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The Spoon

Daily news and analysis about the food tech revolution

Walmart

Walmart Invests in Self-Driving Car Company, Cruise

Walmart announced today that it has invested an undisclosed sum in autonomous driving company Cruise. Walmart’s investment is part of a larger $2.75 billion round of funding being raised by Cruise.

The investment comes after five months of the two companies working together. In November, Walmart announced it would pilot the use of Cruise’s self-driving vehicles for grocery delivery in Scottsdale, Arizona.

As we reported back in November, its partnership with Cruise ticked off a couple of boxes for Walmart. First, the retailer has been adding automation throughout its logistics and fulfillment stack to keep up with the increase in grocery (and other) e-commerce. Walmart is using Gatik trucks for middle-mile deliveries, adding automated fulfillment centers to its stores, and robotic curbside pickup kiosks.

But the Cruise relationship also helps with Walmart’s environmental goals. Cruise’s self-driving cars are 100 percent electric, and Walmart has a goal of achieving zero emissions across all its operations by 2040 and using 100 percent renewable energy by 2035.

Commercial use of self-driving vehicles is certainly getting a big push this year. One of Walmart’s middle-mile delivery routes in Arkansas will go full driverless this year. And just this week Udelv announced an entirely new line of Transporter autonomous delivery vehicles, while Domino’s announced it would be using Nuro’s self-driving pod vehicles for pizza delivery in Texas.

Self-driving cars on public roads still have a ways to go before they become mainstream, as there is still plenty of regulation that needs to be ironed out. But getting a financial push from giants like Walmart will certainly go a long way to getting self-driving vehicles on the road and to our doors (with groceries).

If you’re interested in the future of self-driving vehicle delivery, be sure to attend ArticulATE, our food robotic summit on May 18. Gatik, Pix and other players in the space will speak!

Walmart Canada to Deploy First Automated Kiosks for Grocery Pickup

Walmart Canada is adding automated kiosk pickup to one of its stores in the Toronto area, which, the company says, will be the first of its kind in that country.

In a corporate blog post published yesterday, Walmart Canada outlined a number of moves the company is making to accelerate its e-commerce efforts, including:

  • Building out a 22,000 sq. ft. space inside the Scarborough West Supercentre that will automate online grocery picking and packing that is six times faster than manual order picking
  • Expanding grocery pickup to 60 more stores this year
  • Piloting “ring scanner” technology that allows workers to pick and scan items hands-free

But the new feature we are most interested in is the new automated grocery pickup. According to Walmart Canada’s blog post, these new automated kiosks will “serve as vending machines for online grocery orders and can serve up to five customers simultaneously.” To use the kiosk, customers pull into a dedicated parking spot, enter a code into the machine and their order will appear in under two minutes.

All of these new, automated features are being built in partnership with Dematic, and will launch later this year.

This isn’t the first automated kiosk we’ve written about. Albertsons debuted its own robot-powered kiosk for grocery pickup at a Jewel-Osco in Chicago. But to our knowledge, this is the first public mention of automated kiosk pickup from Walmart in North America.

In January, Walmart announced that it was partnering with Dematic, Fabric and Alert Innovation to deploy automated fulfillment centers to “dozens” of locations. Automated kiosks weren’t mentioned at that time, but it’s safe to assume that if Walmart Canada is testing them out, they will make their way to the U.S. at some point.

As we covered this week, a ton of resources are flowing into the online grocery sector. Smaller online grocery startups around the world are raising a lot of money, and big players like Walmart, Albertsons and Kroger are making big investments in their own e-commerce infrastructure.

The reason for this big push into grocery e-commerce is that online grocery sales hit $9.3 billion in January, and is projected to hit $250 billion and take up 21.5 percent of total grocery sales by 2025. Retailers are bolstering their e-commerce capabilities now, to accommodate the growth that is to come.

Walmart Ditches $35 Minimum for Express Delivery

Walmart announced today that it is dropping the $35 minimum order requirement for its Express delivery service. The move comes during a time of record-breaking online grocery shopping and increased competition among retailers to grab consumer dollars.

Walmart launched its two-hour Express delivery service last May, during the height of the first wave of the pandemic. The speedy delivery lets customers order groceries, staples, electronics and more, and costs an additional $10 on top of the existing delivery charge (Walmart+ subscribers pay just the $10 Express fee).

