Italian-American mobility company Helbiz announced today it is launching its own ghost kitchen/food delivery/virtual restaurant business called Helbiz Kitchens. The concept will initially be available to customers in Milan, Italy, with plans to open additional locations in the U.S. and Italy in the future.
Helbiz’ main service is operating fleets of e-scooters, e-bikes, and e-mopeds customers can rent on demand via the Helbiz app. Service is available in Italy, Washington, D.C., Atlanta, Miami, and a few other U.S. cities.
The Milan operation of Helbiz Kitchens is housed in a 21,500-square-meter (roughly 23,000 square feet) facility and offers customers a choice of six different menus: pizza, sushi, salad, burger, and ice cream. Customers order and pay via the Helbiz app and can bundle different items from each menu into a single order and payment transaction.
Couriers, known in the company as “Helbiz Butlers,” will deliver the food using the company’s own electric scooters, which makes sense, given how many of these it currently has in Milan and other cities. The setup is similar in some ways to DoorDash Kitchens, a ghost kitchen operation in Northern California that uses DoorDash couriers to deliver meals to customers from Chick-fil-A and other restaurant chains. Crave Collective, a ghost kitchen/virtual food hall based in Boise, Idaho, also employs its own fleet, despite never having pre-existing mobility infrastructure like DoorDash and Helbiz.
Unlike the other two concepts, however, Helbiz’ food concepts are entirely in-house creations and its team of chefs is entirely employed by the company, not a third-party restaurant. The company’s tech stack, which will power everything from online ordering for consumers to fire times in the kitchen and driver tracking, is also the product of an in-house IT team.
Part of this focus on keeping things in-house is related to economic recovery. Like most other places, Italy’s economy suffered greatly during the pandemic and is now slowly trying to rebuild. Helbiz says its new ghost kitchen operation will provide 80 new jobs for this first location in Italy, with more to come as the concept expands to other parts of the country.
Service will initially be available, as of today, from 11:30 a.m. to 11:30 p.m. Additional locations are planned for Washington D.C. and other cities in Italy in the future.
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