Partner Operations Manager
Our external partners are vital to our success, and your key responsibilities include overseeing day-to-day operations and ensuring that everything runs smoothly with them. You will maintain constant communication and collaboration with our partners and weave them seamlessly into our operations.
This includes:
- building strong working relationships with our partners
- establishing processes and procedures that ensure effective collaboration with our partners
- managing and improving partner integrations (including APIs)
- holding our partners accountable (SLAs)
- developing, implementing, and maintaining quality assurance protocols
- resolving partner-related issues in a collaborative and timely manner
You will be working in our member experience team. Jointly, we are responsible for keeping our members happy and, at best, vastly exceeding their expectations.
How you’ll have an impact
We pride ourselves in being a tech company, and collaboration and communication with our partners is to a large extent based on APIs. Therefore, the role demands experience with and understanding of APIs and API architecture. Part of your role will be to continuously improve them jointly with our partners.
The role you will step into is new so you will create partner operations processes and playbooks. You will report on bugs, and communicate any fixes back to our partners. You will also be integral to educating our partners with regards to how Elo works.
In addition, you will help define what success looks like in numbers. Together with our data team, you are excited about collecting and synthesizing data for actionable reporting.
We hope you keep a keen eye on applicable best practices, and help implement them into Elo operations.
Requirements
- Proven ability to develop and maintain an environment of trust and collaboration with external partners
- Proven knowledge of establishing quality controls and keeping partners accountable
- Proven experience in managing partner APIs
- Familiarity with the following software: Jira, Stripe, GSuite
- Some experience in data collection and analysis
- BA degree and 2+ year of experience in relevant roles
- Attention to detail, and the ability to track and document daily activities
- Proven interest in health
