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The Spoon

Daily news and analysis about the food tech revolution

Cashierless Checkout

Watch as Seahawks Fans Use Amazon’s Just Walk Out Technology at Lumen Field

Now that the Geno Smith-led Seahawks have become a much better team by letting Russell Wilson walk out the door, they’re letting their fans do a little walking of their own.

This season, their home stadium (Lumen Field) became the first NFL stadium to deploy Amazon’s Just Walk Out technology. The technology, which allows users to pick up items and walk out without going to a cashier, first debuted by Amazon down the street at Amazon Go. Since then, cashierless checkout startups have proliferated, but none with the market traction of Amazon’s pioneering platform.

The new deployment at Lumen also includes the company’s Amazon One technology, which allows consumers to tie their credit card to their palmprint, enabling them to scan in with their palm and walk out when they are done shopping.

Amazon’s VP of Just Walk Out (and former smart kitchen entrepreneur), Jon Jenkins, pointed out why this type of technology makes sense in a sports stadium scenario.

“Just Walk Out is so important in sports because the last thing you want to do at a stadium is stand in line waiting for a beer while a huge play happens.”

You can watch a video of the Just Walk Out-powered Lumen Field store below.

Lumen Field's District Market, powered by Just Walk Out technology by Amazon

Zippin Checks In at JFK With Autonomous Checkout Technology

In a hurry but still hoping to grab a snack before you jump on your flight? If you’re at JFK in New York City, you might be in luck, at least if you’re passing Gate B 42. Because that’s where the airport just teamed up with Zippin, a maker of AI-powered cashierless checkout technology, and SSP America, an airport foodservice operator, to launch a new grab-and-go convenience concept called Camden Food Express.

According to the release sent to The Spoon, here’s how it works: Customers enter the store through a turnstile tapping their credit card as they enter and begin shopping by picking items off shelves. As they do, Zippin’s AI system automatically identifies the items and builds the customer’s virtual cart with the corresponding monetary value. When the customer leaves the store, the total amount spent is automatically charged to the card the customer used to check-in at the store entrance.

For Zippin, its partnership with JFK and SSP is a nice feather in the cap for a company with a portfolio of deployments, including hotels, stadiums, and grocery stores. Zippin’s move into airports follows other cashierless tech platforms like Amazon’s Just Walk Out, which showed up in Dallas airport earlier this year.

The embrace of cashierless tech is part of a broader exploration by airports of food tech. In recent years we’ve seen airports roll out delivery robots, pizza robots, and coffee robots, to name a few, as well as next-generation vending machines. For JFK, the rollout of Camden Food Express follows the October launch of a multi-brand automated retail center created in partnership with Hudson.

Carrefour Teams With AiFi to Launch Cashierless Convenience Store in Paris

French retail giant Carrefour announced today the company has teamed up with AiFi, a maker of machine-vision powered checkout tech, to launch a cashierless convenience store called Carrefour Flash.

Unlike Amazon Go or other cashierless platforms that require an app, smart shopping basket, or biometric check-in, AiFi’s technology utilizes a network of cameras on the retailer’s ceiling that monitors a shopper as they move through the store and pick items up off the shelves for purchase. The computer vision’s AI creates a keypoint tracking system that creates a unique digital avatar for each customer. The system identifies each avatar by measuring the unique distance between the customer’s elbow and their hand. Because the system doesn’t require a unique biometric identifier such as a palm, facial or retinal scan, it ensures customer privacy despite using biometric tracking.

As the customer picks up items around the store, the AiFi system creates a virtual shopping cart. The system utilizes a network of 60 HD cameras and over 2000 sensors built into store shelves to track a shopper’s activity and assign it to their avatar. Once done, the customer walks up to a payment terminal to see their shopping basket and total bill within a few seconds.

This move by Carrefour is just the latest example of a retailer embracing tech that frees shoppers of checking out via a cashier. The wave of cashierless shopping formats, which kicked off in earnest with Amazon’s launch of their Amazon Go store in Seattle in early 2018, has only picked up steam over the past year and a half. One reason for the surging interest is the growing expectation from customers for low-contact ways to shop during the pandemic. The other primary driver is persistent labor shortages as food retailers deal with the high turnover of frontline workers; cashierless store concepts give them a way to operate without hiring and training new cashiers.

