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Coronavirus

The Spoon team is working hard to bring you the latest on the impact of COVID-19. Bookmark this page for our full archive on the pandemic and how the food industry is embracing innovation to fight back.

On April 6th, The Spoon had a full day virtual summit on COVID-19 strategies for food & restaurants. You can watch all the sessions from our virtual strategy summit here.

You can also check out this COVID-19 resource page for food and restaurant industry.

December 24, 2020

2020: The Year the Ghost Kitchen Got Complicated

As an old saying goes, “Anything can happen, and most usually does.”

And it sure did happen in 2020 for the restaurant industry. Pandemic. Dining room shutdowns. Permanent closures at alarming rates. A seismic shift to takeout and delivery formats. More shutdowns. Complete uncertainty over the state of indoor dining coupled with growing panic over the state of the independent restaurant. 

Personally, I think it’s foolhardy to try and meaningfully condense what happened to restaurants in 2020 into a few hundred words. So as we close out this dumpster-fire of a year and head to 2021, I’ll pinpoint one part of the biz that’s been talked of constantly these last several months: ghost kitchens.

Right around the end of 2019, we were already fixated on the ghost kitchen. In a predictions piece I wrote at the time, I said, “This is part of the restaurant industry that will change rapidly over the next year as it becomes more commonplace among both restaurants and consumers.”

All that wound up being true in 2020, not because I’m some predictions wizard but because a global health crisis forced the restaurant industry into off-premises formats like takeout, delivery, and drive-thru. Because these formats don’t require a dining room to function, they are inherently suited to the ghost kitchen setting. Ghost kitchens, after all, were designed to serve to-go customers, typically those ordering through mobile apps and other digital properties. 

But one thing that was made clear in 2020: ghost kitchens are not the end-all, be-all savior of the restaurant industry. In fact, throughout the year, multiple restaurant industry figures raised questions about the commissary model in particular.  

Back in March, when COVID numbers were initially rising, former Kitchen United CEO Jim Collins cautioned restaurants to think hard about whether their business generated enough demand to justify the cost of a ghost kitchen operation. Similarly, Andy Wiederhorn CEO of Fat Brands, said in July that ghost kitchens “simply work better for brands that have existing fanbases” (a point he repeated at our ghost kitchen event earlier this month).

I bring up these reservations not to further cast a cynical shadow but to illustrate another important takeaway from 2020: that because there are still so many uncertainties for restaurants over the traditional commissary model, other forms of the ghost kitchen concept have emerged that make running an off-premises business more feasible for more types of restaurants. 

Over the last year, we saw the growing popularity of the so-called “dark kitchens.” These are underutilized kitchen spaces restaurants are using to fulfill their delivery and off-premises orders. Fat Brands is one notable example of a company using its own restaurants as dark kitchens for sister brands. Ordermark/NextBite, meanwhile, built out its business this year of pairing restaurants with unused kitchen space in order to deliver (literally and metaphorically) more meals from virtual restaurant concepts. Another great example is Hi Neighbor, a San Francisco restaurant group that had to close because of the pandemic. Its response was to use one of its shuttered kitchens to accept and fulfill delivery orders for its own virtual concepts. Hi Neighbor is just one local example of a trend happening nationwide.

In the second half of 2020 (right after Euromonitor predicted the ghost kitchen market would be worth $1 trillion by 2030), we saw massive amounts of investment dollars flow into the space, from Zuul’s $9 million fundraise to a $120 million investment in the aforementioned Ordermark to the $700 million raised by Reef. There were plenty of other financial milestones in between those figures.

Alongside those investments, even more formats emerged of what a ghost kitchen might look like and how it could become more efficient. ClusterTruck, which has operated a vertically integrated delivery business for years, teamed up with Kroger to turn the latter’s deli counters into a kind of ghost kitchen. More recently, Crave Collective opened in Boise, Idaho to show us what a fine-dining take on a ghost kitchen looks like. And the QSRs, finally got onboard, with everyone from Chipotle to McDonald’s unveiling new store formats that minimize or eradicate the dining room and are in effect their own version of a ghost kitchen.

The most unanimous takeaway of the year was this: the ghost kitchen, in its various forms, is here to stay. We may be inching closer to a widespread vaccine for COVID, but the restaurant industry has already completed the shift to off-premises-centric businesses. There’s no going back at this point.

