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Daily news and analysis about the food tech revolution

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Zippin Launches Cashierless Checkout Store in Yokohama Techno Tower Hotel

Zippin announced today the launch of a checkout-free convenience store in the Yokohama Techno Tower Hotel in Japan. It was done in partnership with Fujitsu and the Koyo Group, and Zippin says this is the world’s first cashierless checkout store within a hotel.

The Green Leaves Plus store sells pre-packaged food, drinks and fresh bento boxes. It opened earlier this year as a pilot and is accessible to the public. Customers must first download the Green Leaves Plus mobile app and register their credit card information, after which they can then enter the store with a QR code displayed on the app. Customers can also use the biometric authentication that links palm vein and facial recognition with the mobile app. After this is submitted, users just need to swipe their palm to gain entrance to the store.

Once inside, shoppers just grab what they want and go. Zippin’s combination of cameras and shelf sensors automatically keep track of what people take and automatically charge them upon leaving the store. Zippin said that based on early analytics shoppers are spending an average of just 113 seconds inside the Green Leaves Plus store.

Zippin and Fujitsu announced their partnership back in December of last year. Fujitsu is the exclusive distributor of Zippin’s cashierless checkout system, and adds its biometric authentication layer.

This first Green Leaves Plus store in the Yokohama Techno Tower could be just the beginning for Zippin in Japan. In addition to hotels, the Koyo Group operates convenience stores and restaurants in more than 500 hospitals, and from the press announcement emailed to The Spoon, Green Leaves Plus is part of Koyo’s multiphase expansion plan to create new c-store concepts for hospitals.

Zippin isn’t alone in bringing cashierless checkout to Japan. New Zealand based-IMAGR has partnered with Japanese retailer H2O to install smart shopping carts at three locations across Tokyo and Osaka.

The pandemic has pushed retailers towards cashierless checkout solutions as they look to reduce human-to-human contact. As such, we’ll be seeing a lot more cashierless checkout stores opening around the world.

Fujitsu and Zippin Partner to Push Checkout-Free Solution in Japan

Fujitsu and Zippin announced today at a press conference that they are partnering to sell Zippin’s checkout-free technology solution in Japan. The deal makes Fujitsu the exclusive distributor of Zippin’s services in Japan, and the partnership could include expanded geographies at a later date.

Zippin’s technology uses a combination of shelf sensors, cameras, computer vision and artificial intelligence to create a cashierless checkout experience in physical stores. Once in the store, shoppers can grab what they want, walk out and get charged automatically upon exit. According to the press release sent to The Spoon, Fujitsu may add its own multi-biometric authentication layer to the final product it offers.

The Zippin and Fujitsu partnership comes following a pilot program the two completed with the Lawson convenience store chain in Japan earlier this year. That implementation used a palm reader for user authentication. Fujitsu will start offering Zippin’s technology in March of 2021 .

Interest in cashierless checkout has been accelerating this year as retailers look for ways to minimize human-to-human interaction during the ongoing global pandemic. On its face, cashierless checkout removes the need for shoppers to interact with a human cashier, reducing the amount of labor needed for a store. But the technology can also mean shoppers themselves spend less time inside the store. This means fewer people in the store at any given time.

Fujitsu is the latest giant company to get into the cashierless checkout game. The venture capital arm of chip giant Qualcomm recently invested in AiFi, which makes self-contained cashierless nanostores. And Mastercard has partnered with Accel Robotics to offer cashierless checkout services for customers like Circle K.

We put Zippin on our Food Tech 25 list earlier this year because it was doing interesting implementations including partial cashierless checkout for larger grocery stores. But over the course of the year, Zippin is proving it belongs on our list also because of its international ambitions. The company has a strategic investment from Brazil’s Lojas Americanos that includes deployments at the Ame Go convenience stores. The partial implementation mentioned earlier was at a Russian grocery market in Moscow.

