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Jennifer Marston

August 10, 2021

Q&A: Fat Brands’ Andy Wiederhorn Talks Virtual Dining, Delivery Adoption, and the Biggest Challenge for Restaurants Right Now

Fat Brands, parent company of Fatburger, Hurricane Grill & Wings, and others, was something of an early mover in the world of delivery-only and virtual restaurant concepts. The SoCal-based company, which owns several restaurant brands, was one of the first to trial delivery via third-party services. And when the pandemic hit last year and shut down dining rooms, Fat Brands was quick to respond by launching virtual concepts in its existing restaurant locations.

Since that time, the company has acquired the Johnny Rockets brand and completed merger with Fog Cutter Capital Group, among other milestones from the last year and a half. 

Fat Brands CEO Andy Wiederhorn will share his thoughts on digitizing a restaurant company in the pandemic era at The Spoon’s upcoming Restaurant Tech Summit on August 17. As a teaser, we recently got some high-level thoughts from him around the future of virtual restaurants, ghost kitchens, restaurant tech, and more. Full Q&A is below. And if you haven’t already, grab a ticket to the virtual show here.

This Q&A has been lightly edited for clarity.

The Spoon: What problem does FAT Brands solve for restaurants/the restaurant industry as a franchisor?

Andy Wiederhorn: One thing that’s especially exciting in today’s landscape is our multi-concept offerings. We make it efficient for franchisees to be able to operate a variety of concepts under the same umbrella under one franchisor. As a result, our franchisees are able to offer things like virtual restaurants out the back door of their anchor brand. Under other franchisors, this wouldn’t be permissible. 

What is the biggest change in terms of the restaurant industry’s approach towards technology as a result of the pandemic?

Delivery adoption has far exceeded what was an already impressive growth trajectory. The shift to online ordering also accelerated dramatically. This led to innovative changes in tamper-proof packaging, POS and more. There is still so much more to come regarding increasing speed of service, labor crisis relief, and overall margin improvement thanks to rising wages.  

Is the restaurant dining room going away for fast casual/QSR formats?

No. Are they evolving to accommodate digital users? Yes. These formats also need to evolve to accommodate virtual restaurant capabilities. At the end of the day, people want to go out to eat and, more specifically, want to eat and socialize in a dining room. If you look at restaurant sales today, it’s abundantly clear there is a strong demand for people to eat and socialize in restaurants. 

What is the biggest challenge for restaurants right now when it comes to digitization?

The biggest challenge for restaurants starts with finding the right POS system. Outdated POS makes it very difficult to implement exciting new technology as they don’t have robust systems to tap into API. New cloud-based systems allow for quick and easy pivots that lead to a comprehensive ecosystem encompassing delivery, loyalty, mobile payments, apps and more software solutions. 

What are you most excited about when it comes to the impact of restaurant technology?

I’m excited about restaurant technology enhancing dining experiences. I don’t think people want robots to replace good servers, but there are exciting opportunities to improve everything from speed of service to overall efficiency.  

What do you think the restaurant industry will look like in five years?

Five years from now, I think restaurants will be built upon the internet of things. Your POS talks to your grill, who talks to your fryer, who talks to your walk-in fridge, who makes an order to your potato supplier without a manager or cook having to lift a finger. 

August 10, 2021

Shiok Meats Acquires Gaia Foods, Will Add Beef to Its Cultured Meat Lineup

Shiok Meats, a company best known for its developments in cultured seafood, has acquired a 90 percent steak in Gaia Foods, according to Tech in Asia, which broke the news. Financial terms of the deal were not disclosed.

Through the deal, Singapore’s Shiok Meats will add “a variety of red meat products” to its roster, since the company will be able to draw on Gaia Foods expertise in developing cultured beef. Gaia, also based in Singapore is also developing cultured pork and mutton.

Both companies are targeting markets in Asia, including Singapore, Malaysia, Indonesia, China, Japan, Taiwan, India, and South Korea. Shiok Meats hopes to blend cultured beef and shrimp in order to create a product that can be used in a variety of dishes, from dumplings and noodles to spring rolls.

Shiok raised an undisclosed round of bridge funding last month that will go towards building out a production facility in Singapore. The company said at the time of the funding that it plans to launch commercially in that market by 2023 at the latest. Speaking to Tech in Asia today, company CEO Sandhya Sriram said Shiok Meats is ready to “power through to commercialization.”

Singapore is currently the only country in the world that has granted regulatory approval to sell cultured meat, and to just one company, Eat Just. Gaining its own approval — in Singapore and elsewhere — will be a major next step for Shiok on its path to commercialization. 

Beyond regulatory approval, Shiok Meats and every other company developing cultivated meat has a host of challenges to contend with before consumers can buy their products en masse at restaurants and grocery stores. Those challenges span everything from making cell lines more available to finding cheaper, less ethically hazy growth mediums, and educating the average consumer about what cultured meat actually is and why we need to consider it as a protein source in the first place.  