Even so, we leave 2020 and enter 2021 with plenty more questions when it comes to how one best runs a ghost kitchen. What is the role of the chef — an artist, by rights — in this off-premise-centric new world? How long will ghost kitchen operations be tied to third-party delivery services increasingly bent on calling the shots for restaurants? What about the mounds and mounds of packaging waste being generated by all this innovation?

If 2020 was a year about making the ghost kitchen more efficient, 2021 should be about the role the ghost kitchen plays when it comes to the restaurants, chefs, drivers, and other people whose livelihoods are now tied to it.

December 15, 2020

Toast Launches a Winter Recovery Fund for Restaurants

Restaurant tech company Toast today announced a $35 million relief plan for restaurants as winter begins and the pandemic continues to disrupt normal operations. 

The Boston, Massachusetts-based company said today this “relief package” is in response to the status of the RESTAURANTS act, which is part of a larger stimulus plan and therefore currently stalled in Congress. Were it to pass, a $120 billion grant program would be available for those in the restaurant industry impacted by the pandemic. The point, however, is that it hasn’t passed yet, winter is here, and many restaurants are on the brink of permanent closure if they don’t receive assistance.

Toast’s Winter Restaurant Recovery Fund is not near the size of the $120 billion figure of the aforementioned legislation, but it could provide a temporary boost to restaurants in some areas. 

The fund is available to Toast’s current customers. Through it, restaurants can access funding they can put towards winterization (aka, making outdoor dining feasible in cold weather) and working capital needs. They will also receive a one-month software credit for their current Toast tech stack and complementary access to the company’s online ordering, payroll, and marketing products. Finally, restaurant customers will also be allowed to pass their one-month software credit on to another restaurant (that doesn’t have to be a Toast customer) facing greater hardships. 

According to the Toast website, restaurants do not have to take any extra steps in order to activate their one-month credit. For the funding portion of this relief package, restaurants will need to apply.

Toast has been quick to respond to restaurant industry needs brought on by the pandemic. In March, just as COVID numbers were rising and businesses closing, the company launched an initial relief plan and, like others, eliminated software fees for restaurant customers. Over the last several months, it has also released a slew of new products and features geared towards native delivery and contactless order/payments. 

The restaurant industry in all likelihood stills need major assistance from Congress. (Honestly, it probably just needs a bailout.) In the meantime, assistance packages like those from Toast and other restaurant tech companies are able to provide some breathing room and help businesses keep the lights on one more week.

December 13, 2020

‘Just Do What Domino’s Did’ – Takeaways From The Spoon’s Ghost Kitchen Deep Dive

It’s our weekend restaurant tech news wrapup. You can subscribe to our newsletter here to get this delivered to your inbox.

And now for some final thoughts on The Spoon’s ghost kitchen event, which we held this past Wednesday.

For the (virtual) event, we gathered restaurant operators, tech companies, ghost kitchen infrastructure providers, and thought leaders together to discuss not just the promise ghost kitchens hold for restaurants, but also the realities those businesses must face when using this model.

Last week, I covered a couple of the major points made at the event around building a virtual restaurant brand and the risks of relying on a 100-percent delivery-only operation. 

To top that off, here are a few more noteworthy points raised by event panelists and attendees throughout the day:

Ghost kitchens and virtual restaurants are here to stay. Many of the developments in recent months have been in reaction to the pandemic, but the ensuing focus on ghost kitchens, delivery, and virtual restaurants will stay long after vaccines have been administered. Huge numbers of consumers have found new ways to interact with food via online channels. Even when it’s safe to dine inside a restaurant again , those new behaviors will continue driving the industry towards the off-premises model.

There is a lot of under-utilized kitchen space out there. From extra space in existing restaurant kitchens to hotel facilities to coffeeshops not open during dinner time, plenty of kitchen infrastructure already exists for restaurants to turn into a ghost or dark kitchen operation. The benefit of this route, versus renting space for a commissary, is that restaurants can leverage fixed costs that are already there. For example, if you are running a virtual brand out of an unused part of your own kitchen, you’re not paying for additional electricity, staff, or equipment. As restaurants plan for off-premises orders and virtual brands, they should consider the infrastructure assets they already have as an important factor in determining how to approach the ghost kitchen question. 