This is the second time Walmart has waived a $35 minimum order. In December, Walmart removed the $35 minimum for Walmart.com orders for its Walmart+ subscribers, though that didn’t apply to groceries until today.

We’re a year into the pandemic, and while there are vaccines being deployed, online grocery is expected to remain sticky with consumers. Brick Meets Click estimated that online grocery hit $9.3 billion in sales during the month of January, with nearly 70 million households placing an average of 2.8 orders across delivery, pickup and ship-to-home categories.

Walmart’s removal of the minimum order for Express delivery is most directly a shot at Amazon, which offers free two-hour delivery for its Prime members (there’s a $4.99 fee if the order is less than $35). The two companies are locked in a pretty heated battle to win your grocery business. Walmart has been going after Amazon in the digital realm with the Walmart+ membership service that it launched last September, and Amazon has been expanding into the physical world with its line of real world Fresh grocery stores.

Though Walmart has vastly more retail locations than Amazon, Walmart+ has far fewer subscribers. One estimate has Walmart+ at roughly 8 million subscribers, while Amazon has an estimated 126 million Prime members in the U.S. Though to be fair, Walmart+ is only five months old, compared with the more than 15 years Prime has been around.

Today’s minimum order waiving it just the latest move by Walmart to grab a bigger chunk of our grocery e-commerce . In January, the company announced that it was deploying automated fulfillment centers to dozens of its stores to speed up order processing. The retailer is also testing out smart lockers for home delivery, grocery delivery via autonomous cars, and even delivery by drone.

Walmart’s Express delivery is available at roughly 3,000 stores, which, the company says, reaches nearly 70 percent of the population.

Walmart in Canada Is Getting a Virtual Food Court Thanks to Ghost Kitchens

Ghost Kitchens, a Canadian company that operates, uh, ghost kitchens, this morning announced a new partnership to bring its concept to Walmart stores in Canada. The first location, in St. Catherines, Ontario, is open now. Additional locations are slated to open across Ontario and Quebec “in the coming months.”

Ghost Kitchens’ concept is part grocery store, part QSR, part mall food court in terms of what it offers. The company carries a variety of items from well-known QSRs and CPGs, among them Ben&Jerry’s, Saladworks The Cheesecake Factory’s Bakery chain, Cinnabon, Beyond Meat, and Jamba Juice. All items are prepped and fulfilled at Ghost Kitchens’ facilities.

Customers can bundle items from any of these brands into a single order, which can be placed either in-person or via a third-party delivery service. (Ghost Kitchens lists partnerships with Uber Eats, DoorDash, and Skip the Dishes on its website.) The company operates several of these facilities in Canada, with some standalone locations and some inside malls and big-box retailers like Walmart.

Speed appears to be the motivating force here. Ghost Kitchens’ food offerings are all simple, easy-to-fulfill items that don’t require Michelin-star chefs to create or special packaging to transport. “Our goal is to open a Ghost Kitchen every 12 kms across Canada, and be able to reach every Canadian, in every urban market within 30 minutes, 24/7,” said company President Marc Choy, President. That seems entirely possible when cheesecake, salad, and ice cream are the main staples on your menu.

It’s yet-another take on the ever-evolving concept of the ghost kitchen, which continues to evolve both as a format and with the types of food served. Nowadays, there seems to be a ghost kitchen for everything, from  burgers and cocktails to caviar and stoner food. 

Future Ghost Kitchens locations in Walmart stores are planned for 2021, including those in Woodstock, Lachenaie, Saint-Constant, and more in Toronto.

Gatik Debuts Electric Version of its Autonomous Middle-Mile Delivery Truck

Gatik, which focuses on self-driving vehicles for middle-mile delivery, today announced its electrification strategy and introduced its new Electric Autonomous Box Truck.

The first of Gatik’s electric trucks will be Ford Transit 350 HDs that were developed in partnership with electric drive company Via Motors. The new trucks have an all-electric powertrain, a range of 120 miles and can charge in less than 1.5 hours.