Gaia founders Vinayaka Srinivas and Hung Nguyen will lead the Shiok Meats technical team’s development process for cultured red meat products for the company moving forward. Meanwhile, Sriram told Tech in Asia that deals like this one will become “priorities” in the near-term future for the company.

August 9, 2021

AeroFarms Partners With Nokia to Build Out Drone Control and Other Indoor Ag Tech

Vertical farming company AeroFarms announced today an official partnership with Nokia Bell Labs to further develop the technology capabilities of its industrial-scale indoor ag operation. 

Currently, New Jersey-based AeroFarms uses a proprietary system that combines machine vision and machine learning technologies with the company’s agSTACK software, custom lighting, and aeroponics. The goal is to create an indoor farming environment where temperature, humidity levels, and other environmental factors are fully controlled, and where automation can take over some of the tasks around the farm.

According to today’s press release,  Nokia Bell Labs, which is the research arm of Nokia, will contribute its autonomous drone control and orchestration systems to the partnership as well as imaging and sensor tech and new AI capabilities.

These drones fly over the crops and autonomously image each plant to collect more data on overall plant health. AeroFarms CTO Roger Buelow said in a statement today that scientists and engineers have been working for two years to train these systems in plant biology.

From the press release:

“Nokia Bell Labs’ machine vision technology has enabled the most precise data capture yet, down to the level of individual plants, using leaf size segmentation, quantification, and pixel-based scanning to identify consistency and variation. Going beyond what even the human eye can perceive, this state-of-the art imaging technology enables the gathering of immense insights about a plant including its leaf size, stem length, coloration, curvature, spotting, and tearing.“

The end goal of all of this is to improve plant quality, nutritional profile, and taste, as well as crop yield.

To what extent drone imaging can help with that remains to be seen. So far, few indoor ag companies employ drones for any tasks on the farm, Finland’s iFarm being a notable exception. Earlier this year, the company announced a partnership with Sadarah Partners to build an indoor farm in Qatar that will include drone tech. 

AeroFarms and Nokia have worked together since 2020, testing the technologies with some of AeroFarms’ crops. As of today, the tech capabilities are “ready to scale” to all of AeroFarms’ crops as well as to the company’s forthcoming farms in Danville, Virginia and the Abu Dhabi in United Arab Emirates. 

 

August 9, 2021

Brightloom’s Adam Brotman Wants to Better Educate Restaurants on How to Use Their Data

One thing the restaurant industry has in abundance right now is data, and as more of the front and back of house get digitized, the amount of data will only grow. But unless you happen to be Starbucks, with deep pockets and lots of resources, making sense of all that data is, in Brightloom CEO Adam Brotman’s words, “a herculean feat” that most restaurants simply can’t afford right now.

Brightloom’s data-science-as-a-service platform aims to help restaurants including small- to medium-sized ones, make more sense of their data and get better insights from it via the company’s customer growth platform. With it, restaurants can organize their data to answer questions about who their customers are, how many customers they even have, what they’re buying, and how frequently they’re doing it, among others.

Brotman will be talking more about the importance of restaurant data at The Spoon’s upcoming Restaurant Tech Summit on August 17. As a teaser, we recently got some high-level thoughts from him around why data is important to the future of the restaurant and how businesses can better leverage it. Full Q&A is below. And if you haven’t already, grab a ticket to the virtual show here.

This Q&A has been lightly edited for clarity.

The Spoon: What problem does Brightloom solve for restaurants/the restaurant industry?

Adam Brotman: Brightloom provides restaurants of all sizes with the ability to develop an effective growth marketing strategy using the customer data they already have. At its essence, it is an intelligent marketing platform built around customer transaction data and powered by measurement and predictive modeling.

The Brightloom Customer Growth Platform (CGP) makes the secret sauce previously available only to giants like Amazon and Starbucks — data science and continuous optimization — available as a simple and affordable service to the huge segment of the market for whom the “build-your-own” option just isn’t a reality, especially now. With the CGP, restaurants can deliver personalized, relevant, and rewarding experiences to their customers that drive higher customer engagement and measurable business results.

We start with a brand’s existing data, we run it through our proprietary ML models and then the CGP provides insights and analytics around the brand’s digital customer base and digital business. Next, the CGP delivers smart segmentation that allows a brand to easily run a series of personalized marketing campaigns on their own channels.

What is the biggest change in terms of the restaurant industry’s approach towards technology as a result of the pandemic?

Last year, COVID-19 forced retailers and restaurants to digitize their operations seemingly overnight, and in turn, brands digitized a majority of their customer relationships. In fact, The Boston Consulting Group found that one-third of restaurants’ digital customers ordered online for the first time during the pandemic. With vaccine distribution well underway, signs of economic relief, and regional restrictions loosening, it’s paramount for restaurants to leverage technology in order to maintain these new digital relationships and drive sustainable revenue.