Domestically, Zippin has been carving out a niche for itself at Stadiums, opening up convenience stores at the Golden 1 Arena in Sacramento and more recently at Mile High Stadium in Denver, CO.

Zippin Cashierless Convenience Store Now Open in Mile High Stadium

Back when they were open and operating at full capacity, stadiums were an excellent way to get a glimpse at the future of food tech. The high-volume, high-speed nature of eating at sporting events and monster truck rallies lent itself to things like robots, AI for line management and mobile ordering.

While the pandemic shut stadiums, arenas and civic centers down for most of the year, some, like Mile High Stadium in Denver, Colorado have re-opened, albeit cautiously. Only 5,000 fans can spread out across Mile High’s 76,125 seats for Broncos games. And though the crowd size may be diminished, that isn’t stopping Mile High from going high-tech with its approach to concessions.

Earlier this, foodservice operator Aramark tapped Zippin to transform the Mile High’s Drink MKT store into a cashierless checkout experience. Zippin’s technology, which includes cameras and shelf sensors as well as computer vision and AI, allow shoppers to tap their credit card as they walk into the store, grab what they want and leave. Upon exit, customers get charged automatically and receive an itemized receipt. The new Drink MKT opened at the end of September this year.

Not only is the Zippin-powered store contactless, Zippin CEO, Krishna Motukuri told me by phone this week that the entire transaction process is faster. Between grabbing what you want, standing in line and checking out with a cashier, the traditional retail transaction can takes minutes. With Zippin cashierless checkout, Motokuri said “We were able to show that most of the customers checked in, picked their stuff walked out in 45 seconds.”

Mile High Stadium is the second sports venue to house a Zippin convenience store. In September of last year the startup opened one in the Golden 1 Center arena in Sacramento.

For its part, Mile High Stadium is no stranger to high-tech concessions. Last year the stadium used a robot to pour out Bud Lights to thirsty fans.

Motukuri told me that his company has seen an influx of interest from stadiums and office buildings as they look to create more contactless retail experiences when they re-open. For example, office buildings want to replace cafeterias with contactless grab-and-go food options. It will face competition there from Amazon, which has also openly explored the idea of putting small Go stores in offices.

How many more stadiums Zippin builds in is dependent upon how soon those buildings open up. The pandemic is still going strong, but there is a potential light at the end of the tunnel with the forthcoming arrival of vaccines. That said, even when the virus recedes, fans will probably still be a little gun shy about congregating in stores for a long time just to grab a Gatorade, so cashierless checkout could be the big winner at the big games.

With Moscow Store-Within-a-Store, Zippin Shows New Solution for Grocers to Go Cashierless

Zippin announced today that it has opened its first cashierless store-within-a-store at a Azbuka Vkusa supermarket in Moscow. While this marks further international expansion for Zippin, the bigger story is that Azbuka Vkusa’s implementation could model a half-step into cashierless — and contactless — checkout for big grocery store chains.

Zippin is among the many startups making cashierless checkout for retail, which allow shoppers to walk into a store, grab what they want, and go, getting charged automatically as they exit. Zippin’s approach is similar to Amazon Go’s in that it uses a combination of both cameras and shelf sensors to monitor what people take. Last year, Zippin launched its pre-fab Cube, which has all the pieces and technology to make it easier for a store to open up a pop-up cashierless store-within-a-store.

But real estate in an urban environment like Moscow is at a premium, so rather than carving out floor space for a Zippin Cube, Azbuka Vkusa converted one of its existing aisles into a mini-store. The market cordoned off one end, installed cameras on the ceiling, retrofitted the existing shelves with sensors and installed a special QR code-scanning turnstile. Azbuka did all of the implementation with Zippin managing the process remotely.

What makes this interesting is that it’s a proof of concept for big grocery store chains looking to get into cashierless checkout. Grocery stores are like battleships; they can’t turn on a dime, and retrofitting an entire store takes a lot of time and resources, both of which are in short supply during this COVID-19 pandemic.