Gatik’s self-driving vehicles handle middle mile delivery, meaning that they transports goods closer to a consumer, but not all the way to them. A typical middle-mile route might be between a warehouse and a store location, and Gatik’s trucks become, in essence, a self-driving conveyor belt between points. Since the trucks travel a fixed route, Gatik can eliminate some of the variables that come with self-driving technology. They don’t, for example, need to constantly calculate new routes through a bunch of different neighborhoods to people’s front doors.

Gatik has previously said that this limited scope makes it easier to get regulatory approval and therefore its self-driving trucks on the road. Walmart announced in December that the Gatik trucks on one of its Bentonville, Arkansas routes will be allowed to remove the safety driver altogether and go full driverless this year.

In December, Walmart also announced that it would be adding Gatik’s truck to a second delivery route between New Orleans and Metairie, LA. That route is where the first of Gatik’s electric trucks will be in operation starting this month.

Electrification of its vehicle fleet is actually a stated goal of Walmart as the giant retailer aims to reach zero emissions by 2040. In addition to fewer emissions, with a recharge time of just 1.5 hours, Gatik’s new electric vehicles can recharge as they are being unloaded and loaded allowing for continuous operation.

The middle mile isn’t the only area where Walmart is testing out electric, self-driving delivery. The retailer has also partnered with electric car maker Cruise to test autonomous grocery delivery in Scottsdale, Arizona.

Last- and middle-mile delivery may also begin to blur in new ways, thanks in part to automation. Walmart has indicated that the middle mile may include consumer pickup stations, allowing people who don’t live near a Walmart store to purchase items from the retailer and pick them up closer to their homes.

Walmart Scaling its Automated Fulfillment with Alert Innovation, Dematic and Fabric

Walmart announced today that it is ramping up its use of automated centers to fulfill online grocery orders. The company said it is already planning “dozens” of locations with “many more to come.”

Automated fulfillment centers use robotics to assemble items for incoming orders. The result is a faster turnaround for customer delivery or pickup.

According to a corporate blog post announcing the news:

[Walmart will] be building local fulfillment centers with various technology partners, including Alert Innovation, Dematic and Fabric. With these partners, we’ll be testing different orientations and add-on innovations to understand what works best in different environments. For example, in some locations, we’ll be adding on to our stores. In others, the fulfillment centers will sit inside the existing store footprint.

At its Salem, New Hampshire location, Walmart had piloted Alert Innovation’s automated fulfillment technology back in 2019. Walmart didn’t explain why has chosen three different solutions going forward, though if the retailer is going all-in on automated fulfillment, one company may not have been able to scale up quickly enough. We do know that Fabric specializes in building automated fulfillment centers in small, non-traditional spaces, and Walmart said its rollout would test different automated fulfillment configurations.

After a slow burn for the past few years, automated fulfillment is becoming hot with grocers in 2021. FreshDirect is also using Fabric’s solution for a fulfillment center in the Washington D.C. area. Albertsons is expanding its use of Takeoff Technology’s micro-fulfillment. Dematic is being used in Amazon’s grocery stores. H-E-B is using Swisslog. And Kroger is set to open up the first of its planned 20 automated customer fulfillment centers this year.

The reason for this burst in robotic fulfillment activity is the pandemic. COVID-19-related fears pushed people into record amounts of online grocery shopping last year. While a vaccine is being deployed, people have developed new habits, and online grocery shopping is expected to take up 21.5 percent of total grocery sales by 2025.

As such, retailers need to increase their throughput now to retain customer loyalty. Faster turnaround means more slots available for curbside pickup and delivery. Walmart may not have found inventory counting robots on its floors particularly efficient, but it seems to believe robots in the backroom building out orders is.

Gatik’s Autonomous Middle-Mile Trucks to Go Full Driverless for Walmart

Self-driving delivery vehicles along the middle mile just got a little more autonomous. Walmart announced today that the Gatik self-driving delivery box trucks it uses on one Arkansas delivery route will remove the safety driver from the vehicle in 2021.

Gatik had quietly revealed plans for this driverless delivery last week. As Gatik explained then, one of the reasons it was able to go full driverless is because of the company’s focus on the middle mile. The middle mile is the business-to-business path when moving goods — between a warehouse and a store, for example. Because this route is clearly defined, fixed and repeatable, it decreases the number of variables a self-driving car will encounter. Gatik said this limited autonomous scope made it easier to gain regulatory approval necessary to for true humanless driving.

