Category: Coronavirus
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Pre-pandemic, most people didn’t think twice about checking out at a supermarket or ordering in a restaurant. Now, after entering our PIN numbers or holding a menu, the new normal involves vigorous hand scrubbing and sanitizing. Given that, dozens of companies are now rushing to create more contactless experiences in public spaces. One such is…
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Following similar recent moves from other third-party delivery services, Deliveroo is expanding its presence in the world of online grocery shopping. At the tail-end of last week, grocery chain Waitrose announced it will pilot a 12-week program with Deliveroo to get groceries to customers around the UK in as little as 30 minutes. The news…
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We’ve said it multiple times in the last couple of weeks: winter is coming for outdoor dining. And when it arrives, restaurants may be even more limited as to how they can serve dine-in customers in the midst of a pandemic and reduced capacity mandates for the dining room. Chicago, a city that’s no stranger…
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Roughly one in three Americans look forward to dining in restaurants again over the next three months, but different customers have different standards for what the new era of eating out should look like. So says restaurant tech company Sevenrooms, which today released a new survey entitled “Restaurant Reckoning: Dynamic Diner.” The survey, conducted with…
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“Perhaps we should stop using the term ghost kitchen. Ghosts are rarely seen, but ghost kitchens? Well, they are popping up everywhere.” Spoon Editor Chris Albrecht was half-kidding when he wrote that line earlier this week, but he might have been onto something. Ghost kitchens, a concept that only really started turning heads one year…
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Two big trends are a foot in the world of quick-service restaurants: orders going off-premises and major chains redesigning their store formats to better meet that demand. Taco Bell is the latest major QSR player to respond to these trends. Today, the chain announced a new restaurant concept, “Go Mobile,” that emphasizes the role of digital…
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California imposed an order this week that, for a minute there, led us all to believe Uber’s food delivery business in that state was on the rocks. Spoiler alert: it’s totally not. Recap: On Monday, a California judge issued a preliminary injunction ordering that Uber (along with Lyft) reclassify its drivers as employees in keeping…
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NYC regulators are demanding stricter oversight of the recently mandated caps on delivery commission fees, according to the NY Post. NYC Councilman and head of the small business committee Mark Gjonaj this week urged Mayor De Blasio’s Office of Special Enforcement to fine the offending parties (i.e., the delivery services) found to be violating the…
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Consumers are using a mobile app more often than just a few months ago to order restaurant food, according to new survey data from Bluedot and research firm SeeLevel HX. The survey, based on responses from 1,501 U.S. adults between June 23 and July 2, 2020, found that 50 percent of consumers are using restaurant…
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Technomic has revised its forecasts for the rest of 2020 and into 2021, according to a news release the firm sent out this week. The reason for these new numbers? You guessed it: the pandemic. Speaking in this week’s announcement, Joe Pawlak, a managing principle at Technomic, said to expect “continued decline” in restaurant sales…
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Iconic Texas-based QSR chain Whataburger announced this week it has upped its off-premises game with a 36-foot-long food truck that will take a multi-state tour in 2021. The forthcoming Whataburger food truck will be a totally mobile kitchen the chain says has “the same kind of burger-making power as a brick-and-mortar restaurant.” Whataburger developed it…
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Gig economy engagement platform ShiftPixy announced today the launch of its Ghost Kitchen Incubator Project, which will provide advice and infrastructure to restaurants wanting to launch and/or improve their off-premises strategies. The incubator is part of ShiftPixy’s new Labs offering, which is a suite of marketing and support services designed specifically for QSRs. ShiftPixy says…
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