Third-party delivery: Love it or hate it, we still need it. More than one panelist felt that, despite high commission fees, restaurants need third-party delivery services right now. Some went as far as to say the industry would have been decimated over the last nine months without them. Others said restaurants need third-party delivery services in the initial stages of an off-premises/ghost kitchen strategy because of the visibility these services are able to provide via their online marketplaces. 

However, restaurants absolutely must invest in their own native delivery platforms. After a restaurant has attracted an initial following on a third-party marketplace, the big challenge is converting repeat customers to one’s own website and getting them to place orders there. A good deal of marketing and communication has to go into this process, not to mention investing in actually building out that direct channel. Technologically speaking, this is very expensive, but numerous companies exist that help power the back end of native storefronts without demanding 30 percent of each transaction.

Just do what Domino’s did. Quote of the day goes to Lunchbox’s Nabeel Alamgir, who said, “The best thing you can ever do is just do what Domino’s did—invest in it 20 or 30 years before everyone else did.” Of course, he quickly followed up with some actionable advice about delivery and ghost kitchens. But his half-joking, half-serious comment also serves as a reminder and a call to action to the entire industry to keep on innovating, even — nay, especially — amid the uncertainty that has defined the restaurant biz in 2020.

Data :Full-Service Restaurants Are Still Flailing When It Comes to Sales

Apparently it was the week for new data on just how badly the restaurant industry is struggling right now, especially when it comes to full-service restaurants. Payments company TableSafe just released data that found transaction volumes at full-service restaurants declined to 50 percent of pre-pandemic levels in November after recovering 60 percent of pre-pandemic levels in October. 

These numbers follow those from Black Box Intelligence, which found same-store sales growth at restaurants at -10.3 percent, a 3.8 percentage drop from October’s year-over-year sales growth rate. Black Box Intelligence called November “the worst month for the industry since August based on year-over-year losses in sales and traffic.” Sales may continue their decline in the coming months, too.

Both those reports coincide with the National Restaurant Association’s recent letter to Congressional leadership that detailed the rapid economic decline of the restaurant industry and more or less pled for restaurant relief from Congress. 

All this data is also coming at a time when cities around the country are operating under indoor dining restrictions and cold weather has made outdoor seating a non-option for many. 

We’ve said many times before that continued focus on off-premises channels — takeout, delivery, drive-thru (where applicable) — should be a priority for restaurants, both as a short-term response to the pandemic and as a longer-term play. Off-premises channels won’t provide the same level of assistance as, say, stimulus relief or a bailout, but they can provide an avenue to extra revenue that, judging from the above data, is badly needed right now.

Restaurant Tech ‘Round the Web

Hand-hygiene system PathSpot this week announced an ongoing partnership with Opus, which makes a text-based training tool for employees. Together, the two companies will provide a more comprehensive onboarding and training program for restaurants using PathSpot’s device in their stores. 

Can’t go out for a holiday steak? Restaurant chain Ted’s Montana Grill will deliver it to you via its new Butcher Shoppe service. Customers can buy bison and premium beef as individual steaks, fresh grind, and specialty boxes via the new e-commerce site. All orders arrive fresh the next day.

Guardian writer Oliver Holmes got a chance to head over to The Chicken, a restaurant in Israel that happens to be the world’s first location for testing cell-based meat in a restaurant setting. Check Holmes’ review of his experience and the food here for a meaty (sorry, not sorry) weekend read.

December 9, 2020

Survey: Restaurant Industry in ‘Free Fall,’ 10,000 Closures in Three Months

The National Restaurant Association sent a letter to Congressional leadership this week sharing new survey findings on the state of the restaurant industry as it continues to navigate the pandemic. The Association’s letter didn’t mince words: “What these findings make clear is that more than 500,000 restaurants of every business type—franchise, chain, and independent—are in an economic free fall.”

The Association conducted a survey of 6,000 restaurant operators and 250 supply chain businesses from Nov. 17-30 of this year. Among its findings are:

  • Eighty-seven percent of full-service restaurants, including chains and independents, reported an average drop of 36 percent in sales revenue. Equally disconcerting is that 83 percent of full-service operators expect sales over the next three months to be worse.
  • Costs have not fallen, despite declining sales. Over half, or 59 percent, of operators said their total labor costs (as a percentage of sales) are higher now than before the pandemic. 
  • At the same time, 58 percent of chain and independent full-service restaurants expect more furloughs and layoffs “at least the next three months.”