In addition to driverless deliveries in Arkansas, Walmart is expanding where and how it will use Gatik trucks. From the Walmart blog post:

We’ve tested multi-temperature Autonomous Box Trucks on a small scale in Bentonville and have learned how we might use autonomous vehicles to transfer customer orders from a dark store to a live store. Now, we’re expanding our pilot with Gatik to a second location to test an even longer delivery route and a second use case – delivering items from a Supercenter to a Walmart pickup point, a designated location where customers can conveniently pick up their orders. The Autonomous Box Trucks in Louisiana will initially operate with a safety driver.

The new route will be between New Orleans and Metairie, LA. But more interesting than the geography is the new use cases Walmart is outlining. By delivering to a pickup location, Walmart could provide a way for people who don’t live near a Walmart to shop at one. People in these more remote areas could order online and pick their items up closer to home. As Walmart describes, the use of autonomous trucks could essentially create a constant conveyor belt style loop of of deliveries from supercenters to pickup points throughout the day.

Autonomous delivery has been making some nice, errr, inroads this year. Back in February, Nuro got federal approval for its pod-like autonomous delivery vehicles to operate on public roads, and in April the company got approval to operate on California’s roads. In October the company announced that its vehicles had been running in three states with no drivers, no occupants and no chase cars.

In addition to its middle mile, Walmart is also testing out autonomous grocery delivery with cars from Cruise in Scottsdale Arizona.

Part of what’s spurring all this autonomous action is, of course, the COVID pandemic. Autonomous delivery helps reduce the amount of human-to-human contact when transferring goods, and as noted above, could be a means for operating a continuous supply chain so there are fewer product shortages.

Will Removing the Minimum Order Give Walmart+ a Boost with Grocery?

Walmart announced today that starting Dec. 4, it will remove the $35 shipping minimum on Walmart.com orders for its Walmart+ members.

An answer to Amazon’s Prime Membership, Walmart+ launched in September of this year. With today’s announcement, Walmart+ members will get free next-day and two-day shipping on items from Walmart.com no matter the size of their shopping basket.

Normally, we wouldn’t cover this type of announcement because it has to do more with the shipping of non-grocery goods ordered through Walmart’s website. In its press announcement, Walmart even specifically said that grocery deliveries will still carry a $35 minimum.

But we are covering it because Walmart and Amazon are currently duking it to grab your grocery dollars. Both Walmart+ and Amazon Prime offer free grocery delivery as part of their member perks, but the war between the two companies has steadily escalated.

By some accounts, Amazon has more than 120 million Prime members in the U.S. This is a massive base to which it can upsell its grocery services. Of course, Amazon has been building that user base for years, but over the past year, the company has also been building out its grocery infrastructure. In addition to owning Whole Foods, Amazon has launched its real-world Go Grocery stores and Fresh supermarkets, as well as expanded its free grocery delivery for members to provide services like in-garage delivery.

But it’s in that real world where Walmart has its biggest advantage over Amazon. Walmart already has a gigantic, nationwide footprint of more than 4,700 stores in the U.S. Walmart+ members already get free unlimited grocery (though, as noted, there is an order minimum), but Walmart can tie in other real world services like curbside pickup, discounts on gas and mobile scan-and-go cashierless shopping.

In short, if Walmart can attract more people to its Walmart+ offering, that will help it stave off Amazon from gobbling up more of the grocery biz. It’s still a big if, but removing the minimum order amount as Walmart did today could help it sway more users to join Walmart+ and use the service for more grocery delivery.

Walmart to Test Autonomous Grocery Delivery With Cruise’s Electric Cars

Walmart announced today that it is hooking up with self-driving electric car company Cruise to experiment with autonomous grocery delivery. The two will pilot a program in Scottsdale, Arizona starting early next year.

The corporate blog post announcing the partnership was light on details, so we don’t know how many stores in the Scottsdale area will be participating, where the service areas will be or how big the fleet of self-driving vehicles will be.

This isn’t Walmart’s first ride with self-driving delivery vehicles. In the summer of 2018, Walmart partnered with Waymo in a small pilot to autonomously chauffeur people from their homes to Walmarts to pick up their orders. The goal of that pilot was to learn more about curbside pick up. In 2019, Walmart worked with autonomous van company Gatik for deliveries along the “middle mile” between its stores. And at the end of 2019, Walmart announced it was using Nuro’s self-driving pod vehicles for grocery delivery in Houston, Texas.