In the years leading up to the pandemic, brands have competed on customer experience. Now, the battlefront is moving squarely towards digital and omnichannel experiences. Restaurants have an opportunity to convert their new digital customer relationships into a highly effective customer growth strategy. 

What will happen to restaurants that don’t use this time to learn how to better leverage their data?

In short, they are going to be left behind. Restaurants are still reeling from last year’s disruptions, and we saw the pandemic force 100,000 restaurant closures in six months. The good news is there’s tremendous upside and potential for those who are able to adapt and take advantage of newly digitized customer relationships. The QSR, fast-casual, and casual restaurant segments have seen an uptick in purchase frequency for digital customers compared to non-digital customers. Relatedly, recent research found that more than 90% of customers who are fully vaccinated plan to continue to order online at least as often as they do now. Restaurants are sitting on a gold mine of first-party, transactional customer data. The key now is for them to harness it in a way that drives customer retention and sustainable revenue. 

What is the biggest challenge for restaurants right now when it comes to digitization? 

One of the largest challenges we see restaurants struggle with is how to best collate customer data and in turn take action on it. The reason it’s so difficult is because it requires brands to perform a couple of herculean tasks in sequence.

First, they must access and organize their customer data to create customer segments. That alone isn’t difficult, but when you look at it from another dimension — e.g., what product offer should I send this customer — it becomes exponentially more complicated. Virtually no business could afford the human-hours required to do it manually. Instead, brands must use an algorithm and predictive modeling to understand product offers by customer segments instantly across multiple dimensions. Building this algorithm takes data engineers, data scientists, and digital product experts, and most brands don’t have the teams or resources to build it in-house. 

What are you most excited about when it comes to the impact of restaurant technology?

For too long digital leaders have been misled with the notion of a golden customer record. The attitude that more data is better is false. Marketers spend more time collecting and cleaning data than acting on it.

We’ve now reached a pivotal tipping point that will redefine the future of digital experiences and how brands engage with their customers. The digitization of restaurants and the explosion of data and analytics around what customers want has opened seemingly endless possible avenues for digital marketers to explore, ideate, and create. From intuitive payment to streamlined ordering to tailored loyalty programs, I’m excited to see how restaurants will continue to elevate the dining experience for their customers.

What do you think the restaurant industry will look like in five years?

I predict we’ll see a couple of notable shifts. 

First, digital is here to stay and will only increase. Customers crave frictionless experiences. The accelerated shift to digital menus and mobile ordering and payment during the pandemic illuminated a new standard of customer convenience. If I can order ahead and arrange for curbside delivery with a few clicks on my phone, why would I ever return to waiting in line to order and pick up my food?

Second, we’ll see a rebalanced focus on customer retention relative to customer acquisition. It’s commonplace that loyal customers are almost always more profitable. Instead of over indexing on customer acquisition, restaurants will recalibrate their focus on driving sustainable revenue with existing customers based on historical transaction data.

August 6, 2021

Q&A: Copper Branch CEO Trish Discusses the Intersection of Technology and the Plant-based Food Movement

By some accounts, the QSR is headed towards a future where more of its menu is derived from plant-based alternatives to meat and dairy. Canada-based chain Copper Branch is one such chain leading that shift. 

The company’s franchise locations span Canada and are now making their way into the U.S. and other parts of the world. But bringing more plant-based food to QSRs is only part of the Copper Branch mission. Earlier this year, company CEO Trish Paterson talked about the company’s “triangular focus” when it comes to sustainability. The goal is to strike a balance between human health, animal welfare, and planetary health when it comes to food, packaging, operations, and everything else it takes to run a restaurant. 

Trish will join The Spoon at our upcoming Restaurant Tech Summit on August 17, where she and other panelists will discuss the current state of the restaurant industry and where it’s headed. As a teaser, we recently got some high-level thoughts from her around the future of the data-driven restaurant. Full Q&A is below. And if you haven’t already, grab a ticket to the virtual show here.

This Q&A has been lightly edited for clarity.

The Spoon: What problem does Copper Branch solve for restaurants/the restaurant industry?

Copper Branch: Our restaurant brand provides a 100% plant-based option to our guests in a fast casual format including takeout and delivery. We are also an incubator for new food innovators to launch their products in food service.

What is the biggest change in terms of the restaurant industry’s approach towards technology as a result of the pandemic?

Much more emphasis on third-party delivery apps and proprietary mobile app for geolocation and customer loyalty, and revamping of loyalty programs.

Can tech play a role in moving more people over to plant-based foods and a plant-based diet? If so, how?

By tracking and rewarding sustainability as part of loyalty program. Copper Branch is considering creating a leaderboard across the chain that will reward customers using algorithms to track sustainable metrics.