The Carrefour innovation team incubated and fine-tuned the new concept over the past year at the company’s headquarters in Massy, France. At launch, the new Paris store will have a total of 900 items for sale.

You can get a sneak peek of Carrefour Flash in the video below:

AiFi x Carrefour: Shopping in a flash with Carrefour Flash 10/10

Javits Center Opens Up Cashierless Cafe Powered by Amazon Tech

There’s a new cashierless checkout cafe opening at the Javits Center convention center in New York this weekend, and it’s going to be powered by Amazon’s Just Walk out technology.

According to press materials sent to The Spoon, the new Fresh and Fast cafe lets users swipe their credit card to gain entry, upon which they can grab the pre-packaged items they want and leave. There’s no need to checkout and the bill is automatically charged to their card.

More important than the actual opening of the cashierless store is the fact that Amazon is powering it. Amazon kicked off the whole cashierless store movement with the launch of its Amazon Go stores back in 2018. Since then, a number of startups such as Grabango, Trigo, Zippin and AiFi have sprung up to offer their own cashierless checkout services. This year in particular has seen a lot of activity in the cashierless checkout space with funding pouring in from investors and new cashierless stores opening.

But as all these companies duke it out with each other to win contracts to retrofit retailers’ stores, the looming threat in the background is Amazon licensing out its own cashierless solution. The opening of Fresh and Fast at Javits follows Hudson News opening up an Amazon-powered cashierless store at the Dallas Love Field Airport in March of this year. Much like IBM was to the business PC back in the 80s, could Amazon do the same with its cashierless checkout tech today? Will “you don’t get fired for buying IBM,” become “you don’t get fired for licensing Amazon’s cashierless checkout?”

The analogy is a little different because with its massive online business, Amazon takes revenue away from brick-and-mortar retailers. So real world store brands may not want to give Amazon more money by licensing its technology. But at the same time, Amazon’s technology has proven itself in public longer than its competitors. The sheer size and staying power of Amazon could actually be an incentive for retailers to pick Amazon’s cashierless checkout technology over younger startups. Retailers know Amazon’s technology works and that the company isn’t going to disappear overnight.

For those in NYC that want to check out Fresh and Fast, it’s located on the north concourse of the Javits Center.

Mashgin’s Cashierless Checkout Tech now in Use at Nearly 500 Locations

Mashgin, which makes a cashierless checkout kiosk, announced today that its technology is now in use in nearly 500 locations worldwide and that it has processed roughly $100 million in sales transactions.

Unlike other players in the cashierless checkout space that are relying on in-store camera installations or smart shopping carts, Mashgin’s solution uses a countertop device that can sit anywhere in a store. Shoppers place items on the device where cameras and computer vision identify all of the products and tally up the bill. Up until now, Mashgin accepted credit cards for payment, but the company also announced today an integration with Glory to enable contactless acceptance of cash payments as well.

I spoke with Jack Hogan, Vice President of Partnerships at Mashgin by video chat this week. He said the sweet spot for Mashgin’s technology is in places like sports stadiums and convenience stores — locations where people are grabbing 1 – 10 items and want to get in and out of the store quickly.

In addition to identifying consumer packaged goods, Mashgin’s technology also identifies plated foods in settings like cafeterias. Users place there tray of food on the Mashgin device and the cameras can identify everything on the plate and charge accordingly.

How does Mashgin touchless self-checkout change the checkout experience at Delek?

Cashierless checkout has been one of the big news stories of 2021, as the pandemic accelerated retailer’s plans for more contactless shopping experiences. Throughout the year we’ve seen a number of cashierless checkout store launches with startups around the world including Zippin, AiFi, Imagr, and Trigo.

Hogan said that even though the pandemic has pushed retailers into more human-free checkout solutions, that’s not the biggest concern from partners. “The number one thing people have said is speed,” Hogan said, “Get in and out as soon as possible.” With cashierless checkout, retailers are able to kill two birds with one stone, providing line-free speed with a contactless experience. Mashgin said that deployments of its checkout kiosks grew more than 100 percent in 2021 and can now be found in convenience stores, airports and sporting arenas such as Mile High Stadium and Madison Square Garden.