This time around, Walmart’s pitch is less about self-driving and more about the environment, as Cruise’s vehicles are all 100 percent electric. Should this pilot prove successful, it will align with Walmart’s stated goal of achieving zero emissions across all its operations by 2040, including the electrification of all of its vehicles.

Walmart and other retailers will need to offer all the delivery options they can in the coming years. Online grocery is projected to hit 21.5 percent of total grocery sales by 2025, which means grocers will need to boost their capacity for increased delivery. Walmart is already among those leading that charge with two-hour delivery as well as it’s Walmart+ delivery service, which gives members free unlimited delivery. The company has even enlisted Instacart for help with same day grocery delivery.

Full-sized self-driving vehicles still have a lot of regulatory hurdles to overcome, but kudos to Walmart for helping push the technology forward (while getting food to our doors).

Walmart to Stop Using Bossa Nova’s Shelf-Scanning Robots

After touting their efficiency and effectiveness for years, Walmart has decided to stop using Bossa Nova’a autonomous shelf-scanning robots to monitor inventory, according to a scoop in today’s Wall Street Journal.

Almost exactly three years ago, Walmart announced it was deploying Bossa Nova’s ‘bots to 50 stores. At that time, the company hailed the robots’ efficiency, saying the machines were 50 percent more productive and three times faster than a human at the job of taking inventory. In April of 2019, Walmart announced it was broadening Bossa Nova’s use to 300 locations, and just in January of this year, Walmart bumped the deployment number up to 1,000 stores.

Of course, shortly after that January announcement, the pandemic hit, which precipitated a massive surge in online grocery shopping. And this seems to have had an unintended consequence when it comes to automation, writes the Journal:

Walmart ended the partnership because it found different, sometimes simpler solutions that proved just as useful, said people familiar with the situation. As more shoppers flock to online delivery and pickup because of Covid-19 concerns, Walmart has more workers walking the aisles frequently to collect online orders, gleaning new data on inventory problems, said some of these people. The retailer is pursuing ways to use those workers to monitor product amounts and locations, as well as other automation technology, according to the people familiar with the situation.

Additionally, the Journal reported, Walmart was concerned with how shoppers were reacting to seeing the six-foot tall robots roaming the aisles.

The pitch from Bossa Nova and other players like Simbe Robotics and Badger Technologies is that shelf-scanning robots can provide a more accurate and up-to-date accounting of inventory on store shelves. As the CEO of Simbe Robotics told me in August, better data about what’s in stock can alleviate product outages like those experienced during the panic buying early on in the pandemic.

At the same time Walmart is retreating on shelf-scanning robots, other retailers are increasing their use. Schnuck Markets is expanding the use of Simbe’s Tally robot to 62 locations across the Midwest. And Woodman’s Market in Wisconsin will add Badger Technologies’ shelf scanning robot to all of its 18 stores and Illinois and Wisconsin by the end of this year.

For all their advantages, robots were always kind of a stopgap technology for grocers. Robots still need time to go up and down store aisles, and as noted above, interact with human shoppers. Cameras, sensors and the burgeoning world of cashierless checkout technology can do much the same in real time (or near real time) without intruding on a shoppers’ space.

Walmart debuted its IRL store last year that uses cameras and computer vision to monitor inventory. Trax installs cameras on ceilings and store shelves to do much the same. And lineless checkout companies like Grabango monitor what people are taking from store shelves and charging them automatically as they leave the store.

The Journal reports that Bossa Nova, which has raised more than $100 million in funding, laid off 50 percent of its staff after the Walmart contract was terminated.

We have reached out to both Walmart and Bossa Nova and will update as we hear back.

UPDATE: A Walmart rep sent us the following statement via email:

We’ve worked with Bossa Nova for five years and together we learned a lot about how technology can assist associates, make jobs easier and provide a better customer experience. This was one idea we tried in roughly 500 stores just as we are trying other ideas in additional stores. We will continue testing new technologies and investing in our own processes and apps to best understand and track our inventory and help move products to our shelves as quickly as we can.