But the ability to carve out a small part of an existing store, retrofit existing shelves, and stock it with a mix of popular items people want to grab quickly could split the difference. This would allow bigger stores to start implementing cashierless without massive overhauls.

In addition to providing more convenience for shoppers, cashierless checkout is also contactless, an important word in the time of COVID-19. “Since [the] pandemic broke out, we’ve seen a clear increase in inbound inquiries,” Zippin CEO Krishna Motukri told me by phone this week, “The contactless aspect of it is a huge bonus, and probably the main driver of it now.”

Grocery stores are definitely investing in new ways to protect their frontline workers right now and a cashierless section could be an arrow in that particular quiver.

Zippin’s new Moscow location is the latest news in what has been a busy couple of weeks for the cashierless checkout space. Last week, Shopic raised $7.6 million for its tech solution, and this week, Standard Cognition acquired Italian startup, Checkout Technologies.

It’s a pretty safe bet that there is more news on the way as grocers and other retailers experiment and implement new ways of coaxing a nervous public back into their stores.

Zippin Waives Setup Fees for Stores that Want Cashierless Checkout Pop-Ups to Sell Essential and Safety Products

Next time I go to that grocery store, my cashier will be scanning my groceries from behind a plexiglass shield, yet another measure to prevent the spread of the coronavirus to grocery workers on the front line of this pandemic.

The enormity of the COVID-19 crisis makes me think that cashierless checkout would be really nice to have at a time like this. Shoppers could walk in, grab what they want and go, getting charged automatically upon exit. No interaction with cashiers or baggers, or standing in line with other people.

So I reached out to Krishna Motukuri, Co-Founder of Zippin, to see if there’s been increased interest in his company’s cashierless checkout technology. He said that there has been, particularly in the company’s Zippin Cube, which is a modular pop-up that allows the creation of a cashierless pop-up retail store-within-a-store. In an email to me, Motokuri wrote:

With a Zippin Cube (popup) at the front of the store (or a dedicated aisle converted into a Zippin section) stocking the top-selling products, stores can ease some pressure on their cashiers. Shoppers who need just some cleaning supplies or a cough syrup can walk into the Zippin section, grab those items and leave, without adding to the congestion in the main store.

I mean, it’s his company, so of course he thinks Zippin is a great solution for retailers right now. But the scenario that he describes actually makes a lot of sense. Sick people still have to shop (even in non-COVID-19 times), so they bundle up and head out to the grocery store, wandering the aisles, looking for things like medicine and Gatorade. Then they get in the same checkout lines as the healthy people.

Instead, as Motukuri suggests, grocery or drug stores could build a pop-up near their entrances filled with the items sick people buy. That way, these people, along with those caring for (and thereby in contact with) sick people, can quickly shop in a separate area, limiting contact with store workers and other customers.

This of course, can feel a bit ethically sticky. Prior to the pandemic, the big discussion around cashierless checkout was the removal of another human job. Now that doesn’t seem like such a bad idea. But this vision of a store-within-a-store for sick people does admittedly conjure images of a second-class area for sick people to be shoved into. That’s to say nothing of the unbanked and underbanked not even being able to use cashierless checkout options.

I don’t have a clean answer to that problem. Life was complicated enough even before we implemented a six-foot personal space bubble around us. But these are the questions any retailer setting up cashierless checkout will have to grapple with.

But for those retailers interested in setting up their own cashierless Zippin Cube, Motukuri says his company is waiving all setup fees to stores selling household essentials or health and safety products.

Exclusive: Zippin Raises $12M Series A, Announces Cashierless “Cube” Store-in-a-Box

Zippin, a startup creating cashierless checkout experiences for retailers, announced today that it has raised a $12 million Series A round of funding led by Evolv Ventures, the venture fund backed by Kraft Heinz. Other investors include SAP.iO, Scrum Ventures, Arca Continental, and Nomura Research Institute and NTT DOCOMO Ventures from Japan.