What is the biggest challenge for restaurants right now when it comes to digitization? 

Cost and maintenance of systems and technology.

What are you most excited about when it comes to the impact of restaurant technology?

Better data and rewarding guests for eco-friendly initiatives.

What do you think the restaurant industry will look like in five years?

There will be a surge in closings once the subsidies end — restauranteurs are focused on considering drive through and mobile pick up spaces for guests. There will be a stronger focus on touch-free technology (menus etc.). Due to labour shortages, there will be more focus on technology (robotics) for back of house and front of house, including self-serve kiosks, order from QR code at the table, etc.

August 6, 2021

DoorDash Users Can Now Add C-Store Items to Their Restaurant Orders

DoorDash this week launched a new feature, DoubleDash, that lets users bundle items from different businesses like convenience stores together into a single transaction. DoorDash customers can add c-store items to their original restaurant order and checkout with a single transaction and no extra delivery fees, according to a company blog post.

DoubleDash is currently available for 7-Eleven, Walgreens, Wawa, QuickChek, and The Ice Cream Shop. It is also available for orders placed at DoorDash’s DashMart convenience store operation.

Customers placing a restaurant order can look for the DoubleDash option to add items from these stores. Available stores are indicated on the app inside the DoorDash app. Theoretically, orders from these different stores and restaurants are supposed to arrive at the same time, though a line at the bottom of today’s blog post notes that “deliveries may arrive separately.”

In certain cities, DoorDash is also offering DoubleDash for local restaurants. In these markets, users can add “complimentary items” from other restaurants to their existing order. 

All of this is further evidence that DoorDash is very serious about becoming a go-to service for more than just restaurant food. Besides launching DashMart last year, the San Francisco-based company has also launched a grocery delivery service and has existing deals in place with some c-stores. As of this week, DoorDash is also said to be in talks to invest in Germany-based service Gorillas, which offers speedy grocery delivery from small “dark stores” located in dense residential areas.

At the end of last month, DoorDash also opened a new location of its ghost kitchen facility. For now, that operation only delivers restaurant food.

August 5, 2021

Q&A: Tools for the Data-Driven Restaurant, According to Sevenrooms Founder Allison Page

The restaurant industry faces a lot of question marks right now, but one certainty is that future dining room and off-premises experiences will generate and include a lot more data.

Founder and Chief Product Office Allison Page created Sevenrooms on the idea that restaurants need to be able to better understand their customers through this data. In doing so, businesses can ultimately provide a better, more efficient and enjoyable restaurant experience for everyone. The company’s front-of-house-focused software gives restaurants insights about these customers by providing data collected throughout the guest journey: from reservations and waitlists to online ordering and review aggregation, to name just a few areas.

Allison will be discussing data with other panelists at The Spoon’s upcoming Restaurant Tech Summit, a day-log virtual event that will discuss the state, present and future, of restaurant tech. As a teaser, we recently got some high-level thoughts from her around the future of the data-driven restaurant. Full Q&A is below. And if you haven’t already, grab a ticket to the show here.

1. What problem does SevenRooms solve for restaurants/the restaurant industry?

When we started SevenRooms, our goal was to provide hospitality operators with better access to their guest data. Before SevenRooms, if you asked an operator who their biggest spenders, best tippers or brand advocates were, they would have no idea. Ten years later, access to actionable data has changed the way operators think about data (hint: it’s no longer a dirty word) and the role it plays in their day-to-day operations. 

Since the onset of the pandemic, our solution has provided even greater benefits for operators, especially in light of staff shortages across the world. We give them a platform that helps them punch above their weight class and do more with less. Over the past 18 months, we have continued to help them automate so many of the manual processes that enabled them to add headcount, without having to hire more staff. This includes guest profiles that build themselves, marketing automation to leverage that data, and, subsequently, the insight needed to provide personalized, unmatched experiences whether a guest is on- or off-premise. 

Now, as the world and restaurant industry reopens, operators realize the importance of owning their direct channels instead of solely relying on third-party platforms. With a fully integrated guest experience and retention platform like SevenRooms, they now have the tools they need to acquire, engage and retain more guests. 

2. What is the biggest change in terms of the restaurant industry’s approach towards technology as a result of the pandemic? 

At the start of the pandemic, we saw many restaurants rush to tech as a solution to many of the challenges they had to face. This led to quick, not always great, decisions, and many lessons learned over the past 18 months. The biggest takeaway from the pandemic is that operators now understand the importance of a direct relationship with their customers. 

Before COVID, restaurants were leveraging third-parties for reservations and online ordering. But when the pandemic started, restaurants began to understand the impact of outsourcing all of their customer relationships to third-party brands. For many restaurants, this meant that when they were mandated to close they didn’t have access to guest data that would allow them to email their customers and let them know they were now available for takeout only. Many months and negative press articles later, it’s been proven that the economics of a third-party-only strategy are not sustainable. 