Though the cashierless checkout space is crowded, Mashgin’s most direct competitor at this point is Caper. In addition to making smart shopping carts, Caper debuted its own computer vision-powered countertop kiosk last year. The small footprint of devices like Caper’s and Mashgin’s could prove attractive to c-stores and other locations where consumers aren’t buying a lot of stuff and want to get in and out of the store quickly. A countertop device doesn’t require retrofitting a store with cameras or buying new shopping carts, and can be set up with easily at a checkout stand.

It’s not hard to imagine that as part of the growth of cashierless checkout over the coming years, we’ll be seeing more players offer a similar type of kiosk as well.

AiFi Retrofitting Two More Loop Neighborhood Stores with Cashierless Checkout Tech

AiFi announced today that it is adding its cashierless checkout technology to two Loop Neighborhood store locations in California, starting in the San Francisco Bay Area. The deal expands on an existing partnership that saw the two companies opening a fully autonomous gas station NanoStore in Campbell, California in 2019.

AiFi retrofits stores with cameras to create a computer vision-based cashierless checkout system, allowing customers to walk in, grab what they want, and leave, getting charged automatically on their way out. For these new Loop Neighborhood stores, customers will use the AiFi app to scan a QR code upon entering or leaving the store so they can skip the checkout line.

AiFi x Loop Neighborhood: Autonomous stores in Silicon Valley

Cashierless checkout has been gaining momentum throughout 2021, with a number of startups getting funded and system installations going public. It’s been a particularly busy year for AiFi, which entered into a partnership with Dutch convenience store chain Wundermart that will eventually see 1,000 autonomous locations opened up. AiFi also partnered with Verizon to open a 5G-powered popup NanoStore at this year’s Indianapolis 500. Most recently, the company opened an autonomous NanoStore with the Polish convenience chain Żabka.

But AiFi isn’t alone in advancing autonomous retail this year. Zippin has opened up a store in the Barclay’s Center in New York. Trigo is opening cashierless checkout with the Rewe grocery chain in Germany. And Amazon opened up its first full-sized cashierless checkout grocery store in Washington state.

There are a few reasons for all of this accelerated interest in cashierless checkout. First the pandemic (which hasn’t gone away) is pushing retailers to reduce the amount of human-to-human interaction in their stores. Cashierless checkout not only removes a human cashier from the shopping equation, but also means customers don’t have to stand in line next to each other. Additionally, cashierless checkout can benefit the retailer with more real-time insight into shelf inventories. Cameras and sensors keep tabs on what people are picking up and putting back, so managers can identify shortages more quickly.

AiFi’s CEO recently told me that while there is a lot of news and excitement around cashierless checkout, mainstream adoption is still about a decade away. Which means we’ll be writing about similar store openings for a long time to come.

AiFi didn’t disclose exactly where the new cashierless Loop stores will open, but if you’re in the Bay Area and stumble across one, be sure to tell us about your experience with it!

Shopic Raises $10M for its Clip-On Smart Cart Cashierless Checkout Solution

Smart shopping cart startup Shopic announced today that it has raised $10 million in equity funding. The round was led by Claridge Israel, with participation from existing investors Entrée Capital, IBI Tech Fund, and Tal Capital. This brings the total amount raised by Shopic to $21 million.

The Tel Aviv, Israel-based Shopic creates cashierless checkout retail experiences through its a device that clips on to the handles of existing shopping carts. The Shopic device has cameras and a touchscreen, and uses computer vision to recognize products placed inside the cart. The Shopic system keeps tally of everything in the cart and ties in with a store’s POS so customers can skip the checkout line and get charged automatically upon leaving.

Shopic also promotes its smart carts as advertising vehicles and real-time inventory management systems. In addition to presenting an ongoing receipt as people shop, the touchscreen can also display customized digital promotions and ads based on data such as a customer’s shopping history. Because Shopic’s system is keeping track of what items are placed in the cart (and taken out) and when, it also provides real-time inventory insight as well as information about how customers shop.

The cashierless checkout space has seen a ton of funding and installation activity around the world so far this year. There are a number of solutions coming to market including retrofitting stores with cameras (Trigo, Grabango) and smart shopping carts (Caper, Veeve). Even Shopic’s very specific sub-section of turning existing shopping carts into smart carts is getting crowded, with other players such as SAI, WalkOut and Nomitri vying for grocery retailer dollars as well.