The letter topped off this bleak serving of news with some numbers on the state of closures around the restaurant industry. As of right now, more than 110,000 restaurants in the U.S. have closed permanently or are closed for the long term. The majority of those were established businesses that, on average, had been open at least 16 years. Others had been open at least 30 years.

“For nearly nine months, restaurants—our nation’s second-largest private sector employer—have been in an economic free fall as a result of mandated closures and capacity limits due to the coronavirus pandemic,” states the letter, which was written by Sean Kennedy, the Executive Vice President of Public Affairs for The Association.

Further down in the letter he adds that, “for every month that passes without a solution from Congress, thousands more restaurants across the country will close their doors for good.” 

As The Association’s letter suggests, the restaurant industry faces a bleak few months as more cities face restrictions and outright bans around indoor dining and cold weather makes patio seating unfeasible. The letter urges lawmakers to “reach agreement on a compromise coronavirus relief package for our industry and employees, our suppliers, and the communities that rely on the strength of the industry.” 

Congress is trying to pass a stimulus compromise before the end of the year that would pump an additional $300 billion into the Paycheck Protection Program for small businesses. The bipartisan $908 billion proposal is something of a last-ditch effort to get more aid and unemployment benefits to restaurants and other small businesses. 

Moving away from the dining room and to more off-premises channels, such as takeout, has added incremental revenue for restaurants (with varying levels of success). However, The Association’s letter more or less states that without a large-scale measure like a relief package from Congress, the situation will get worse, not better, in coming months, with more restaurants will closing their doors forever. 

December 6, 2020

Requiem for the Dining Room

Welcome to our weekly restaurant tech newsletter. Sign up today to get updates on the rapidly changing nature of the food tech industry.

At one point most figured it would take about five to 10 years for off-premises to become the industry-wide norm in the restaurant biz and for QSRs to change their store formats accordingly. Instead, those changes around restaurant store formats have unfolded in a matter of months and are soon to be everyday realities.

Ever since Burger King unveiled a new store design with space-saver kitchens suspended over drive-thru lanes and conveyor belts handing food to customers, we’ve seen a non-stop stream of announcements from fast-casual and QSR restaurant with similar plans. Two more chains joined the list this week — El Pollo Loco and La Madeleine. But rather than simply list the new features slated for those brands’ revamped store formats, it’s now worth our while to comb through all the major announcements in this realm and find the common denominators driving these new store formats. There may be a lot of unknowns in the restaurant industry right now (aka everything), but the following developments give us a pretty good hint at some certainties for the future.

With the biz going virtual at a blinding clip, it’s only natural that future store designs will have a smaller physical footprint. From the aforementioned Burger King to El Pollo Loco, more brands are significantly reducing the size of their dining rooms or getting rid of them altogether. The fast rise of ghost kitchens, which cater to takeout and delivery orders only, is partly responsible for this trend. The pandemic and ongoing lockdowns across the country are an even bigger driver, and one that’s accelerated the timeline of these smaller store formats.

But of all the concepts fast becoming the norm for QSRs, it’s the multiple-drive-thru-lane scenario — that is, stores are being designed with double and triple lanes (or more) to accommodate the uptick in customers. KFC, McDonald’s, Chipotle, El Pollo Loco, and Shake Shack are some of the top names on the list of restaurant chains literally expanding their drive-thrus. La Madeline is actually adding drive-thru for the first time, and Dunkin’ was doing the whole multi-lane concept long before the pandemic. There’s a good reason for the widespread emphasis on this particular format: with the pandemic keeping us out of dining rooms and in our cars, the length of time one spends waiting in the drive-thru is getting longer.

Anecdotally speaking, I’ve visited three drive-thru lanes in the last week where the wait time was longer than 20 minutes. (Joke’s on me for staying in line that long.) More lanes, some of them dedicated to mobile order customers, will go some way to alleviate this problem. More commonly used developments, like extra parking spaces for curbside pickup and geofencing technologies, could also reduce some of the drive-thru congestion.

Meanwhile, predictive selling technologies aren’t widespread at the moment, but they will be. McDonald’s was first to put this concept — which involves using AI, machine learning, and other tech to analyze customer preferences and upsell relevant items — on the industry’s radar when it acquired Dynamic Yield. Over the last few months, Restaurant Brands International, which owns BK, Tim Horton’s, and Popeye’s, announced plans to use something similar in its drive-thrus, and KFC has hinted at using AI as well.