The past year has also highlighted the importance of working with technology providers who seamlessly integrate across a restaurant’s existing tech stack. This helps create operational efficiencies, versus slowing them down and creating extra work. With restaurants more short-staffed than ever before, it no longer makes sense to use 10 different systems to do 10 different things in your restaurant. Operators want one system, one vendor, one support team and one invoice. They don’t have the bandwidth to have inefficiencies in their tech stack, especially when they’re putting out fires, navigating government regulations and keeping guests and staff safe.  

3. In your eyes, how has the emphasis on takeout and delivery formats impacted the front of house? 

Speaking from the SevenRooms perspective, we saw an opportunity to combine the data collected during takeout and delivery with in-person dining data to get a holistic 360-degree view of the customer. This has created an incredibly powerful data set for restaurant operators to provide exceptional experiences to their guests across both on- and off-premise. 

The shift to off-premise dining during the pandemic meant that operators could no longer have the face-to-face hospitality interactions they were accustomed to. This meant that they had to completely adjust their operations to provide that same level of service and hospitality via delivery and takeout instead. For some of our restaurant partners, many who had never offered takeout, this meant reimagining their operations, physical spaces and menus for delivery and pickup. 

The biggest impact to the front of house has been being able to capture and leverage more data on their customers. For the first time, operators now have a single source of truth on their guests — across both on- and off-premise. This includes who their regular or big spender online ordering customers are, whether they have any specific preferences and allergies and so much more. Data enables operators to not only personalize the experience for guests when they order delivery, but also understand the types of experiences they want when they dine in person. Most importantly, this data can be used to ‘surprise and delight’ guests and to create personalized marketing campaigns that will boost revenue and retention. 

For example, take an NYC diner that only orders from their neighborhood Italian restaurant for delivery, even though they live on the same block as the restaurant. With access to this data, the restaurant knows the customer’s address and can create specific, personalized promotions for that guest. Perhaps a Wine Wednesday experience featuring the wine they order the most, a complimentary appetizer or special treat in their bag, or a handwritten note from the general manager inviting them into the restaurant to try a new pasta dish. Data helps operators build long-lasting relationships with guests that keep them coming back for years to come. 

4. What is the biggest challenge for restaurants right now when it comes to digitization? 

Right now, the biggest challenge for restaurants when it comes to digitization is working with vendors who are on their side. In other words, working with technology vendors who are aligned with their success and 100% focused on building solutions that help them run their businesses more effectively. When business priorities are misaligned, what’s best for the restaurant falls to the wayside. Restaurant operators need to learn to ask the hard questions of their tech vendors to ensure they have their best interests in mind. 

Another challenge falls in the realm of the platforms and integrations restaurants choose to use within their tech stacks. Oftentimes, restaurants are using systems that don’t speak to each other – making it almost impossible to put together a seamless experience for guests, let alone a consistent one. The key to a good digital guest experience is in a seamlessly integrated tech stack.

5. What are you most excited about when it comes to the impact of restaurant technology?

When thinking about SevenRooms, I’m most excited about how we can help restaurants stay in business longer and generate more revenue. Also, how operators can use restaurant technology to impact the way someone feels and the experiences they have both in a dining room and at home.  

I’m also incredibly excited about all of the different ways data is starting to be used throughout the industry. It now touches so many areas of hospitality businesses — helping operators to be more efficient in everything they do, from inventory and menu planning, to employee scheduling and marketing, to reservations and online ordering. At SevenRooms, we are continuing to talk about the importance of data, especially from a 360-degree perspective, and how it can contribute to a restaurant’s bottom line for years to come. Today, it’s so much easier to really understand the ROI of every tech platform because the data is available and becoming more actionable and easier to digest for operators. It’s wonderful to see technology leading the charge when it comes to innovation in these areas. 

6. What do you think the restaurant industry will look like in five years? 

Data-enabled with a human touch. Over the next five years, we’re going to see more data-powered experiences, more personalization and deeper relationships between restaurants and customers than ever before. 

On-premise operators have no choice but to think about data and the role it plays in bringing hyper-personalized experiences to the table. This largely stems from the fact that guest expectations are higher than ever coming out of the pandemic. Over the course of the past year, consumers have learned how to make gourmet meals at home, the ins and outs of baking the perfect sourdough bread, even turning to meal kits for date nights. They have more options available to them than ever before. When they dine out, they want the experience and hospitality that comes with the food, not just the food itself. If they aren’t getting the experience they need or want, there’s another option waiting right next door. 

We’re at the early innings of a data revolution for the hospitality industry. Over the next five years, hospitality experiences are only going to become more personalized and tailored to the wants and needs of guests – to the levels we see on an everyday basis from the likes of Amazon and Spotify today. The restaurant industry has been through a lot over the past year, but it’s one of the most inspiring industries to work in and be a part of every day and I’m excited to see what the next five years hold. 

