A few years ago, signs of the coming smart home era were everywhere: Retailers like Staples launched their smart home lines, old-line manufacturers like GE partnered up with fast-moving startups like Quirky, and even Apple launched its own smart home framework called HomeKit.
And of course, any ‘next-big-thing’ would not be complete without a high-profile acquisition. That came in January 2014, when Google announced they would buy Nest for over $3 billion. If the smart home was hot before Google gobbled up Nest, it got white hot after. More money poured into startups, new standards emerged, and Google, not surprisingly, acquired more companies.
But by mid-2015, the bloom had come off the smart home rose. Quirky booted its CEO and looked to sell off assets, Staples scaled back its smart home ambitions and shuttered the project altogether this year, and Apple’s HomeKit stuttered and stopped right out of the gate.
And what about Nest, Google’s $3 billion smart home unicorn? After some high-profile struggles over the past few years, founder Tony Fadell left in June 2016, while the group he left behind is forced to watch as Google hands newer smart home efforts like Google Home to other groups.
Can smart kitchen, which relies on many of the same technologies, avoid the same fate? Below are some ways in which the smart kitchen may differ from the broader smart home.
One of the greatest ironies of the smart home – where the promise of your things working together is the raison d’être – is that some of its biggest hits are those products that work well largely on their own. Smart doorbells, video cams, and connected lightbulbs all work as part of a larger fabric of devices but often fly solo as consumers embrace them for the product-specific benefits they offer.
As it turns out, many consumers buy new kitchen tech with a singular focus in mind. Whether it’s a Bluetooth meat thermometer to monitor your steak while you’re watching football or the sous vide circulator you use to cook seafood, those smart kitchen products that have been successful have been focused tools that do one or two things well.
Just Stash It
One of the reasons retailers have been disappointed with smart home products is the category suffers from high return rates. With complaints ranging from installation problems or interoperability issues, there’s a good chance that a consumer will return a smart home product once the shine wears off.
With smart kitchen, things are a little different. Some products like sous vide circulators often get put into regular usage as consumers embrace a new way to cook, while others, like Bluetooth thermometers, may get stuck in the drawer for long periods of time, only to get called upon when needed.
Either way, according to retailers like b8ta, consumers appear less likely to return them.
Smart kitchen products have “extremely low return rates” relative to other connected home products according to Vibhu Norby, CEO of IoT product retailer b8ta.
“I think people are more likely to stash connected kitchen products they don’t use vs. return, which is quite different from the rest of connected home.”
Riches in Niches
While some early adopters may have a deep passion for tech, no one but the most ardent geeks would say they’re passionate about connected lighting or a learning thermostat.
With food, there are deep veins of passion to mine nearly everywhere you look. If juicing is your life, $700 for a Keurig for juice might seem like a good deal. Want to explore precision cooking to try and cook like a James Beard award winning chef? Drop $1800 on the Control Freak. Love entertaining at home but can’t afford a bartender? Perfect Drink might be your answer.
One Big Similarity: It’s All New To Consumers
However, despite these differences, there is one thing that the smart kitchen and smart home have in common: both are mostly new to consumers.
While most consumers would instantly understand something like a robotic bartender, the reality is it – and many other smart kitchen products – represent a much different way of doing things than the status quo. And even more staid products like Samsung’s Family Hub fridge are going to take some time to catch on, as most consumers will find features like image-based inventory recognition – and $5 thousand plus price tags – somewhat exotic.
Bottom line: The smart kitchen has unique dynamics and taps into deep areas of interest for consumers that may enable it to avoid some of the broader smart home’s problems but, just as with the smart home, the need for market education remains.