While predictive selling tech doesn’t directly alter store formats, it expedites channels like pickup and the drive-thru, which are integral parts of the QSR of the (near) future. It’s also a good example of how technology will influence the physical restaurant going forward. Tech that makes off-premises channels faster and more efficient will help drive more sales through those channels. That in turn will make those off-premises channels more valuable than their dining room counterparts, both now, during lockdowns, and long into the next decade. That makes these new developments in store formats less of a trend than a really big step into the restaurant industry’s next version of normalcy.

Upcoming Event: The Ghost Kitchen Deep Dive

Is now the right time to adopt a ghost kitchen strategy? The epic fallout of the restaurant industry suggest yes, but before you take the plunge, there are many things to consider. How much will it cost? What kind of set up do you need? How do you scale a virtual restaurant business?

Join The Spoon on Dec. 9 to discuss these things and more at our latest virtual event, The Ghost Kitchen Deep Dive. Throughout the day, we’ll be joined by Reef, Kitchen United, Ordermark, Fat Brands, Wow Bao, and many other companies enabling big changes in the ghost kitchen space.

General admission is free. Register for a Gold Ticket and get special networking opportunities, a month of free access to Spoon Plus content, and exclusive live tours of some real-life ghost kitchen operations. 

Restaurant Tech ‘Round the Web

California imposed new stay-at-home orders for certain regions in the state late this week. Looks like it’s back to takeout- and delivery-only meals for Golden State restaurants for the foreseeable future.

Uber completed its $2.65 billion acquisition of Postmates this week, and the two companies have started to integrate their U.S. operations.

Restaurant tech platform Allset this week launched a new feature, Dietary Preferences, to its takeout and contactless dining app. Customers can add their dietary needs and preferences as well as any food allergies to their search to further refine results on the app.

December 1, 2020

Zuul Teams Up With Thrillist to Launch Rotating Ghost Kitchen

Ghost kitchen operator Zuul announced this week it has joined forces with lifestyle brand Thrillist to launch a “rotational ghost kitchen” offering delivery exclusives from top NYC chefs and restaurants. The program will run on Wednesday, Thursday, and Friday nights from Dec. 9 – April 16, according to a press release sent to The Spoon. 

A series of 10 different NYC restaurants will each hold a two-week residency offering exclusive delivery-only meal offerings made out of Zuul’s ghost kitchen facility in Manhattan’s SoHo neighborhood. The idea is to highlight the ghost kitchen concept — which quickly evolved from an optional add-on to a must-have for many restaurants — as an important element of the pandemic-era restaurant businesses. 

Zuul and Thrillist said in this week’s press release that the program is also a way to lend support to struggling restaurants as they fight to keep the lights on in the wake of new COVID-19-related restrictions. Full-service restaurants have been hit particularly hard over the last several months, since the experience they historically offer has been tailored to the dining room and their food does not always travel well. The Zuul/Thrillist program is meant to help these restaurants “reinvent” themselves to better fit into a restaurant biz centered on off-premises orders.

To that end, Thrillist will cover the costs for food ingredients, labor, packaging, and delivery for participating restaurants. Those restaurants will be able to take advantage of Zuul’s all-in-one ghost kitchen facility, which provides not only space to make the food but also the technical infrastructure to fulfill delivery orders. That in turn will let Zuul show its ghost kitchen concept to more restaurants, a wise move considering the company’s ambitions to expand across NYC.

Customers can order from these rotating ghost kitchens here. For the swag-lovers out there, all orders contain “a special kit” that includes a t-shirt designed by a local artist, a reusable cutlery set, portable wine tumblers, and an insulated bag. 

Speaking of Ghost Kitchens…

Register for our Ghost Kitchen Deep Dive event on December 9th. Tickets are limited, so better hurry!

November 24, 2020

Report: Restaurant Tech Company Toast Is Now Valued at $8B, Could IPO in 2021

Months after laying off half its staff, Toast has reached an $8 billion valuation, according to a new report from CNBC.

That new valuation, up from $4.9 billion in February of this year, is the result of a secondary sale Toast closed out last week. Through that deal, both current and former employees could sell up to 25 percent of their vested shares for $75 each. Toast said the deal was for up to 800,000 shares, totaling $60 million. 