All of this action illustrates how adoption of cashierless checkout is certainly accelerating, thanks in part to its contactless nature and fears stirred by the pandemic. But despite all the funding and the momentum, it will still be awhile before it crosses over into the mainstream. I recently spoke with the CEOs of cashierless checkout startups Trigo and AiFi. The Trigo CEO believes we’ll see cahierless checkout options in every major city of the world as early as next year. That could mean there’s just one store offering it, however. AiFi’s CEO said we’re about a decade away from cashierless checkout becoming mainstream.

In its press announcement today, Shopic said that it is already deploying solutions with major grocery chains around the world, and will use its new funding to accelerate commercial activities and expand its team.

AiFi and Trigo CEOs Weigh in on When Cashierless Checkout Will Go Mainstream

The cashierless checkout space has been on fire this year. Whether its new companies coming out of stealth, raising money or announcing partnerships, there has been no shortage of news coming out of the space.

Despite all of this activity in cashierless checkout, we are still very much in the early stages of the technology. If you want to experience the joy of simply walking into a store, grabbing what you want, and walking out while a system automatically charges your account, you need to live in a pretty major metropolis. Even then you have to seek such a store out, as autonomous stores are still very few and far between.

So for most of 2021, we’ve been in the ramping-up phase of cashierless checkout: debuts, funding, initial retail agreements. When will we get to the practical part, where cashierless checkout becomes mainstream? It’s a question I asked during two separate video chats with the CEOs of AiFi and Trigo.

AiFi is one of the startups that’s been making waves this year. It announced deals with European retail brands Wundermart and Żabka, and set up one of its pop-up, cashierless NanoStores at the Indianapolis 500 with Verizon that ran entirely on 5G. When asked for a timeline, AiFi CEO Steve Gu said, “We are on the cusp of this huge revolution.” He continued, “I think a decade is a very good number. Ten to fifteen years ago smart phones weren’t really a thing. [Cashierless checkout is] similar to smart phones, give it another ten years.”

Trigo was among the first players outside of Amazon to start building a cashierless checkout system. The company recently announced a partnership and strategic investment from German supermarket chain REWE. Trigo is also working with UK store Tesco, and Israeli supermarket chain Shufersal. I posed the same question to Michael Gabay, Trigo’s Co-Founder and CEO. He responded, “Now retailers are starting to plan their rollout. In two years there will be hundreds of stores. Next year you will find autonomous stores in any major city around the world.”

So we have two different timelines, but I think both are saying basically the same thing. We’ll continue to see more autonomous store openings around the world over the next couple of years, but we won’t reach a more mainstream point for a while. This is understandable, given the complexity of the technology, the new paradigm it creates for consumers and the rate at which large food retail chains often move. Besides, good things like cashierless checkout, come to those who wait.

We Need to Talk About Cashierless Checkout (Again!)

Since we just held a Spoon event this week focused on reducing waste, I thought it appropriate to recycle my headline from earlier this year: We Need to Talk About Cashierless Checkout. I’m not just being lazy, I think we legitimately need to talk about cashierless checkout (again) because so much has happened since the first time I said it — and a lot happened just this week!

Let’s start by reviewing the relevant Spoon headlines since the first time I ran that headline in February:

In the last four months, we’ve written nine cashierless checkout stories, which means that roughly every two weeks, we’re seeing sizeable news in the space. But it’s not just the number of stories. Scratch beneath the surface and some trends emerge.

Funding
There are four funding stories for four companies at different stages, operating in different locations around the world. Based in Portugal, Sensei’s round was a Seed round. Israel’s Trigo got a strategic investment from German grocer REWE. Here in the U.S., Grabango’s haul was a later-stage sizeable Series B. And Zippin, which is based in the U.S. but is powering stores in the U.S., Brazil, Japan and Russia, has turned to equity crowdfunding after previously raising institutional money. I wouldn’t call the cashierless checkout funding environment “frothy” yet, but the sustained level of activity shows that investors are interested in emerging an established solutions.

Different Approaches
Beyond the funding, look at the variety of cashierless checkout startups coming to market. SuperSmart, Imagr and WalkOut all do some type of smart shopping cart. Trigo, Grabango and now Amazon retrofit full-sized grocery stores with cameras and computer vision to achieve frictionless checkout. Zippin and AiFi focus on smaller convenience and pop-up stores. In other words, there is a lid for every pot. Retailers will have a number of cashierless checkout options to choose from that suits them.

