2 billion in June. Having said that, August’s online grocery numbers were higher than the the $5.3 billion in April.

Swisslog is among a number of companies angling to bring more automation to grocery e-commerce fulfillment. Alert Innovation is being used by Walmart, Fabric is working with Fresh Direct, Takeoff Technologies has lined up Albertsons, ShopRite, and Loblaw’s, and Kroger is building out its own centers using Ocado.

While we’re still waiting to see exactly how many people stick with online grocery shopping (FWIW, even Whole Foods’ CEO thinks a lot of people won’t go back into grocery stores), H-E-B’s announcement shows that retailers continue to make big investments in micro-fulfillment. Will these micro-moves yield Texas-sized returns?

Survey: Online Grocery Falls in August, Though Majority Will Continue E-Shopping

What goes up must come down, especially, in this case, when people feel safe enough to go out. New survey data from Brick Meets Click/Mercatus shows that U.S. grocery delivery and pickup sales for August dropped to $5.7 billion, down from June’s record high of $7.2 billion.

This pullback in online grocery isn’t a huge surprise. Between March and June of this year, online grocery shopping had seen one record month after another, but that growth was artificially inflated, fueled by the pandemic.

According to Brick Meets Click, the fall in online grocery dollars correlates with increased ease about COVID-19, with 38 percent of U.S. households expressing high levels of concern about the virus in August versus the high of 47 percent in April.

“There is a common belief that the rapid and dramatic surge in sales caused by COVID-19, starting in mid-March, would recede at some point as stay-at-home orders and in-store shopping restrictions like occupancy limits, shortened hours and one-way aisles were relaxed,” David Bishop, a partner at Brick Meets Click, said in a press release announcing the August results. “While the August results reflect a retrenchment of sorts, the market appears positioned to begin a new growth cycle with a large base of committed shoppers.”

This larger base is actually good news for those investing in online grocery services. Brick Meets Click said that roughly 37.5 million, or 29 percent of all U.S. households, are monthly active users of grocery delivery and pickup. That’s an increase of 133 percent over August of 2019, when that number was just 16.1 million.

August wasn’t without its own record setting, however. Brick Meets Click found that spending per order hit a record $95 in August, up 32 over a year ago. Active shoppers placed 1.6 orders per month versus 1.0 orders during the same time last year.

Additionally, more people are developing new online grocery shopping habits. According to the survey, 75 percent of customers said they are “extremely or very likely” to online grocery shop through their retailer again within the next 30 days. This desire to continue shopping online, said Brick Meets Click, was likely because of improved online shopping experiences.

Considering that people have been living under pandemic conditions for half a year (!) now, new habits have definitely set in. One thing to look for is the change in the weather. Now that people have experienced online grocery shopping, will they return to it when the weather outside is frightful (and delivery and pickup can be so delightful)?

Walmart to Launch Its Walmart+ Membership Service on September 15

Walmart today announced it will launch its own membership service, Walmart+, on September 15. The service will be available for $98/year or $12.95/month and include free same-day delivery from Walmart stores, fuel discounts, and other perks.

A Walmart+ membership gets you free, unlimited delivery “on more than 160,000 items” from Walmart stores (with a minimum order of $35), access to the company’s Scan & Go tech that lets customers skip the checkout line, and discounts on fuel. Walmart said in today’s press release that “the list of benefits will continue to grow over time.”

Walmart has been testing free delivery through its Delivery Unlimited program since last year. When Walmart+ launches across the company’s stores nationwide, current Delivery Unlimited subscribers will automatically become members of Walmart+.

Walmart+ was first revealed in February of this year in a move that immediately invited comparisons to Amazon and its Prime membership service. Speaking to TechCrunch today, Walmart said it was “not launching Walmart+ with the intent to compete with anything else.” And the service is by no means a mirror image of Prime, especially considering that Prime includes free access to streaming movies, music and more.

At least initially, Walmart+ seems to be focused more on groceries and household items (along with some toys and electronics), an area the company is already strong in. This focus on grocery makes sense given the record amounts of online grocery shopping still happening because of the pandemic. A recent survey showed that Walmart has actually overtaken Amazon as the leading retailer for online grocery shopping, and adding Walmart+ could help solidify its lead.

