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The Spoon

Daily news and analysis about the food tech revolution

Zenput

Zenput Raises $27M to Manage Operations for Multi-Unit Restaurants

Restaurant operations tech company Zenput has raised $27 million in Series C funding. The round was led by Golub Capital with participation by existing investors, including Jackson Square Ventures, MHS Capital, and Goldcrest Capital. It brings Zenput’s total funding to date to over $47 million, according to a company press release. 

San Francisco-based Zenput calls its tech an “operations execution platform.” With it, multi-unit restaurant operators, grocery stores, and convenience stores can release new operating procedures and health and safety protocols and enforce them across all units. Businesses can update all of their locations at the same time whenever a new policy or procedure gets rolled out. Zenput can also track how well each unit is complying with standards and procedures. The system can also be used to distribute new promotional campaigns across all units. 

Leading brands in the restaurant and convenience store industries, including Chipotle, Five Guys, P.F. Chang’s, and 7-Eleven, are current customers of Zenput.

Zenput says it has “approximately” 100 percent revenue growth over the last year and saw daily activities on the platform increase by 150 percent per store. The platform’s apparent popularity makes sense, given that restaurants have had to continually change and update policies in order to accommodate COVID-19-related restrictions and regulations. “The challenges of the past year really underscored for our customers the criticality of being able to manage the complexities and overall execution of work in one central place, especially when an operator might have dozens, hundreds or thousands of locations,” Vladik Rikhter, Zenput’s CEO and cofounder, said in a statement.  

He added that the new funds will largely go towards building new products that can address additional areas of operations. 

Zenput currently serves over 500 customers across 50,000 locations in 40 different countries. The funding will also go towards expanding this customer base. 

Here’s a Rundown of Restaurant Tech Deals Available to Struggling Businesses

As more restaurants are forced to pivot to off-premises models in the fight to stay alive, it seems more tech companies are coming to market with hardware and/or software meant to speed up, simplify, automate, and more efficiently manage delivery. And in the spirit of simplifying things, I’ve rounded up a number of those solutions here that address different parts of the off-premises model. 

Just remember: there are tech solutions that solve problems and, as a friend of mine once said, tech solutions in search of problems. Reduced fees or no, not every product or service is going to be useful, and what improves one restaurant’s business could be a total distraction for another.

Order-ahead app Allset has a contactless pickup option at participating restaurants. For all existing restaurant partners that provide the contactless pickup option at their stores, the company is waiving commission fees.

Delivery orchestration platform Bringg launched its BringgNow feature months ahead of schedule. The new feature helps larger chain restaurants, among other businesses, manage delivery orders, track drivers, make last-minute adjustments, and integrate with third-party platforms. BringgNow is free to new users at this time.

Chowly, whose tech helps manage delivery orders, is offering a “no cost” starter package to businesses needing to quickly pivot to delivery models as more cities and states shut down dining rooms.

DailyPay, an app that lets restaurant workers access their earnings immediately, has waived all access fees so that individuals using the service can get their earned income immediately. 

POS and guest management software platform Epicuri is waiving set up fees and offering a 60-day free trial with no commitment for restaurants right now.

Paytronix just launched a new cloud-based solution that lets restaurants add online ordering and delivery to their existing POS systems and, for those who want to conduct delivery in-house, integrate with DoorDash.

Presto is giving away free self-service kiosks that at this point can be used for pickup orders. In an email to The Spoon, the company also said it is also “offering Presto Quick Serve drive-thru kiosks, staff handhelds, and smartwatches completely free.”

Ordermark, a software-hardware platform that streamlines the process of accepting, managing, and fulfilling delivery orders, is waiving all setup fees right now, according to an email sent to The Spoon.

Restaurant order management platform Revention is offering an Online Ordering and Delivery Starter Bundle for a reduced price. It includes a POS terminal, optional DoorDash on-demand delivery service, and remote installation.

Guest management platform Sevenrooms now offers a feature called Direct Delivery that gives restaurants more ownership over their customer data on delivery and takeout orders. For the next 90 days, existing and prospective Sevenrooms customers can add the feature on at no extra cost. 

End-to-end platform Toast has eliminated software fees for restaurant customers for the next month and will provide those customers with free access to its digital ordering, marketing, and gift card programs for three months. 

Operations platform Zenput says it is “offering operators that are new to Zenput – at no charge or obligation through the end of June 2020 – the ability to use our platform to build-out, communicate, and ensure compliance with their COVID-19 processes.”

Online food ordering platform Zuppler is offering free setup and reduced pricing for restaurants and caterers who want to add online or Google ordering to their websites.

Over the coming weeks, we’ll know more about which products and services are most beneficial to restaurants trying to survive the current situation in which the industry finds itself. In the meantime, drop us a line if you know a company or product you think should be on this list.