Zippin is one of many companies looking to retrofit retailers such as supermarkets with technology to facilitate grab-and-go shopping with no checkout lines. Unlike most of its competition, Zippin doesn’t just rely on cameras and AI to keep track of what people pick up (and put back) while shopping. It also employs shelf-sensors for what it says is a more accurate analysis of what people take and keep as they walk out the door.

As part of today’s announcement, Zippin also said that it is making its technology more portable and accessible to retailers with the introduction of the Zippin Cube. The Zippin Cube is a modular, pre-fabricated cashierless store-in-a-box roughly 300 – 500 sq. ft. that can be assembled in under three weeks upon ordering.

The Zippin Cube is what is currently running in the Golden 1 Center Arena in Sacramento, CA. Zippin Co-Founder and CEO, Krishna Motukuri said to me over the phone last week that unlike other “pop-up” style cashierless checkout experiences — like those from AiFi, which use shipping-container-like structures — the Zippin Cube is modular, so it can fit inside odd-shaped real estate and can even include coolers for beverages and other cold items. Additionally, the Cube comes with all the wiring and mounts ready to go, so it’s easy to install the technology.

These pop-ups promise to be a game changer for food retailers. First, it allows them to quickly and affordably extend their brands into new areas relatively inexpensively. Think: a permanent pop-up mini-Kroger or 7-11 in the lobby of an office building or at a music festival. Or, if you wanted to get really nutty, a supermarket could open up a convenience store inside its existing store. This could be a super fast option for customers just needing one or two very basic grab-and-go items like milk or gum or sodas.

As newsy as this fundraise is for Zippin, it’s also worth pointing out Evolv’s decision to lead the round. As noted, Evolv is the venture fund of Kraft Heinz, and it’s easy to see why that CPG giant might be interested in a technology like Zippin’s. The cameras and AI in a cashierless store environment give Kraft Heinz insights closer to the consumer, with the ability to analyze what products are picked up, which ones are put back, and which products are skipped over entirely when people shop.

We’ve seen a flurry of funding activity in the cashierless checkout space in the last quarter of 2019. Accel Robotics raised $30 million last week, Trigo raised $22 million and Caper raised $10 million, each in September. All this funding is another good indicator that 2020 is going to be a transformational year for cashierless checkout.

Today’s funding brings the total amount raised by Zippin to $15 million. The company previously received an undisclosed strategic investment from Brazillian retailer Lojas Americanas, whos Ame Go convenience stores will be powered by Zippin technology. Zippin said today that it will be launching at new stores in the coming months.

(Photo Credit: Sacramento Kings/Golden 1 Center)

Zippin to Open Cashierless Checkout Convenience Store at Golden 1 Center Arena in Sacramento

Zippin announced today that has partnered with Golden 1 Center arena in Sacramento to open up a cashierless checkout convenience store inside that arena next month. The store will be open during Sacramento Kings games and concerts.

According to a press release sent to The Spoon, the store will offer a variety of drinks and snacks including popcorn and draft beer. Much like other cashierless convenience stores, shoppers will scan the Sacramento Kings + Golden 1 Center app and/or the Zippin app upon entering the store. Once inside, an array of cameras and shelf sensors will keep track of what people grab and keep, and then charge them automatically upon leaving the store. Those who don’t have the app will be able to enter the store by presenting a valid credit or debit card.

We told you yesterday to keep an eye on locations like stadiums and arenas as new frontiers in food tech. So it’s not a huge surprise to see a cashierless convenience store alongside robot fry cooks and Postmates food pickup lines. Stadiums and arenas like Golden 1 Center are all about speed — getting you food quickly so you don’t miss any action (and so you can come back faster to buy even more). Having a store where you can grab what you want and walk out brings both speed, choice and convenience to the arena eating experience.