It’s a big change from April, when the company cut 50 percent of its staff. In a letter to employees, CEO Chris Comparato said the layoffs were in response to “massive disruption” caused by COVID-19 that “hit the industry virtually overnight.” The move also called into question the value of restaurant tech in general, which runs the gamut in terms of providing businesses with products that deliver on ROI and those that are, as a friend of mine likes to say, solutions in search of problems. 

Toast has sat squarely in the middle of those two extremes for a long time. Once offering just a humble POS system, the company has over the years  added payroll and team management, email marketing capabilities, and a massive list of third-party integrations. There were plenty of valuable uses for the Toast ecosystem, but that seemed to be part of the problem, too. One glance at the company’s sight shows how easily overwhelmed a restaurant owner or manager could get by the number of available options. 

Toast, however, seemed to grasp the idea that too many bells and whistles can be no good thing, and more recently (since the pandemic hit), the company’s new features have been focused on the most important area of the restaurant biz right now: making off-premises orders more efficient, faster, and of better quality. The company released a platform to process delivery orders in April. It has since also launched a “contactless” suite of products for ordering and payments. Nowadays, a restaurant could easily run an entire off-premises business using Toast’s platform. With more restaurants than ever adopting digital ordering and off-premises channels like drive-thru, curbside, and ghost kitchens, Toast’s recent focus on the to-go world could wind up being very fruitful for the company. Hence the $8 billion valuation.

CNBC noted that Toast’s rebound “has been so rapid” that investors on the secondary market have recently put in bids above the $8 billion valuation. People familiar with the matter who spoke to CNBC also said the company “is viewed as a potential 2021 IPO candidate.”  

November 24, 2020

Survey: More Than Half of Restaurant Sales Will be Digital by 2025

Digital sales will make up more than half, or 54 percent, of all quick-service and limited-service restaurant sales by 2025, according to new survey numbers from market research firm Incisiv. That’s 70 percent higher than pre-COVID estimates, the firm notes.

That projected growth isn’t hard to understand. It’s been an all-out dumpster-fire of a year for restaurants, with hundreds of thousands of restaurants permanently shuttered and billions of dollars already lost. Currently, restaurants across the country are reverting to off-premises-only models, which lend themselves more to minimal interactions between restaurant staff and customers.

But as we saw early on in the pandemic, even limited/quick service restaurants struggled to manage the sudden influx of takeout, curbside pickup, drive-thru, and delivery order channels. Bigger brands with money to burn and existing digital strategies have obviously fared better over the last eight months than those without many tech investments in place. As of July, Chipotle had increased its digital sales by over 200 percent thanks to the brand’s pre-COVID focus in that area. Another example is Starbucks, which as publicly said 80 percent of its orders before the pandemic were already for to-go channels.

Separately, Incisiv notes that while restaurant chains are making investments in tech, they are “not necessarily addressing the highest priorities nor the solutions that will deliver the best maximum ROI across diverse customer expectations.”

It’s a point we make all the time here at The Spoon. There are seemingly endless options for businesses when it comes to tech, but they’re not all equal in terms of the value they provide to a businesses trying to serve customers quickly, safely, and with the same quality they would get in the dining room. For example, the so-called “contactless” kits that address the in-dining room experience may become a staple of the future, but they can’t exactly add value when dining rooms are shut down. On the other hand, focusing tech investments on tools that will make digital ordering and fulfillment easier and cheaper should be a priority. To that end, Incisiv’s report urges restaurants to “make enhancements in digital tech.” Those that do, according to the report, “will be better positioned should another shutdown occur.” Which, if you hadn’t noticed, is happening as we speak.

As noted above some of the bigger QSR brands are clearly leading the charge when it comes to digital sales trends, but Incisiv says there is plenty of area for both growth and improvement. Customer satisfaction actually remains low in a few key areas. Only 40 percent of survey respondents were satisified with their pickup experience; that number drops to 25 percent for delivery. Half of guests prefer paying with a mobile wallet, but fewer than 20 percent of QSRs provide expanded payment options.

The survey found that “close to 70 percent” of restaurant chains have “stated their intent” to increase investments in mobile ordering. Over the long term, digital sales are expected to dip slightly once in-dining room service is resumed with some semblance of its former days. However, the return of the dining room won’t mean the end of off-premises, not if recent developments around condensed store formats and expanded drive-thru lanes are any indication. Incisiv also notes that share of delivery sales is expected to grow 23 percent by 2025 versus a pre-COVID forecast of 15 percent.