SECOND UPDATE: We received the following statement from Bossa Nova CEO Sarjoun Skaff via email:

“I cannot comment on Walmart, however the pandemic has forced us to streamline our operations and focus on our core technologies. We have made stunning advances in AI and robotics. Our retail AI is the industry’s best and works as well on robots as with fixed cameras, and our hardware, autonomy and operations excelled in more than 500 of the world’s most challenging stores. With the board’s full support, we continue deploying this technology with our partners in retail and in other fields.”

SideChef Now Offers Shoppable Recipes Through Walmart

Smart kitchen platform SideChef revealed to The Spoon this week that it is now offering shoppable recipe fulfillment through Walmart.

Consumers using SideChef’s app and website can now buy all the ingredients for a recipe with one click and choose from more than 3,300 Walmart stores across the U.S. for curbside pickup or delivery.

Right now, there are 150 shoppable recipes available on SideChef, but that number will bloom to more than 10,000 recipes later this month and in time for the holidays. In addition to shopping directly for recipe ingredients, customers will be able to adjust serving sizes, swap brands, and convert cooking units, as well as see the percentage of each product used so they know what leftovers they will have.

After being dormant for a while, the shoppable recipe space is suddenly seeing a flurry of activity. In July Thermomix launched shoppable recipes through its Cookidoo platform. In August, Swedish shoppable recipe company Northfork (which also works with Walmart) raised $1.1 million. And just last month, Fexy Media sold off its Serious Eats and Simply Recipes to DotDash in order to focus more on its shoppable recipe platform.

Why are shoppable recipes suddenly so hot? Could be because that most of us are still stuck at home, thanks to the global pandemic. Online grocery shopping has shot through the roof, thanks to COVID and improved fulfillment systems from grocery retailers. In fact, the grocery e-commerce sector is expected to hit $250 billion in sales by 2025, so there is plenty of opportunity for shoppable recipe providers like SideChef to get in on the ground floor, as it were, to capitalize on this long-term growth.

Partnering with Walmart, and it’s massive retail footprint, could help push shoppable recipes more into the mainstream. With winter coming and more people stuck at home, there could be a greater need for recipe discovery to mix up any meal monotony that might have set in. Nearly 90 percent of U.S. population lives within 10 miles of a Walmart, so shoppable recipes is sitting right in the middle of a Venn diagram of audience and immediate action.

For it’s part, SideChef hasn’t been a slouch itself over this past year. The company’s app landed on Facebook’s Portal smart assistant, and launched a premiums subscription service. To learn more about SideChef and shoppable recipes, check out this deep dive interview with the company’s founder, Kevin Yu, over at Spoon Plus (subscription required).

With App-Based Navigation and Contactless Payments, Walmart’s Store Re-design Is More Digital Forward

Walmart announced today that it’s giving its stores a facelift to provide a more digital experience that includes in-store navigation and contactless payments through the Walmart mobile app.

In a corporate blog post, Janey Whiteside, EVP and chief customer officer, Walmart U.S., explained some of the changes, including a new greeting at the store that encourages shoppers to download the Walmart app. The app, along with letter and number combinations on aisles, will provide digital navigation to help customers find products in-store.

Stores will also now include self-checkout kiosks and contactless payments via Walmart Pay and other (unspecified) payment services. Some locations will also have Walmart’s Scan & Go cashierless checkout option.

While these in-store changes have undoubtedly been in the works for quite some time, they are also reflective of the recently changing nature of grocery retail. People have their phones while they shop, you may as well put it to good use by providing navigation (and alerting shoppers to sales, promotions, etc.). This app-centric approach also seems easier than creating fleets of robot shopping carts that monitor your biometrics.

Additionally, the pandemic has made contactless payments pretty much table stakes at this point, so incorporating more of those options is a must-have for a giant retailer like Walmart.

Finally, and not for nothing, the Walmart refresh comes at a time when Amazon is beginning to launch it’s own chain of supermarkets. This shiny new kid on the block features digital-forward features like Alexa integration, smart shopping carts and, like Walmart, an emphasis on low prices.

Walmart’s changes will be in 200 Supercenters by the end of its fiscal year before expanding to roughly 1,000 stores by next the company’s next fiscal year.