Europe
While cashierless checkout spots are opening up across the globe, Europe is becoming a particular hotspot of activity. Imagr opened an office in Amsterdam. Sensei is in Portugal. In addition to its funding, Trigo is launching a store with REWE, and is also a partner/investor in UK-based Tesco. AiFi has partnered with Polish convenience chain, Żabka. AiFi is launching a thousand stores with Dutch retailer Wundermart. And not to be left out, Amazon opened up a location in London.

Sports
This is admittedly a small part of the overall picture, but both Zippin and AiFi launched small convenience stores at sporting venues. Zippin opened its third stadium location, this one at Barclays Center in New York, while AiFi partnered with Verizon to open a small pop-up store at the Indianapolis 500.

As I discussed back in February, there are a couple of main drivers of all this cashierless checkout news. First is the pandemic, which pushed retailers into looking for more contactless retail environments. In addition to removing a human cashier/vector of transmission from the equation, cashierless stores keep customers from congregating in line and reduce the amount of time they spend inside.

Another factor, however, is Amazon, which kicked off the whole cashierless checkout trend with its Go stores three years ago. Since then Amazon has only ratcheted things up with its smart Dash shopping carts and just this week, showed it can scale its cashierless checkout to a full-sized grocery store. Amazon’s constant drive to innovate is forcing other retailers to do the same and accelerate their own cashierless plans.

In other words, we’ll need to talk about cashierless checkout a few more times before the year is over.

More Headlines

InnerPlant Raises $5.65M to Turn Plants Into “Living Sensors” and Mitigate Crop Loss – Agtech company InnerPlant, which is changing plant DNA to create “living sensors” that mitigate crop loss, has raised $5.65 million in pre-seed and seed funding,

Upcycled Food Association Launches Open Enrollment as Upcycling Momentum Grows – This week, the Upcycled Food Association announced that it had opened the doors for anyone who wants to apply for certification.

There’s More to Food Waste Innovation Than Tech, According to ReFED’s Dana Gunders – Dana Gunders, the Managing Director and a founder of ReFED, kicked off The Spoon’s recent event by asking two important questions related to food waste: What is innovation, and what is the problem we’re trying to solve with it?

Cashierless Checkout Startup Trigo Gets $10M Strategic Investment from REWE

Israel-based cashierless checkout startup Trigo has received a $10 million strategic investment from German supermarket chain Rewe. TechCrunch was first to report the news and also confirmed that Trigo has raised $104 million to date.

Trigo is one of the many startups looking to bring cashierless checkout to grocery retail. The company’s technology relies on cameras, computer vision and artificial intelligence installed in stores to keep track of what shoppers pick up and keep, charging them automatically upon exit.

That REWE is now an investor in Trigo is not a surprise, as last month the two companies announced a partnership to create a cashierless checkout store in Cologne, Germany. This is actually the second large European grocery chain to partner and invest in Trigo. In October of 2019, UK-based grocer Tesco made an undisclosed strategic investment in Trigo as part of their partnership. Trigo also has a partnership with Israeli grocery chain Shufersal, though there is no investment as part of that relationship.

It’s only Wednesday, and it’s already been a monster news week in the cashierless checkout space. Amazon announced it was adding its Just Walk Out technology to its new full-sized grocery store opening in Bellevue, Washington this week. This 25,000 sq. ft. space will be the largest implementation yet of Amazon’s cashierless checkout system. Elsewhere, Zippin partnered with American Express to open up a small convenience store inside the Barclays Center in New York, and AiFi partnered with Polish c-store chain Żabka to launch an autonomous NanoStore.

The cashierless checkout sector was already enjoying a strong start to the year with numerous funding announcements and retail partnerships. As grocers and convenience stores continue to explore more contactless forms of retail, we’ll see even more news as adoption of cashierless retail accelerates.

Zippin and AiFi Announce New Cashierless Checkout Store Locations

It’s not even noon pacific time as I write this and it’s already been a day packed full of cashierless checkout news. Things kicked off when Amazon announced a new full-sized grocery store using its Just Walk Out technology, and that was quickly followed up by Zippin and AiFi talking about newly launched cashierless checkout stores. All of these moves show that momentum for the cashierless checkout space that began earlier this year seems to be continuing unabated.