As the report notes, if all of this holds true, it will be QSR chains making the most progress in terms of digital ordering and setting the example for the rest of the industry. 

November 20, 2020

Everytable Raises $16M to Fight Food Insecurity With Delivery

Social-enterprise-meets-restaurant-business Everytable announced this week it had closed a $16 million Series B funding round to continue its fight against food insecurity. The round was led by Creadev with participation from Kaiser Permanente Ventures, Candide Group, Gratitude Railroad Ventures, Desert Bloom Food Ventures, and Kimball Musk. This round brings Everytable’s total funding to $18.5 million. 

Company founder Sam Polk started Everytable in 2015, after leaving Wall Street, with the idea of selling grab-and-go meals priced according to the neighborhoods in which they were sold. Everytable’s main mission was — and still is — to make nutritious meals accessible to everyone, regardless of their socio-economic bracket.

The Los Angeles-based company has since added a meal subscription service where users choose meals from a rotating menu. Everytable chefs prep the food in a central commissary kitchen, while the company’s delivery team delivers the food. Like grab-and-go items, meals are priced according to the area in which they are headed, so that affluent customers will pay a little more than those facing food insecurity.

Customers an also get meals from a number of Everytable’s own brick-and-mortar stores around Los Angeles.

That food insecurity affects one in eight Americans, according to data from Feeding America. Unsurprisingly, this lack of access to nutritious food has become an even more urgent issue since the pandemic hit. In response, and in addition to its retail efforts, Everytable has also been delivering meals to those most in need, including homebound elderly people, the homeless, and community college students who would ordinarily rely on their schools’ meal plans. The company said in today’s press release it has donated more than 4 million meals to Los Angeles residents, which has also led to the company’s scaling production from about 30,000 meals per week to 180,000.

Everytable says the new funding will help it expand throughout Southern California via new grab-and-go stores, partnerships with institutional foodservice outlets, and new postal codes eligible for the company’s subscription service.

For the holidays, the company is also currently running its Pay It Forward program, done in partnership with YWCA Greater Los Angeles and Genesis Motors, both of whom will match donations. Individuals can donate a meal for $6.50 or a care package with five meals for $29.00. The cost of delivering the food is included in the donation. 

November 19, 2020

Report: Prep, Cook, Automate – Where Tech Is Leading the Restaurant Back of House

Back-of-house processes in the restaurant tend to involve a lot more legacy hardware and closed-loop systems, which present significantly different challenges than those at the front of house. That in turn has created a slower innovation pipeline and less interest from investors. 

This report will examine current back of house processes and technologies as well as the drivers for innovation changing those things. 

 Back-of-house operations present a huge opportunity for tech companies and other startups willing to tackle the many problems that have yet to be solved in the space. Additionally, technological innovations in robotics, AI and machine learning will change the physical restaurant kitchen along with its labor needs and cooking and delivery systems.

This report is available to Spoon Plus members. To learn more about Spoon Plus, go here.

November 16, 2020

New Restaurant Restrictions Put the Value of Restaurant Tech to the Test

States and cities across the U.S. have imposed new restrictions and in some cases lockdowns that will once again shutter indoor dining. As they’ve done in the past, these restrictions once again call into question how restaurant tech can help restaurants pandemic-proof themselves and stay in business.

A stay-at-home order for Chicago residents goes into effect today. Restaurants must close by 11 p.m. each night and may only offer delivery, takeout, and outdoor seating. The city didn’t completely shutter indoor dining; it’s allowed so long as tables are within eight feet of an open window. But given Chicago’s typical wintertime temperatures, neither that nor patio seating will likely be popular options for diners right now.

New Mexico, and Oregon have imposed far tighter restrictions. Effective last week, Oregon restaurants and bars must return to takeout- and delivery-only service. New Mexico has similar restrictions as residents shelter under a two-week-long stay-at-home order.

Likewise, restaurants in Washington State and Michigan must halt indoor dining and stick to takeout and delivery models. Other states, including Minnesota and New York, have imposed curfews on restaurants, and for everyone, the threat of another lockdown looms large.