Walmart and Amazon have actually kind of switched places over the past week with their announcements. With today’s news, Walmart, which has a vast network of real-world stores, is announcing it’s Prime-like service. Last week, Amazon, the online retail giant, announced the opening of its first full-on real world supermarket in Woodland Hills, CA. Both moves help illustrate how important the grocery category has become for each company.

Another thing to watch with Walmart+ is how many customers will adopt the Scan & Go technology, which allows shoppers to skip the checkout line by scanning product barcodes with their phones. Walmart’s approach is more manual than that of an Amazon Go store, which uses cameras and sensors to automatically track what shoppers are buying. Will the extra scanning step inhibit adoption of Scan & Go? Also, in the pandemic era, where contactless payments are increasingly table stakes, will Walmart incentivize more people to use Scan & Go, and will customers like the system?

We’ll mark our calendars and see.

Additional reporting by Chris Albrecht.

Barn2Door Raises $6M for Platform that Connects Farms and Consumers

Barn2Door, an online platform that lets farms sell directly to consumers, has raised a $6 million Series A round of funding. Geekwire was first to report the news, writing that Bullpen Ventures led the round with participation from Quiet Capital, RAINE Ventures, Lead Edge Capital, Global Founders Capital, Sugar Mountain Capital, and others. This brings the total amount of funding raised by Barn2Door to $11.6 million.

Barn2Door’s software helps independent farms through just about every step of the e-commerce process: inventory, fulfillment, packing, invoicing and support. A Barn2Door software subscription costs anywhere from $59 to $149 a month, depending on the scale of the farm operations.

This is certainly an opportune time for Barn2Door to raise additional capital. The COVID-19 pandemic, and subsequent shuttering of dine in restaurants and general stay-at-home suggestions, has spurred people to adopt online grocery shopping in record numbers. This rising tide has lifted a number independent farm-related boats including a spike in Community Supported Agriculture (CSA) memberships, and an increase in sales for sites like CrowdCow and Grass Roots, both of which sells craft meats.

Barn2Door’s tool is also helping usher in a new wave of direct-to-consumer sales. Big brands like Pepsi and Impossible Foods each launched D2C channels this year. Chipotle launched a service allowing consumers to buy direct from its farm suppliers like Niman Ranch and McKaskle Family Farm. And smaller players like regional restaurant suppliers and startup CPG snack brands like Pig Out! and Renewal Mill are selling direct to consumers.

As this pandemic continues here in the U.S., there’s a good chance that buying direct from more sources will become the new normal for people, creating more opportunity for software services like Bar2Door’s.

Food Tech News: Virtual Derby Fare Is Upon Us

The Kentucky Derby is around the corner! Not that I or many other folks will be physically present for the famed event this year. We will, however, be cooking up some classic Derby fare, courtesy of the internet. Read on for more on that as well as other food tech news bits from the last week.

Virtual Derby Menu 2020

Churchill Downs Racetrack, home of the Kentucky Derby, is once again offering an at-home Derby menu for couch-bound attendees of the famous event — of which there will be many more this year, given the venue’s reduced capacity requirements. For the event, taking place September 5, Churchill Downs has created an at-home menu fans can access online and create in their own home kitchens. 

Africa’s First High-Tech Greenhouse

Van der Hoeven Horticultural Projects has started construction on the first fully automated glass lettuce greenhouse in Africa. The greenhouse, outside Cairo, Egypt and roughly 2.5 hectares in size, will grow herbs and lettuce, while automation technology will regulate climate and plant density for more optimal growing in desert conditions.

The Profitability of Plant-Based Eggs

Eat Just, maker of the famed JUST plant-based egg, is on track to profitability, according to a report this week from Reuters. The company aims to turn an operating profit before the end of next year is also considering and initial public offering.

Target All-In on Online Grocery

Target announced this week that its grocery pickup service is now available across the U.S. The service is now available in about 85 percent of its stores. For now, only Target’s most popular items (about 750 of them) are available for pickup, though the ongoing popularity of online grocery could change that in the future.

Food Tech News: New Meals from Sun Basket, a Dr. Pepper Shortage, and Virtual Concession Stands

These days, food tech news is flying by at breakneck speed — sort of like how I’ll be doing this weekend on my paddle board. Before that can happen, though, here are a few last bits of intel from the past week to keep you up to date on your food tech, whether you’re spending the weekend lakeside, curbside, or on your couch. Just don’t plan on a Dr. Pepper to go with it.

Sun Basket launches no-prep meal kits.