First let’s start off with Zippin, which said today it has opened up a new autonomous store in the Barclays Center in Brooklyn, New York, home of the Brooklyn Nets (the news was first reported by the Sports Business Journal earlier this month). What makes this store a little different from the ones Zippin previously opened in venues like Mile High Stadium and Golden 1 Center is the exclusive partnership with American Express. According to the Zippin blog post, the new store, which will sell an assortment of beverages, snacks and merchandise, is only open to American Express cardholders.

Cashierless checkout stores at sporting events is an alluring concept. The ability to walk into a store, grab what you want and leave without standing in line means you spend less time out of your seat and more time watching the action. With sporting events are just starting to come back, cashierless checkout also provides contactless retail experience. Given all that, it’s cool that AMEX is helping push the technology forward, but it’s a bummer that it’s only available to its cardholders. Such exclusivity reinforces digital divides and only provides the convenience of autonomous retail to the haves, while the have nots can go wait in line with everyone else.

Elsewhere, fellow cashierless checkout startup AiFi announced today that it has partnered with Polish convenience store chain Żabka to launch a cashierless checkout store in Poznan, Poland. AiFi’s announcement is on the opposite end of the spectrum from Amazon in that the autonomous Żabka location will be one of AiFi’s 210 sq. ft. NanoStores. These NanoStores are essentially pre-fab shipping containers that can be shipped and set up just about anywhere. Future AiFi-powered Żabka autonomous stores will be a combination of NanoStores and retrofitted Żabka micro markets.

AiFi has partnerships with 15 store brands internationally, including Choice Market, Carrefour, Loop Neighborhood and Wundermart. Earlier this year, Wundermart said it plans to launch more than a thousand cashierless stores using AiFi’s technology.

While cashierless checkout hasn’t crossed over into the mainstream yet, today’s flurry of activity in the space further illustrates that such a time is not that far away.

Amazon Opening Full-Sized Cashierless Checkout Grocery Store

Amazon announced today that its new Fresh grocery store opening this week in Bellevue, Washington will feature Amazon’s Just Walk Out technology. This is the first implementation of Amazon’s cashierless checkout technology in a full-sized grocery store.

The grand opening for the new Amazon Fresh is Thursday, June 17 at the Bellevue Factoria Mall. To use the new cashierless checkout technology, users scan their Amazon app or their palm (if they’ve signed up for Amazon One payment), or they insert a credit card into a turnstile upon entering. As customers shop, cameras and sensors automatically keep track of what they pick up. When it’s time to go, instead of standing in a checkout line shoppers scan their app, palm or insert their credit card into a turnstile to exit. The Just Walk Out technology tallies up the total and automatically sends the receipt.

Amazon kicked off the whole cashierless checkout movement with the launch of its first Amazon Go store back in January of 2018. Up until now, the technology has only been used in these smaller Go and Go Grocery store formats, and questions had hung over Amazon (and other players in the space) as to how big the system could scale, since most Amazon Go stores are 1,700 – 2,500 sq. feet. This new Fresh Market is 25,000 sq. feet — a significant leap for the technology. As the store size gets bigger, more cameras, sensors and computing power are needed to identify a huge number of SKUs while monitoring the actions of more shoppers.

The cashierless checkout space has been having a banner year in 2021. In the first part of the year, we saw startups emerge, funding news and partnerships formed. As we wrap up Q2, however, we are starting to see more news around larger-scale impelmention of cashierless checkout. Grabango, which has a deal with Giant Eagle, raised $39 million. Israel-based Trigo added German supermarket chain Rewe to its roster of clients. And now Amazon, which licenses out its Just Walk Out technology is in a full-sized store.

Part of the reason for all this activity in the cashierless checkout space is the pandemic, which had retailers looking for ways to reduce the amount of human-to-human interaction. Cashierless checkout reduces the number of staff interacting directly with other people, and keeps customers from congregating in checkout lines. Big supermarket chains, however, don’t move on a dime and need solutions that scale to thousands of stores immediately. We were probably already going to see a number of announcements from big retailers about cashierless checkout this year. But Amazon’s announcement today may accelerate those announcements as supermarkets look to keep Amazon at bay.