The entire cashierless checkout space has seen a flurry of activity just this month. Last week, Trigo raised $22 million for its technology, which is already in use at the Shufersal supermarket chain in Israel. And earlier this month, Caper, which moves the cameras and computer vision part of the cashierless equation into smart shopping carts, raised $10 million.

But Zippin has been busy making news of its own, re-launching its own convenience store in downtown San Francisco and, more recently, getting a strategic investment from Brazil’s Lojas Americanas S.A., and powering that chains Ame Go line of convenience stores.

Given the appetite event venues like Golden 1, Mile High Stadium and Dodgers Stadium have for food retail innovation, I fully expect to see more cashierless convenience store openings in the coming months. This is good news for the cashierless startups as well. These stores will be smaller (not full grocery store size), so they will be cheaper to implement and welcomed by fans who don’t want to wait in line. Most importantly, they will expose lots of people to the concept of cashierless checkout.

Everyone at these venues wins. Except for the losing team.

Zippin Gets Investment from Lojas Americanas, Announces Ame Go Cashierless Store

Cashierless checkout startup Zippin announced today that it has entered into a partnership with Lojas Americanas S.A. that includes a strategic investment from the Brazilian retailer as well as exclusive use of Zippin’s technology in its Ame Go convenience store chain.

The first such cashierless Ame Go store has been up and open to the public for the past four months. Up until recently, Trigo Vision had been the only cashierless checkout company to publicly named one of its retail partners in Israel’s Shufersal. In July Grabango announced it was working with the Giant Eagle grocery chain here in the U.S.

Zippin had previously only announced its own cashierless checkout store, which was more of a working lab in San Francisco. Unlike Trigo Vision and Grabango, which rely on cameras, computer vision and artificial intelligence to keep track of what shoppers pick up and eventually purchase, Zippin uses fewer cameras as well as shelf-mounted sensors. According Zippin Founder and CEO Krishna Motukuri, this combination of camera and weight sensing gives his company’s solution greater accuracy than its competitors.

While that claim would undoubtedly be debated amongst his rivals, what Zippin’s technology did deliver was this deal with Lojas Americanas. Financial terms weren’t disclosed, so we don’t know how much Lojas invested in Zippin, but Motukuri told me in a phone interview yesterday that future Ame Go stores powered by Zippin will vary in size between 250 and 3,000 square feet and will be located in high-traffic, mostly urban settings. Customers shopping at these Ame Go stores will use the Ame Digital app to make purchases, similar to the way Amazon Go customers use the Amazon Go app.

Additionally, as part of its deal with Lojas Americanas, Zippin will develop new technologies for Ame Go. While Zippin’s own store and Ame Go have smallish footprints, Motokuri said that Lojas Americanas has larger supermarkets and this deal will allow Zippin to test and scale its technology in bigger formats before going out more widely.

Zippin’s announcement today highlights that even though there is a lot of competition in the cashierless checkout space, there is also a lot of global opportunity. Previously, Motukuri had said that Zippin was working with four “major retailers,” so we expect to hear more announcements from the company soon.

Zippin Re-Launches its Cashierless Checkout Store in San Francisco

Zippin, one of the host of startups working on cashierless checkout, announced today that it was re-opening its San Francisco retail store.

The Zippin store, located at 215 Fremont Street, is akin to Amazon Go both in its bodega-like size and cashierless checkout technology. Zippin is also more like Amazon than other cashierless checkout technologies on the market in the way it uses a combination of both cameras and sensors to keep track of what people purchase.

Zippin opened its retail store in August of last year, but it was more of a working lab that was only open for limited hours. While Zippin operates this retail location, the company, like so many other cashierless startups, is looking to partner with existing retailers to retrofit their stores with checkout free technology.