Meal kit company Sun Basket this week launched its Fresh & Ready line of products, which the company says can go straight into the microwave or oven and be ready in as little as six minutes. This new line is available as part of Sun Basket’s weekly meal plan subscription, and maintain the company’s focus on fresh, organic ingredients sourced from family-owned farms.  

Refill brings virtual concessions stands to Ohio high schools.

Refill, a company that makes virtual concession stand technology for things like sporting events, announced this week it is testing out its platform in Ohio high schools. The system uses features like contactless ordering and payments to make the process of grabbing grub during a ballgame more efficient and socially distanced.

Kroger is launching a marketplace strategy.

Kroger will double its online grocery inventory through a new digital marketplace strategy. The move, which is an obvious bid to compete with Target, Amazon, and other online heavyweights, will initially focus specialty retailers with natural, organic, and international products. The launch will also include housewares, toys, and other items.

There’s a Dr. Pepper shortage. 

Hang tight, soda lovers. Dr. Pepper had to reassure fans this week that its products would be back on store shelves in full force soon. “We’re doing everything we can to get it back into your hands,” the company tweeted, adding that it’s working with distributors to do so.

Food-X Gets $2.6M Grant to Build Out its E-Commerce Platform

Food-X Technologies, which creates a software platform to help retailers facilitate their online grocery shopping and delivery, announced last week that it had received a $2.6 million Canadian (~$1.95M USD) from from the Digital Technology Supercluster.

The Digital Supercluster is a collaboration between the Canadian government and private businesses including Microsoft, Adaptech and AltaML. The $2.6 million is basically like a grant and there is no equity in Food-X involved. (There is also no relation to the Food X accelerator here in the U.S.)

Food-X Technologies provides a platform that helps retailers throughout the entire e-commerce process: from the integrating with consumer-facing ordering through back-end fulfillment across all food categories (frozen, fresh, etc.), to inventory management and delivery route optimization.

The company is similar to U.K.-based Ocado, which builds out massive robot-powered warehouses. In the U.S., Ocado has partnered with Kroger to build out a number of fulfillment centers across the U.S.

Food-X has been doing online grocery since its early days as a CSA in 1997. The company has grown since then and now serves Western Canada and has a partnership with Walmart for grocery fulfillment.

The new money comes at an opportune time for Food-X. The COVID-19 pandemic has spurred a boom in online grocery shopping. Here in the U.S., grocery e-commerce hit $7.2 billion in sales during the month of June. Up in Canada, the CBC recently reported that online food buying is up 107 percent since the beginning of the pandemic.

As the pandemic continues to wax and wane in different parts of the world, the question now is how much of this online shopping is the new normal for people. Food-X now has a bigger warchest to find out.

Chinese Online Grocer, MissFresh, Adds $495M in Funding

MissFresh, a Chinese online grocer, announced yesterday that it has raised a $495 million funding round led by China International Capital Corp., with participation from new investors ICBC and the Abu Dhabi Capital Group, as well as existing investors Tencent, Goldman-Sachs ans Tiger Global. This brings the total amount raised by MissFresh to $1.4 billion.

That is a lot of money, even by today’s frothy standards, and reportedly gives MissFresh a pre-money valuation of $3 billion. For comparison, here in the U.S., grocery delivery startup Instacart has raised a total of $2.1 billion with a valuation of $13.7 billion.

This funding also highlights how online grocery shopping isn’t just big business in the U.S. The COVID-19 pandemic has forced lockdowns around the globe, spurring massive adoptions of online grocery shopping. In the U.S. online grocery shopping has experienced month after month of record customers and sales since the pandemic began, hitting $7.2 billion in June.

It’s worth pointing out MissFresh’s business model, which foresakes big, centralized warehouses in favor of smaller distribution centers. There are 1,500 of these smaller distribution hubs located closer to residential areas allowing for faster delivery and a a reduction in cold chain costs. We see this type of centralized versus distributed distribution models playing out between companies like Kroger, which is building large robotic fulfillment warehouses that cover large geographic areas, and Takeoff Technologies, which builds micro-fulfillment centers inside existing supermarkets, closer to where people actually live.

The question now is exactly how much consumer behavior around grocery shopping has permanently changed because of the pandemic. Will convenience and lingering fears over the virus continue to push grocery e-commerce even higher? MissFresh, at least, now has the money to find out.