August 5, 2021

Plant Jammer Expands Its Food Waste Tech to Aldi, RIMI Baltic

Aldi Süd and RIMI Baltic are among the first large food companies to implement Plant Jammer’s new food-waste-fighting widget on their websites, according to a press release from Plant Jammer sent to The Spoon. Consumers can use the widget to track and manage food waste in their own homes.

Plant Jammer is best known at this point for its AI-powered cooking assistant that helps users create recipes from the existing inventory in their fridges and pantries. The idea is to provide consumers with more ways to use all of their at-home food inventory, so less waste goes down the drain or into the landfill.

Copenhagen, Denmark-based Plant Jammer nabbed a €4 million (~$4.7 million USD) investment last year. At the time, Plant Jammer said it planned to expand by licensing its API to third parties who could then build customized experiences for their own customers.  

The Empty Your Fridge widget is an offshoot of that goal. Companies can implement the technology with a single line of code. From the end-user perspective, a person simply selects the ingredients they have at home in the fridge and receive a customized recipe from the system in return. Users can also input preferences and dietary concerns, factors that will also impact what recipe gets generated by the system. 

Worldwide, food waste at consumer-facing levels, including the home, is a multibillion-dollar problem that’s also a big contributor to global emissions. The United Nation’s Sustainable Development Goal (SDG) Target 12.3 aims in part to halve global food waste at retail and consumer levels. Reaching that goal will be the work of governments, nonprofits, consumers, and startups building out new processes and technologies.

Helping consumers learn more about how to use their existing inventories will be a big part of this. Speaking in a statement today, Plant Jammer CEO Michael Haase noted that a “lack of cooking flexibility” in many consumers is a direct contributor to at-home food waste.

Plant Jammer says it aims to launch the widget on 100 food company websites by the end of 2021 and on 5,000 by 2023. Longer term, the company hopes to educate 1 billion people on cooking and food waste.

August 5, 2021

Meet the New Class of Innovators Heating Up Restaurant Tech

One of the main points of Spoon events is to showcase up-and-coming food tech companies whose products and services could notably impact the way we get and eat our food. So when it came time to plan our Restaurant Tech Summit (August 17; tickets are free through August 11, so get yours here), we put out a call to startups interested in showing off their demos at the event. The resulting handful of companies covers a range of different areas of restaurant tech, from back-of-house digitization to making menus more climate friendly. 

Needless to say, the restaurant industry faces a lot of unknowns right now, thanks to the seismic shifts it underwent last year because of the COVID-19 pandemic. Our hope is that by showcasing these companies, we can shed some light on where the biz is headed and what tech will bring the most value to everyone’s restaurant experience moving forward. 

We received a lot of awesome submissions during the application process for this list, and to be honest, it was really tough to pick just 10 from the dozens of entries we received. To all those who applied, thank you for your participation, and keep us posted on your happenings by sending news to our Tips channel.

Here they are, the 10 companies that will be featured at The Spoon’s Restaurant Tech Summit: 

FaveKitchens – A Seattle, Washington-based online marketplace specifically designed with independent restaurants in mind. The platform lets customers mix and match food items from different participating restaurants and facilitates order and delivery management. The company hopes to scale beyond Seattle in the near future. 

Foodetective – The Geneva, Switzerland-based company’s platform includes a consumer-facing restaurant discovery tool and operations management capabilities for the business side of things. Foodetective bills itself as a “unified API and platform for the F&B industry,” and provides a single interface for managing delivery, bookings, wholesale, invoicing, HR, and other tasks.

Klimato AB – Klimato, a startup based in Stockholm, Sweden, makes an app that lets restaurant calculate the climate impact of their recipes and create menus with climate-labeling functionality. Restaurants can also use the tool to set goals around cutting emissions and communicate progress to guests.

Voicestar.ai – Dallas, Texas-based Voicestar.ai makes voice and AI tech for the back of house, the idea being to automate many of the day-to-day tasks on restaurants’ plates. The company eventually wants to voice-automate the entire restaurant tech stack. It has started with a voice-activated inventory system called VoiceINV.

2D Metric – Restaurant owners/operators that want to test new processes, equipment, or location without actually committing to it may find a lot of use in 2D Metric’s simulation software. The platform recreates restaurant operations scenarios so that businesses can test dozens of different strategies quickly and only actually implement the most promising. In essence the platform aims to cut the guesswork out of much of restaurant operations.  

Hadom – The Hadom iOS app (an Android version is on the way) uses geolocation technology to let users buy their friends a drink, even when that user is not at the bar with everyone. The absent friend can simply send a drink via the app. Recipients get notified digitally and can present the confirmation code to the bartender to get their boozy bev.