I spoke with Zippin Founder and CEO Krishna Motukuri last week who explained that while his mission is the same as many other startups in the space, his company’s approach is different from the other startups vying to power the cashierless retail market. “Most others only use cameras,” said Motukuri, “We use cameras and sensors to increase accuracy.” Motukuri said that the problem with a camera-only solution is that they can be blocked by people and don’t provide enough accuracy, so Zippin uses weight sensors on shelves to augment what the cameras see.

Zippin is currently working with four major retailers, but wouldn’t disclose who they are. Motukuri said that his technology can scale up to any size store, but there is typically a cost hurdle as the price is proportional to the square footage of the store. As a result, Zippin’s partners are focusing on smaller stores right now.

For its retail partners, Zippin offers the option of either using the Zippin app or incorporating the Zippin technology into the retailer’s own app to facilitate entry and payment. In either implementation, customers scan their phone going into the store and overhead cameras will keep track of their movements and work in conjunction with the shelf sensors to know what they take. Once a shopper has everything, they just leave the store and the credit card is automatically charged. (Due to recent San Francisco regulations, Zippin does accept cash as well)

In addition to the cameras and sensors, Zippin also runs a number of edge computing modules so all the image processing is done locally in-store instead of sending it to the cloud. The means that the store does not need a big internet connection to function, and can still operate if the internet goes down.

Because it operates its own store, Zippin was able to learn some interesting things about the shopping experience it created. First was just how quick shopping trips became after people visited the store a couple of times. Motukuri said that at first, people were curious and would walk around for a bit. However, subsequent trips for shoppers would drop to ten seconds including purchase. (It should be noted that the store is only 250 sq. ft., so there’s not a lot of room to wander around in the first place.) Motukuri also said that because the experience was so fast, people were making multiple trips throughout the day; sometimes people were coming two and three times in the span of five minutes.

Founded in 2014, Zippin is headquartered in San Francisco and has raised $2.7 million in seed funding so far. That’s far less than crosstown rival Standard Cognition’s $51 million and Grabango’s $18 million. However, it’s still very early days in this space. Amazon Go is spurring retailers into action, so there is plenty of room for Zippin to zip up its own customers.

Amazon Opens Second Go Store Amid Rising Cashierless Competition

Amazon is opening is second Go store in downtown Seattle this morning. The new Go will be slightly bigger smaller (UPDATE: initial reporting on the second location was incorrect. Turns out the store is smaller.)than the first location, and will feature the same cashierless. technology that allows customers with the Amazon Go mobile app to walk into the store, grab what they want and leave without having to wait in line or stop to pay.

We loved shopping at Amazon Go and even named the store as one of our FoodTech 25 companies that are changing the way we eat. The seamless experience points to an inevitable future where high-tech cameras, sensors and computer vision all work together to make every grocery trip faster and checkout line free.

While Amazon would still be considered the leader in cashierless shopping, the landscape for the technology is more crowded since the first Go store launched in January. Cross-town rival Microsoft is reportedly working on such technology and chatting with Walmart about putting it to use in the retail giant’s stores.

Then there are smaller startups coming to market hoping to disrupt Amazon’s disruption. Zippin just unveiled its cashierless software platform and is set to open up in San Francisco next month. Israel-based Trigo Vision is piloting its software, which the company said can already scale to a full-size grocery store. Others such as Caper and AI Poly are also launching their own solutions.

Cashierless checkout certainly isn’t a zero sum game. There are plenty of retailers in the world looking to create a more efficient (and profitable) buying experience for customers. But for the time being, Amazon is definitely the pioneer. Its first-mover status gives it plenty of data and real-world experience to iterate faster than its competition.

In addition to the two Seattle locations open now, Amazon is opening up new Go stores in San Francisco and Chicago. And, lest we forget, Amazon owns Whole Foods, giving the company access to a network of full-sized retail locations in which to experiment and scale.

For those in Seattle who want to shop at the new Go store, you can find new the Seattle Central Library at 920 Fifth Ave.