One difference this time around is that unlike in March, restaurants have more tools at their disposal when it comes to fulfilling off-premises orders. Since the early days of the pandemic, most restaurant tech companies have offered so-called “contactless” solutions that minimize human-to-human contact. Some parts of those packages, like QR-code-based ordering for the dining room, will be of little help right now, since there is no dining room in many places. But other features, such as software to power online order processing, could help restaurants fulfill takeout tickets faster and in a more organized fashion. Elsewhere, delivery integrators a la Chowly and ChowNow are now more widely used than in March and help restaurants manage delivery orders coming through multiple sales channels (DoorDash vs. Uber Eats vs. Caviar, for example). 

The option to go virtual is also more widely available. That point was underscored recently in the massive $120 million sum Ordermark raised for its NextBite platform, which pairs restaurants with kitchen space to help them develop and operate virtual restaurant brands. Along those lines, countless options for ghost kitchens have sprung up from the likes of Zuul, Virtual Kitchen, ShiftPixy, and many others. Still others, like restaurant chain Wow Bao, offer creative takes on the ghost kitchen/virtual restaurant concept that could benefit not only themselves but other local restaurants.

These and other tech solutions will undoubtedly help restaurants as they navigate new lockdowns and restrictions. The unknown factor is whether they will be enough. Big-name QSR brands have the deep pockets to turn their drive-thrus into digital innovation centers and reinvent their physical footprints, and restaurants with a certain level of demand will find ghost kitchens useful for pandemic-proofing operations. 

The indie restaurants will, however, struggle more than any other restaurant type. These are businesses that have neither the money to invest in sophisticated tech solutions nor the demand to justify a big ghost kitchen operation. Fee caps may help as far as delivery orders go: cities across the country have implemented mandatory caps on the commission fess third-party delivery services can charge these businesses, and if stricter lockdowns ensue, other municipalities may do the same. 

None of this guarantees a future for independent restaurants. One thing that hasn’t changed, not yet anyway, between previous spikes in the pandemic and this one is that off-premises remains a lifeline for restaurants, not the lifeline. Many restaurants still grapple with the fact that they were built — from the food they serve to the atmosphere they provide — for an on-premises experience. Developments to turn on-premises experiences into those suited for takeout and delivery are moving fast. Unfortunately, the pandemic is moving faster. Seen in that light, restaurant tech’s big priority right now should be helping smaller restaurants complete the transition from the dining room to the living room.

November 13, 2020

R-Zero Raises $15M to Make UV-C Tech More Accessible to Restaurants

R-Zero, a biosafety company that makes an IoT-connected UV-C system, announced this week it had raised $15 million in fresh funding. The round was led by DBL Partners with participation from Bedrock Capital and HAX/SOSV. R-Zero says the new funds will allow the company to ramp up production and deployment of its germicidal UV device, called Arc, and get it into a wider variety of locations including restaurants.

UV-C technology has been in use for over 100 years as a way to disinfect air, water, and surfaces. Historically, the tech been the territory of hospitals, but thanks to the COVID-19 pandemic, it is now making its way outside of clinical settings and into public spaces that at some point in the future could include everything from schools to restaurants to subway cars.

R-Zero, a company actually founded in the midst of the pandemic, is contributing to this development with its hospital-grade Arc device it says can destroy “over 99.99% of pathogens,” including human coronavirus, in a 1,000-square-foot space in under seven minutes.

The portable device is about 6.5 feet high and equipped with BLE, LTE, and GPS connectivity, allowing users to track  and monitor the device remotely via a smartphone — an important point, since UV-C is known to cause skin and eye damage and staff should ideally be out of the room before Arc kicks into its disinfecting cycle. Users can monitor the cycle via their phone and know when it is safe to re-enter the room. The company says in its FAQs that Arc should only be used in unoccupied rooms.

R-Zero’s fundraise comes at the right time. As one panelist noted during this year’s Smart Kitchen Summit, cleanliness and sanitization in restaurants is now “table stakes” for businesses, not to mention a major priority for customers. And while many restaurants remain closed or operating at reduced capacity, this emphasis on sanitization isn’t likely to dwindle, even after the pandemic subsides.

Bringing hospital-grade UV-C tech to local businesses is a relatively new concept, but R-Zero isn’t completely alone in the space. Veteran LED makes germicidal UV-C devices that are in some restaurants currently. Clean Air Systems is another such company. The latter says its technology can “kill 99.99% of Sars-COV2” and other airborne pathogens. 

R-Zero is currently in a number of U.S. restaurants, including Michelin-starred Atelier Crenn in San Francisco and restaurants under the Acme Hospitality group.

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