Gohono – Auckland, New Zealand-based Gohono partners with restaurants and bars to facilitate in-person gatherings by first fostering connections online. Via the company’s social groups platform, would-be group members can RSVP and chat with like-minded individuals before committing to a gathering IRL.  

Orderlina & Hotefy by Orderlina – The Orderlina platform provides digital ordering infrastructure for hospitality businesses, billing itself as a “the power of restaurant mobile ordering with a hotel concierge solution.” With the subscription-based service, restaurants can update menus, generate QR codes for guests, manage orders, and market to guests, among other things. 

nanobar – The nanobar app is a kind of on-demand, digital bar for those in search of zero-proof bevs. Once a user signs up, they can digitally order non-alcoholic drinks from a nanobar fridge. The app automatically charges the user and sends them a code, which they can then use to unlock the fridge and grab their purchase. The “smart bar” itself could be licensed to other bars that want to provide more non-boozy options to customers.

Hop Robotics – As its name suggests, Greenville, South Carolina-based Hop Robotics makes Walter, a robotic system that dispense draft beverages, aka beer. The machine, which is best suited to heavily trafficked areas like stadiums and event venues, can also take orders, verify age, and process payments. 

Curious to see these companies present? Wanna know where the rest of restaurant tech is headed? Join us on August 17th for our Restaurant Tech Summit, a virtual day-long event that will feature speakers from Olo, Kitchen United, Delivery Hero, Nextbite, Zuul, and many others. Tickets are free through next Wednesday, so hurry and get your’s today.

More Headlines

Kroger and Kitchen United Partner to Bring Ghost Kitchens to Grocery Stores – KU kitchens will be located at various Kroger locations, the first of these being at a Ralphs in Los Angeles slated to open this fall. 

Lunchbox Acquires Online Restaurant Marketplace Spread – The deal aims to offer both restaurants and customers an alternative to Grubhub, DoorDash, and other major third-party services.

Corona Vending Machine Only Dispenses a Drink if You Properly Order in Spanish – Only those with impeccable pronunciation can unlock the machine and collect a free boozy bev.

This is the web version of our newsletter. Sign up today to get updates on the rapidly changing nature of the food tech industry.

 

August 4, 2021

Q&A: Euromonitor’s Michael Schaefer Talks Restaurant Tech

Those with an eye on restaurant tech may remember that this time a year ago, Euromonitor predicted that the ghost kitchen market would be worth $1 trillion by 2030. 

That’s an enormous number to pin on what was then still quite a nascent sector. But Michael Schaefer, the Euromonitor analyst who made that prediction, wasn’t just talking about ghost kitchens for restaurants. He was talking about ghost kitchens that house ready-made meals and pantry/fridge staples, deliver groceries, and service other parts of the food sector in addition to restaurants. Turns out, he was right. Those lines between grocery, restaurant, ghost kitchen, and convenient store are fading as we speak, as much recent Spoon coverage can attest.

Michael is the Head of Beverages and Foodservice Research at Euromonitor International, tracking consumer trends, product innovations, and market evolution across the F&B industries. Needless to say, he’s hyper tuned into the state of the restaurant industry in 2021. Along with food tech investor Brita Rosenheim, he’ll help open The Spoon’s upcoming Restaurant Tech Summit, a day-log virtual event that will discuss the state, present and future, of restaurant tech. 

As a teaser, we recently got some high-level thoughts from Michael about where the industry is headed. Full Q&A is below. And if you haven’t already, grab a ticket to the show here.

This interview has been lightly edited for clarity.

The Spoon: What is the biggest change in terms of the restaurant industry’s approach towards technology as a result of the pandemic? 

Michael Schaefer: There’s certainly a greater willingness to experiment in the restaurant industry. Some technologies, which were adopted out of necessity — such as QR codes for ordering — offer long-term benefits without compromising the guest experience. This will drive further experiments, particularly with technologies that can offer labor savings. 

What do you think the restaurant industry’s biggest challenge is right now? 

Labor is without question the restaurant industry’s biggest challenge in the short term. Restaurant work is difficult, demanding, sometimes dangerous and often pays minimum wage. The pandemic exacerbated these issues while extended unemployment insurance has given workers time to consider their options. This shifting cost-benefit analysis will create ongoing staffing issues. More restaurants will need to consider investing in technology that creates labor savings and makes the average worker’s job less strenuous. 

What is the biggest challenge for restaurants right now when it comes to digitization? 

Integration is the biggest challenge for restaurants when it comes to digitization, particularly among independent outlets. There are more options than ever in terms of systems and approaches to technology. This creates challenges in terms of finding the right solution and ensuring that disparate software and equipment setups can work together in a high-stress restaurant environment. 

What are you most excited about when it comes to the impact of restaurant technology? 

I am most excited to start seeing a range of new models that will reshape what traditional restaurants look like. A restaurant starting from scratch in 2022 will likely take a very different approach to staffing, tech, integration with third-party delivery and loyalty, among other strategies, than a ten-year-old business might. 

What do you think the restaurant industry will look like in five years? In the next five years, restaurants will become less synonymous with prepared food. Prepared meals will remain the primary business for restaurants, of course, and dining in restaurants will not be going away. However, the range of operators, concepts and venues for obtaining prepared meals and solving for daily meal occasions will continue to expand. Rather than a strict separation of restaurants and prepared meals on one end and grocers and packaged food and drinks on the other, we’ll see more of a spectrum, with a range of different approaches to prepared food and drinks, generally ordered via an app and often fulfilled by third-party delivery.

August 4, 2021

Kroger and Kitchen United Partner to Bring Ghost Kitchens to Grocery Stores

Kitchen United (KU) will expand its ghost kitchen network to include Kroger locations thanks to a just-announced partnership between KU and the grocery retailer. KU kitchens will be located at various Kroger locations, the first of these being at a Ralphs in Los Angeles slated to open this fall. 

Participating Kroger stores will house a KU location that includes “up to six local, regional or national” restaurant brands, according to today’s press release. Customers can order meals from these restaurants via the KU mobile app or onsite at a self-service kiosk. They will have the option to bundle items from different restaurant concepts together into a single order, a concept that KU’s Chief Business Officer Atul Sood recently said was technically complex but extremely important to the future of online ordering.  

While customers can choose to have their meal delivered (via KU’s third-party delivery service partners), the bigger appeal here might be the pickup option. Since the kitchens will be located onsite at stores, Kroger customers can order food while they shop for groceries and simply pick their meal up at the end of their trip.

The partnership is another example of the lines between the restaurant ghost kitchen and the grocery store fading. A year ago, Euromonitor predicted such a shift would happen. In keeping with that, the last several months have seen companies like GoPuff, Ghost Kitchens, and Food Rocket launch initiatives that sit squarely between the grocery and the ghost kitchen.

Moving towards this gray area is intentional on the part of KU. “We are proud to have launched a number of successful ghost kitchen centers across the country, and now we are applying our experience and taking steps to expand in non-traditional ghost kitchen formats such as retail shopping centers and food halls like our newest kitchen center location in Chicago alongside our efforts with Kroger,” Sood noted in a statement. 

He added that KU’s tech stack is an important part of this setup and can optimize “any kitchen setting for streamlined and profitable off-premise business.”

More KU-Kroger locations are planned for the coming months. In the meantime, those interested in learning more about ghost kitchens and the ghost kitchen tech stack can tune into The Spoon’s Restaurant Tech Summit on August 17. The virtual event will feature KU’s CTO Jessi Moss along with many other restaurants, tech companies, and thought leaders in the restaurant space. Grab a ticket here.

August 3, 2021

Lunchbox Acquires Online Restaurant Marketplace Spread

Online ordering platform Lunchbox announced today it has acquired Spread, an online marketplace that aims to offer both restaurants and customers an alternative to Grubhub, DoorDash, and other major third-party delivery services.

Lunchbox’s online ordering software will power the transactions, while Spread will handle the deliveries. Pickup options will also be available for customers.

NYC-based delivery marketplace Spread was created to connect customers and restaurants without charging the former hefty commission fees, as third-party delivery services like Grubhub do. Restaurants that use the Spread platform can send promo codes and weekly specials directly to customers, who are then directed back to the restaurant’s own website to order. Spread charges a flat fee to restaurants (usually $1 or $2), rather than the typical percentage third-party delivery marketplaces use. 

Until recently, that percentage could reach as high as 30 percent per transaction, a figure that gutted restaurants’ already dwindling margins in 2020 as the COVID-19 pandemic shut dining rooms down. Many cities in the U.S. have since introduced caps on commission fees (some permanently), though the numbers still hover around 15 to 20 percent. 

Since the technical logistics of delivery are expensive and complicated, most restaurants can’t afford to to manage their own operation and more or less have to use Grubhub et. al. to reach customers. This is the cycle Spread and Lunchbox are hoping to break with their newfound partnership. 

The acquisition will also widen Lunchbox’s potential customer base to include independent, single-location establishments and mom-and-pop restaurants. (The company’s platform currently services multi-unit chains.)

The acquisition comes at time when more companies are emerging claiming to be an alternative to the major third-party delivery services. Companies like Ritual, Fare, and Inhousedelivery.com make claims similar to Lunchbox/Spread about reducing restaurants’ reliance on those services.

At the same time, third-party delivery services are offering their own alternatives to high fee caps. Grubhub debuted a “commission-free” option earlier this year, and DoorDash launched a tiered pricing structure for such fees. While these services come with their fair share of fine print, they’re nonetheless evidence that third-party delivery isn’t going to take the competition lying down.

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